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“Good night's sleep”

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Pan Pacific Singapore
Ranked #13 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 10 April 2013

The service I experienced was alright
Overall I enjoyed the room
The location was great - near shopping ctrs of Marina Bay area

What I like most:
The convenient location near the conference centre

What i liked least:
nothing I can remember

  • Stayed: May 2012, travelled on business
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Thank Jzin2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear Jzin2010,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay. The team at Pan Pacific Singapore joins me in thanking you for recognising our effort and looks forward to welcoming you back for another memorable hotel experience soon!

Regards,
Jennifer Wong
Operations Manager

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Reviews (7,526)
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4,186 - 4,192 of 7,526 reviews

Reviewed 10 April 2013 via mobile

Te room was stylishly decorated with a great view from floor 27.
Bathroom freebies were Elemis, so very very nice.
All the staff we spoke to were wonderfully helpful and keen to please.
Got a good rate through Expedia. A good stay all round.

  • Stayed: April 2013
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Thank ILikeThingsJustRight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear ILikeThingsJustRight,

Thank you for choosing Pan Pacific Singapore and we are pleased that you have enjoyed a memorable hotel experience with us. It will be our pleasure to welcome you back for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2013

Again I dine at the famous Hai Tien Lou and am not surprised by the exceptional service I received apart from the great tasting food. Serving my table was Ms Angel and Ms Mabel who both had truly upkept the good name of Hai Tien Lou. My guest were all very impressed with their efficiency and great service attitude. Ms Mabel and Ms Angel are always keeping a lookout for our needs, changing our plates, filling up our tea (remembering our very own selection of tea as we have different tea among different guest), taking the initiative to ask if we wanted to order anything else when they noticed that we had finished those that were served. Ms Mabel noted that our kids likes the jelly dessert and brought us more without us asking even after "last order" timing was over. She also noticed that we love the watermelon and brought us a big plate. All my guest were so impressed with the service level that they told us they will recommend more of their friends to dine at Hai Tien Lou. Great job!

  • Stayed: April 2013, travelled with friends
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1  Thank WSNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear SWNG,

It was our pleasure to have you as our guests at Hai Tien Lo and we are glad that you have enjoyed a great dining experience. In particular, thank you for recognising Mable & Angel for their exemplary service. It is certainly encouraging to learn that our effort to provide excellent service has been duly recognised. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel & dining experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 9 April 2013

Nice place to stay, have everyting you need for buisness and pleasure;)
This place is located close to the main city and have a outstanding view from the restaurant;)
The room are good, maby beds could be a little bit softer.

  • Stayed: May 2012, travelled as a couple
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Thank AnitaMikalsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear AnitaMikalsen,

Thank you for sharing your experience with us and I am pleased that you have enjoyed the stay with us. We too note your comment on the bed and glad to share that we do provide soft mattress pad upon request. We look forward to welcoming you again for a memorable hotel experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 9 April 2013 via mobile

Stayed here for 2 nights. It is quite central to restaurants and the MRT. All customer service, from the concierge to the wait staff to the door men, was exceptional. They couldn't do enough for us. TJ, who was a concierge had a wealth of information for us and was very knowledgable. 

Our room didn't have a balcony or a view, but was lovely. It had a big tv with audio input for my phone and power sockets for all types of devices.

The buffet breakfast was huge and elaborate. Both days I had the Asian noodle soup and my partner had crepes and omlettes. all the food was fantastic.

It was our first visit to Singapore, we can't wait to go back. When we do, we will definitely stay at the Pan Pacific again.

  • Stayed: February 2013
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Thank Aeriana_and_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear Team T,

It was our pleasure to have you as our guest and we are glad that you have enjoyed a fantastic stay at Pan Pacific Singapore! Thank you for sharing your experience with us and we certainly look forward to welcoming you again when you next return to the Lion City!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2013

I spent 5 nights at the Pan Pacific and was overall very impressed. Originally I had wanted to stay in the Marina Bay Sands but I'm glad I stayed here. Having spoken to a few people who had previously stayed there said Pan Pacific was a better choice. Staff were very helpful from check in to room service. I stayed in a panoramic room on the 30th floor (and no it didn't take forever in an elevator - they are so quick). The views are amazing, I enjoyed looking at all the city lights before I went to sleep.
There is a reasonably priced mini bar in the room. 4 bottles of water are complimentary every day as is tea and coffee. The bathroom was spacious and they provided all necessary toiletries (Shampoo, Conditioner and Shower Gel - All elemis). I used the pool a few times during my stay, pool area was kept clean, loungers were comfortable and they offer towels. The gym facilities look modern however I didn't use them. I didn't eat in the hotel during my stay but they offer a wide range of food to suit all.
Hotel is walking distance to a few attractions but I recommend you either pick up a cab or get the SMRT (metro).
If I return to Singapore in the near future I'm confident that I would stay here again.

Room Tip: Panoramic rooms are situated on higher floors so pay a little extra for a great view
  • Stayed: March 2013, travelled on business
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1  Thank armedwithamind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear armedwithamind,

It was our pleasure to have you as our guest and I am pleased that we have created a memorable hotel experience for you! Thank you for recognising our effort and for sharing your positive experience here on TripAdvisor. The team at Pan Pacific Singapore looks forward to welcoming you again for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2013

This hotel is the best hotel I have ever stayed in, the service is amazing; the staff are so helpful with helping us to get around, telling us where to go and grabbing us taxis. I've never experienced such service, it's spectacular! It was worth every penny we paid. We got upgraded to the room with balcony, we got a complimentary cake for our anniversary and we had free buffet breakfast every morning (as part of a Christmas promotion). The rooms are clean, modern and beautiful with an amazing view.

The breakfast buffet was just amazing, we wouldn't eat anything else for the rest of the day after that breakfast, it has a huge variety of amazing food and we looked forward to it every single morning in fact it's what we miss most about Singapore! They would make us any drink we wanted (including smooothies) as part of the buffet and clear our table as soon as we left so we can get more food. The staff are so friendly, I think about 5 people said "thank you have a great day" on our way out from breakfast! There is nothing I could complain about with this hotel. We used the pool as well which was a bit too cold at times but it was a relief from the heat.

Highly recommended!

Room Tip: Choose a room on the top levels to get a great view, and get breakfast included it's definitely...
  • Stayed: December 2012, travelled as a couple
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Thank ReinaAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear Rue A,

It was our great pleasure to have you as our guest and I am thrilled to learn that you have enjoyed the most memorable hotel & breakfast experience with us! We thank you for recognising our effort and for sharing your GREAT review on TripAdvisor! The team at Pan Pacific Singapore looks forward to welcoming you again for another Refreshing Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range: £152 - £331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Southall Travel, Travel Republic (UK), Odigeo, Expedia, Hotels.com, Ebookers, Agoda, Evoline ltd, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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