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“Elegant Hotel with Incredible Breakfast & Great Staff”

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Shangri-La Hotel, Singapore
Ranked #9 of 314 Hotels in Singapore
Certificate of Excellence
Texas
Level 6 Contributor
313 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Elegant Hotel with Incredible Breakfast & Great Staff”
Reviewed 31 May 2014

My husband and I recently stayed at the Shangra-La Hotel for 3 nights and I highly recommend this hotel. Whilst registering, the front desk person recommended that we join the Shangra-La private honors point club. Brilliant idea ---as this club entitles you to have access to a top-floor elegant venue with complementary wine and light meals as well as a fabulous view. The staff in this club lounge goes above and beyond to be helpful. By way of example, I needed a ticket number rather than a confirmation number to check in on Malaysian Airlines and Marissa spent an hour working with me on flight issues. He also suggested that we pre-buy breakfast at a price of 40 Singapore dollars. This was also an excellent idea, because the breakfast buffet is amazing. It has food stations for all nations including Japanese, Middle Eastern, Chinese, American and others. The hotel is a short walk from the Botanical Gardens (20 minutes) and the subway station (15 minutes). The rooms were elegant and clean. Great experience.

  • Stayed May 2014, travelled on business
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Helpful?
Thank happyrelaxeddudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 May 2014

Shangri-La almost always offers a certain level of comfort and luxury, so that part of your decision you don't need to think too much about. Shangri-La Singapore did not disappoint in terms of room comfort and facilities - the gym and pool are just excellent. However, compared to the Shangri-La's we have stayed in other countries, the value for money and food wasn't quite as good. The Horizon Club wasn't as good value as it is in say, the Shangri-La in Kuala Lumpur, but there was a small selection of average food available for breakfast and afternoon tea. The food at the restaurants downstairs was great, though expensive. We stayed in the Tower Wing, and the rooms in the Garden Wing did look better, though at a higher price. Overall, content, but not blown away with what was on offer for the money.

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Mactreewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

We spoilt ourselves by staying 3 nights at the Shagri-La at the end of our 3 week holiday. On arrival we were upgraded to a Garden Wing Suite which only further added to our thoroughly enjoyable experience. The suite was fantastic and catered to our every need.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with shangri-la.com

Helpful?
1 Thank DonFif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 5 Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 May 2014

Spent a week in the garden wing. Service was impeccably polite and swift; food was excellent with a wide range of dishes available each day; room was spacious, cool and with a lovely balcony view of the city. Pretty much faultless all round.

Having wandered around some of the other top hotels in Singapore I'm pretty sure we'll be back here next time.

  • Stayed May 2014, travelled with friends
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Helpful?
3 Thank Cthonus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Wow! What a lovely hotel. Great customer service from the second I got out of my taxi, great rooms, lovely swimming pool and a mean Singapore Sling at the bar. Rooms were quiet, comfortable and well equipped. Would highly recommend this hotel.

  • Stayed May 2014, travelled with family
    • Value
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Review collected in partnership with shangri-la.com

Helpful?
1 Thank Phil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014 via mobile

Everything about this hotel was poor. It was rated number 4 hotel for Singapore, that's why we booked it. Outdated and bad service. We paid for the horizon club, executive lounge...definitely not worth the extra money. Service up there was terrible, slow and it seemed to be an inconvenience to get us anything. I asked for some more cream, instead of getting a clean bowl with more cream, I was given the dirty bowl back with fresh cream in it. Not what I call five star hotel service. Stayed in another hotel on this trip and the service was outstanding. Shangri-La gets a huge FAIL. Overall the worst hotel experience, would never recommend it to anyone.

Stayed May 2014, travelled with friends
Helpful?
1 Thank ek_dreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Stayed here for 2 nights and had an awesome buffet breakfast with so much to choose from kept me going all day! Stayed in tower wing room which had plenty of space. The staff very friendly and great service. Very nice gardens and pool to walk around and relax.

  • Stayed January 2014, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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