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“The most stunning hotel”

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Shangri-La Hotel, Singapore
Ranked #11 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 23 July 2014

Be sure to stay here, the place is amazing and the staff are incredible such lovely rooms and nothing is to much trouble.
Well worth the money.
Go for a swim and see wildlife climbing the trees, a lovely breakfast and very quiet at night.

  • Stayed: August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear Leanne

Thank you for your kind recommendation and compliments! I am glad to know that you have enjoyed your Shangri-La experience, as well as the chance to meet our resident squirrels.

I look forward to welcoming you back soon!

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,348 - 2,354 of 5,129 reviews

Reviewed 22 July 2014

front desk staff was patient with my long list of queries (i was running short of time and had too many questions to be answered). they did gave me a room at roughly 10 in the morning and this worked wonders as it helped me unwind after a long, tiring and boring flight. the room was clean and whenever i returned to the room i found the bed tucked in, towels in place and rubbish in the bin. i dont know how many times they made my room but whats important and worth mention here is that i never found any housekeeping staff during my entire stay.. not even once :|

food was good, so were the restaurant(s) and the ambiance.

overall i had a very pleasant stay.

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank de_SuperTramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear guest

Thank you for sharing your lovely photographs and positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience.

I look forward to welcoming you back soon!

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed here a few years ago for our anniversary. It was wonderful from start to finish! We were warmly greeted. The room was clean and bright! The pool was phenomenal, it goes on and on!
We sat and drank by the pool, snacks unlimited. The buffet breakfast was a little pricey but well worth it. Cuisine from many countries. Memorable anniversary!

  • Stayed: August 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Skyturtle101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear guest

Many thanks for sharing your happy memories with us via Tripadvisor! I am glad to know that your family and you have enjoyed your anniversary celebration. Please know that your positive review is much appreciated.

I look forward to welcoming all of you back soon!

With best regards
Reto Klauser
Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

A consistent high level of service is delivered by this hotel. In particular the Valley Wing lounge area is a high class facility, with exceptional service by friendly and efficient staff.
The rooms are well appointed, and all necessary amenities provided.
The hotel is well located, and only a short walk to the Orchard Road shopping district. One of my favourite hotels in Asia.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear Michael

Many thanks for your positive review via Tripadvisor! The Valley Wing is our ultimate sanctuary. I am glad to know that you have enjoyed your recent stay. Please be assured that I will share your compliments with my team.

I look forward to welcoming you back soon!

With best regards
Reto Klauser
Vice President and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Stayed here for 3 nights for a conference. From the escort from front door to check in, this stay was wonderful. Within 60 seconds of arriving to my room, a staff member had arrived with a pot of welcome tea, such a nice touch. The rooms are huge and have a great view from up on the hill. Bed was comfy and hotel is quiet.

One of the best breakfast buffets I've ever had and a great pool, perfect for a couple of laps or just kicking back.

Function space for the conference was excellent as well, including food and service.

Walking distance to Orchard Road sealed the deal, will be back.

  • Stayed: May 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear Daniel

Thank you for sharing your compliments via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience during the conference. I look forward to welcoming you back soon!

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

We stayed in this hotel July 9-11, 2014. It was absolutely magnificent from the moment we were escorted into the lobby. The lobby is beautiful with a change of centerpiece florals every day. The florals were unbelievably gorgeous and huge urns filled with orchids. The reception desk had polite, well groomed - dressed people with smiles and willing to be so helpful. Politeness like nothing seen elsewhere! The hotel is located in a beautiful area, much like a gardened neighborhood, and only a short ten minute walk to the infamous Orchard Road. Our room was in the main tower with King bed which was very comfortable. The room was very sizable with an alcove sitting area overlooking the front of the hotel. The bathroom was marble with lovely soaking tub with shower hose and separate shower. It was beautifully designed with very nice amenities. Nothing to ask for! Our first afternoon there the doorbell rang and it was a lovely young lady with a bamboo basket of hot tea which she ceremoniously poured for us. On that same afternoon, I returned to the front desk a box of chocolates that had mistakenly been left for another guest. They were so apologetic for the inconvenience…..the next afternoon after we had returned from touring there was a bottle of white wine chilling with glasses and fruit on a tray for us with card to say apology for inconvenience of day before returning chocolates. We had dinner in the Asian Palace restaurant just off the lobby. It was very different from our routine American foods but we were adventurous and tried a prefix menu with some things we did not recognize but ate it. Dining out in Singapore is expensive as was this restaurant. The hotel has a wonderful
breakfast buffet area that is so modern and upscale and efficient to say the least. It served both Asian types of foods, some American and European. They also have gluten free muffins. It was entertaining just to see how everything was happening and coming together in such a modernized dining area. There was no "hi…I'm your server …what can I getcha to drink"….these
servers showed extreme politeness in their dress and mannerisms. We loved this 6 star hotel!
ser

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank 1708Barbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 28 July 2014

Dear Barbara

Many thanks for your positive review via Tripadvisor! It was delightful reading your account of your Shangri-La experience. I am glad to know that you have enjoyed your stay and dining experiences.

I look forward to welcoming you back soon!

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

The only surprising thing about the Singapore Shangri-la (or indeed any other Shangri-La) is that there are no surprises, at least not unpleasant ones. We were here for part 38 of my wife's nephew's wedding celebrations ( for part 37 see my previous review) and the main event, after the traditional tea ceremony, was held in the large banqueting room on the ground floor.

Everything was nicely arranged, the table displays, flowers etc. etc.. We enjoyed a seven course lunch of the highest quality served by supremely polite and efficient waiters and waitresses. I believe that the happy couple were more than satisfied with the whole event. A nice touch was the appearance of the manager to make sure that all was well ( it was) and add his best wishes to bride and groom.

Jolly good show, Shangri-La !

  • Stayed: July 2014, travelled with family
    • Service
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded 19 July 2014

Dear Tim

Congratulations to your family on the occasion of your nephew's wedding! Many thanks for sharing your compliments via Tripadvisor. I will certainly share your positive feedback with our banquet operations team and chefs.

Hopefully, I will have the chance to welcome you to the hotel soon.

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#5 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#11 Luxury Hotel in Singapore
Price Range: £213 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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