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“Home away from home” 5 of 5 bubbles
Review of Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
Ranked #9 of 308 Hotels in Singapore
Certificate of Excellence
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Home away from home”
5 of 5 bubbles Reviewed 15 July 2014

On our return trip from Bali we wanted to stay a few days in Singapore before heading home. My husband is a member of the Shangri-la Golden Circle after having had a wonderful stay in one of their HK hotels, so we decided to stay at their Singapore hotel as well. What a good choice!

As soon as we arrived at the hotel, we were whisked up to our connecting rooms by our own check-in member of staff so no waiting in lines. The rooms, although without much of a view, were lovely: muted peaceful colours, an amazing large bathroom with both tub and shower and a lovely sitting area.

On the flight to Singapore, my husband had accidentally got red wine on his white polo, so we called the staff and asked them if we could have it laundered immediately, They sent someone up, we showed them the stain and asked them to do their best. Less than 2 hours later, the polo was returned brilliantly white and no stain!

The breakfast buffet was amazing: so many choices and everything was delicious.

We could not find any fault with the hotel and it's wonderful and friendly staff.

My only warning would be that it is a little out of the way, but taxis are cheap and plentiful.

Room Tip: Join their Golden Circle club: it's free and their are great benefits such as room upgrades when...
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gvamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Many thanks for sharing your positive via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. Compliments from our Golden Circle members are precious to us. Please know that your thoughtful compliments are very much appreciated.

I look forward to welcoming all of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (969)
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English first
Boston, MA
Level Contributor
87 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

This is a world famous hotel which enjoys a stellar reputation.
Unfortunately, we were disappointed for the following reasons:
1. The Tower rooms are definitely tired and appear dated. The electronic controls are old and look quite basic. Not at all what I would expect for a 5 star hotel.
2. The location is not ideal. It's a 10-15 minute walk to Orchard Road and not on the MRT. Why stay out here when there are so many hotels on Orchard Road to choose from? Also, the hotel does provide a shuttle but the shuttle actually takes longer than walking!
3. The dinner buffet is enormous but the wait staff is completely overworked and thus not too friendly. Again, not what I would expect from a 5 star hotel.
4. We had a MAJOR screw-up with our Shangri La GoldenCircle Program points. We have stayed in Shangri La properties in Hong Kong, Manila and Bangkok but were NOT allowed to use our points, even after being told that we would be getting a free night. We did not feel like valued frequent customers and this was perhaps the most disappointing aspect of our stay!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank WLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Thank you for sharing your feedback via Tripadvisor. Golden Circle members are our most treasured loyal guests. I am sorry learn that your experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details about your stay? My email address is: reto.klauser@shangri-la.com

I look forward to hearing from you soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Lobby: They know exactly how to leave a great first impression. The lobby is grand and is beautifully decorated.
4 things that you will notice when you check-in: state of the art check in touch surface interface, huge flower decor, a carpet in the lift which will say the day of the week (which they change at 12 in the night) AND super fast luggage transfer to room.
Room: Cozy bed, huge room. Sadly, the WiFi is not secured! Perfect place to enjoy a football world cup match at 4AM in the morning.
Bathroom: Bathtub feels little small by standards. Its pretty cool that the TV speakers are there in the bathroom! The bath soaps and shampoo were below average.

Room Tip: Get a room with the view to their pool.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrSamShar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Thank you for sharing your thoughtful review via Tripadvisor! I am glad that you have enjoyed your Shangri-La experience during the World Cup season. I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 July 2014

Great hotel with excellent service as you can expect from any Shangri La.The customer service is beyond outstanding.It includes personalised check-in, free cocktails and canapés in the lobby, free buffet breakfast at either of the two breakfast places and a 'garden wing themed' room, which is in excellent proximity to the pool.The room is no bigger, but it is better furnished and more organised. The bathroom is particularly good. The beautiful and extensive use of native flora is also pleasing. The lagoon pool is excellent.The hotel also has a tennis court, a spa treatment centre.I can highly recommend it.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank c_teku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Thank you for sharing your positive review via Tripadvisor. I am glad to know that you have enjoyed your stay in the Garden Wing. Hopefully, I will have the chance to welcome you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

My wife and I spent one night here for a short weekend break. We were upgraded from our original booking in the garden wing to a room in the valley wing and it was the best stay ever! Everything was excellent from start to end from the room, the facilities and the food. We would like to make special mention of the service, which was what made our experience truly stand out! The staff were excellent - warm, hospitable yet genuine. They made us feel welcome in a very natural manner that was so delightful. We enjoyed ourselves lots! We have written about our experience in more detail on our blog:

http://andrewlovesjazzy.wordpress.com/2014/06/13/babymoon-shangri-la-valley-wing/

Hope this is helpful!

Stayed June 2014, travelled with friends
Helpful?
1 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear Andrew

Many thanks for sharing your blog and positive review via Tripadvisor! I am happy to read that you have chosen to celebrate your family babymoon at The Valley Wing, our ultimate sanctuary. Please know that your kind compliments are very much appreciated. I will convey your note to all my colleagues at The Valley Wing.

On behalf of my team, I would like to wish you and Jazzy a very blissful journey ahead as new parents. Hopefully, I will have the chance to welcome your family back soon!

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montevideo, Uruguay
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

I am still at the hotel, sitting in front of the pool after spending the whole week at this excellent hotel. The service is incredible nice and perhaps the best are the breakfast and lunch menus, due to its variety and quality. From oysters to Chinese, Thai, Indian, Japanese, all in one and super tasty. location is also very good, walking distance from Orchard st. I can highly recommend it!!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DCYRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Thank you for your recommendation via Tripadvisor! I am glad to know that you have your Shangri-La experience, as well as meals at The Line. Our chefs will be delighted to learn about your compliment.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
126 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 12 July 2014 via mobile

Great hotel with excellent service as you can expect from any Shangri La. But the room we stayed at looked a bit tired, past it's best days.

Location is ok, short walk to Orchard and the breakfast was superb!

Stayed April 2014, travelled on business
Helpful?
Thank mikaramram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, 19 July 2014
Dear guest

Thank you for your feedback via Tripadvisor. I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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