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“Good but not brilliant”

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Shangri-La Hotel, Singapore
Ranked #10 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 30 May 2014

Shangri-La almost always offers a certain level of comfort and luxury, so that part of your decision you don't need to think too much about. Shangri-La Singapore did not disappoint in terms of room comfort and facilities - the gym and pool are just excellent. However, compared to the Shangri-La's we have stayed in other countries, the value for money and food wasn't quite as good. The Horizon Club wasn't as good value as it is in say, the Shangri-La in Kuala Lumpur, but there was a small selection of average food available for breakfast and afternoon tea. The food at the restaurants downstairs was great, though expensive. We stayed in the Tower Wing, and the rooms in the Garden Wing did look better, though at a higher price. Overall, content, but not blown away with what was on offer for the money.

  • Stayed: May 2014, travelled as a couple
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1  Thank Mactreewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,333 - 2,339 of 4,999 reviews

Reviewed 30 May 2014

We spoilt ourselves by staying 3 nights at the Shagri-La at the end of our 3 week holiday. On arrival we were upgraded to a Garden Wing Suite which only further added to our thoroughly enjoyable experience. The suite was fantastic and catered to our every need.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank DonFif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Spent a week in the garden wing. Service was impeccably polite and swift; food was excellent with a wide range of dishes available each day; room was spacious, cool and with a lovely balcony view of the city. Pretty much faultless all round.

Having wandered around some of the other top hotels in Singapore I'm pretty sure we'll be back here next time.

  • Stayed: May 2014, travelled with friends
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3  Thank Cthonus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Wow! What a lovely hotel. Great customer service from the second I got out of my taxi, great rooms, lovely swimming pool and a mean Singapore Sling at the bar. Rooms were quiet, comfortable and well equipped. Would highly recommend this hotel.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with shangri-la.com
1  Thank Phil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Everything about this hotel was poor. It was rated number 4 hotel for Singapore, that's why we booked it. Outdated and bad service. We paid for the horizon club, executive lounge...definitely not worth the extra money. Service up there was terrible, slow and it seemed to be an inconvenience to get us anything. I asked for some more cream, instead of getting a clean bowl with more cream, I was given the dirty bowl back with fresh cream in it. Not what I call five star hotel service. Stayed in another hotel on this trip and the service was outstanding. Shangri-La gets a huge FAIL. Overall the worst hotel experience, would never recommend it to anyone.

Stayed: May 2014, travelled with friends
1  Thank ek_dreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Stayed here for 2 nights and had an awesome buffet breakfast with so much to choose from kept me going all day! Stayed in tower wing room which had plenty of space. The staff very friendly and great service. Very nice gardens and pool to walk around and relax.

  • Stayed: January 2014, travelled solo
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1  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Best hotel in Singapore, friendly staff, excellent facilities, with Orchard Road nearby. As it was my husbands 80th birthday we had an up grade to an executive suite, we stayed for 6 days but would have liked to have stayed longer so hoping to return next year. The Horizon Club was certainly worth the extra cost. Thank you to all, see you next year.
Mr & Mrs J Greenham
Fareham England.

Stayed: April 2014, travelled as a couple
Thank Eileen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#10 Luxury Hotel in Singapore
Price Range: £208 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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