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“excellent experience”

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Shangri-La Hotel, Singapore
Ranked #8 of 312 Hotels in Singapore
Certificate of Excellence
Los Angeles, California
1 review
“excellent experience”
Reviewed 16 May 2014

An overall excellent hotel in all ways. couldn't find fault with any aspect of the service or staff. This hotel is a good example of getting what you pay for. The quality of this hotel experience was excellent but may not be for those on a limited budget.


Room Tip: The one bedroom suites are exceptional
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank philipj90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear Philip

Thank you for sharing your positive review via Tripadvisor. I am glad to know that you have enjoyed your Shangri-La experience. Please know that your encouraging comments are much appreciated.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (991)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Gairloch, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2014

I have stayed for many years at this Hotel and each year it looses something of it's charm. The service has deteriorated drastically over the years. The staff looked bored. The rooms are getting tired, had to ask to be moved the last time I stayed as the room looked shabby. stupid things like the quality of the toiletries have cheapened. All in all it looks like the Hotel is constantly trying to cut costs by cutting corners.
I wrote a letter to the manager after my last stay, this wasn't even acknowledged let alone replied.
I always stayed in the Shangri La Hotel because it offered that little bit extra, that has all been lost. It's just become an expensive average Hotel and there are far better for the price in Singapore.

Room Tip: avoid corner rooms
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
3 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear Jane

Welcome back! Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectation on this trip. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details about your stay? My email address is: reto.klauser@shangri-la.com

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2014

A+ garden suites & outstanding staff and service. Want to be a little pampered then stay with Shangri-La where ever you travel. Stayed in garden suites overlooking pool. No complaints, rooms are extremely clean and very modern. Breakfast are included and A+ with multiple options of excellent food.



Room Tip: Garden suites:)
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear Craig

Thank you for your kind recommendation via Tripadvisor! I am glad to know that you have enjoyed your suite experience in our urban resort, the Garden Wing. Our housekeepers and chefs will be delighted to learn about your compliments.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2014

We reached the hotel about 3 hours before the scheduled check-in time but the smiling lady who attended to us immediately showed us to our room. In fact the biggest plus of this hotel was the smile which was there on everybody's lips. The food was wonderful and breakfast was not limited to the buffet but included all the items on the menu.
Slightly far from the airport but worth it.

Room Tip: we stayed in valley side, which is premium side.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arahab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear guest

Many thanks for sharing your lovely photograph of The Valley Wing's lobby and positive review! I am truly happy to know that you have enjoyed our ultimate sanctuary. Please be assured that I will share your compliment with the Valley Wing team.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014

Love the garden wing rooms, they're newer and bigger compared to their Tower wing rooms which are rather old, times to get them refurbished. Breakfast at waterfall cafe are great. Excellent dining choices at The line or Shang Palace. Good services of the hotel staff. There's hourly shuttle bus service to orchard shopping malls.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yangly11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear guest

Many thanks for your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at our urban resort, the Garden Wing. Please be assured that your compliments on The Waterfall, The Line and Shang Palace are much appreciated.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 May 2014 via mobile

It is a traditional Shangrila Hotel with hugh lobby and impressive wall hanged painting. I stayed in the horizon club where there is a big lounge for breakfast and drinks. Room is big and i cannot find anything to criticise. I may want to consider another high tech / modern hotel for a change for another stay.

Stayed April 2014, travelled with friends
Helpful?
Thank myl1328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear guest

Thank you for your positive review via Tripadvisor. I am glad to know that you have enjoyed your stay at the Horizon Club. I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 May 2014

This is a great hotel. When we checked in, my girlfriend spoke to the guest relations guy and got him to change our room to one with a pool view and also gave us welcome tea and late check out. The breakfast is first class. The rooms are very nice and fairly spacious. Excellent gym and health club facilities. The pool is what you'd expect from a nice hotel - including little things like free magazines, fruit and sunscreen - and it's not noisy or too crowded. The service overall was excellent. Yes, it's expensive and you may prefer to stay near in a hotel that is closer to Marina Bay, but the Shangri-La is walking distance to Orchard Road and is also close to some other attractions. Also, most hotels in Singapore are expensive - at least at this one you can be sure you're not going to be disappointed.

Room Tip: Ask for a pool view room.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 17 May 2014
Dear Darren

Many thanks for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay as well as our dining and recreational facilities. Please be assured that your compliments will be shared with my team members.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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