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“Great Hotel”

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Pan Pacific Singapore
Ranked #14 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 11 April 2013

Made very welcome at this clean and very well located hotel. Room was great with very good facilities. Food very good. They even had Marmite at breakfast.
Would definitely stay at this hotel again.
Hotel is part of GHA.

  • Stayed: June 2012, travelled solo
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Thank Tiger-Thomas71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear Tiger-Thomas71,

It was our pleasure to have you as our guest and I am delighted that you have thoroughly enjoyed the stay. Thank you for recognising our effort in providing excellent service and facility. We certainly look forward to welcoming you again for another Refreshing Pacific experience with us soon!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,652 - 4,658 of 8,142 reviews

Reviewed 11 April 2013

Stayed a couple of nights in Pacific Harbour Room.

Thumbs up for the following:
- Nearest MRT to align is City Hall MRT Station
- Free and speedy wifi at large
- Exclusive check-in at level 38 was a breeze
- Dry clean service were prompt and well-pressed.
- Excellent range of live stations for breakfast ranging from Thai, Japanese, Indonesian, Indian, Western. Spoilt for choices. (Note: breakfast commences from 6.30am-11am)
- Good Club lounge service
- therapeutic music in the swimming pool while swimming underwater!
- free mineral water given at pool.
- Free coffee maker and soft drinks in the room
- view from balcony was great (Flyer, Oriental hotel, MBS)
- Near to Suntec City Mall, Marina Square shopping centre and Millenia walk Building (5-10 mins)
- Spa in St George was brilliant.
- There are lockers and rain showers in the washroom near the pool if you are checking out later..
- most of the switches are touch sensitive/automated such as curtains, lights, blinds..

Room for improvements:
- Selection and variety of food in lounge can be improved
- Lift was a tad slow..
- Dinning in the restaurants are expensive but great food..
- Pillow can be better
- Prices in spa in St George can be cheaper
- TV speaker in the bathroom are malfunction

Pictures speak a thousand words.. Check them out!

Room Tip: Request for room facing harbour view and quieter..
See more room tips
  • Stayed: April 2013, travelled on business
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3  Thank AIREN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear AIREN,

Thank you for choosing Pan Pacific Singapore as your preferred choice and I am pleased that you have enjoyed the stay. We too take note of your highlights on your experience and will be sure to seek for improvement. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 10 April 2013

The service I experienced was alright
Overall I enjoyed the room
The location was great - near shopping ctrs of Marina Bay area

What I like most:
The convenient location near the conference centre

What i liked least:
nothing I can remember

  • Stayed: May 2012, travelled on business
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Thank Jzin2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear Jzin2010,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay. The team at Pan Pacific Singapore joins me in thanking you for recognising our effort and looks forward to welcoming you back for another memorable hotel experience soon!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2013 via mobile

Te room was stylishly decorated with a great view from floor 27.
Bathroom freebies were Elemis, so very very nice.
All the staff we spoke to were wonderfully helpful and keen to please.
Got a good rate through Expedia. A good stay all round.

  • Stayed: April 2013
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Thank ILikeThingsJustRight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear ILikeThingsJustRight,

Thank you for choosing Pan Pacific Singapore and we are pleased that you have enjoyed a memorable hotel experience with us. It will be our pleasure to welcome you back for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 10 April 2013

Again I dine at the famous Hai Tien Lou and am not surprised by the exceptional service I received apart from the great tasting food. Serving my table was Ms Angel and Ms Mabel who both had truly upkept the good name of Hai Tien Lou. My guest were all very impressed with their efficiency and great service attitude. Ms Mabel and Ms Angel are always keeping a lookout for our needs, changing our plates, filling up our tea (remembering our very own selection of tea as we have different tea among different guest), taking the initiative to ask if we wanted to order anything else when they noticed that we had finished those that were served. Ms Mabel noted that our kids likes the jelly dessert and brought us more without us asking even after "last order" timing was over. She also noticed that we love the watermelon and brought us a big plate. All my guest were so impressed with the service level that they told us they will recommend more of their friends to dine at Hai Tien Lou. Great job!

  • Stayed: April 2013, travelled with friends
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1  Thank WSNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear SWNG,

It was our pleasure to have you as our guests at Hai Tien Lo and we are glad that you have enjoyed a great dining experience. In particular, thank you for recognising Mable & Angel for their exemplary service. It is certainly encouraging to learn that our effort to provide excellent service has been duly recognised. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel & dining experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 9 April 2013

Nice place to stay, have everyting you need for buisness and pleasure;)
This place is located close to the main city and have a outstanding view from the restaurant;)
The room are good, maby beds could be a little bit softer.

  • Stayed: May 2012, travelled as a couple
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Thank AnitaMikalsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear AnitaMikalsen,

Thank you for sharing your experience with us and I am pleased that you have enjoyed the stay with us. We too note your comment on the bed and glad to share that we do provide soft mattress pad upon request. We look forward to welcoming you again for a memorable hotel experience in the near future!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2013 via mobile

Stayed here for 2 nights. It is quite central to restaurants and the MRT. All customer service, from the concierge to the wait staff to the door men, was exceptional. They couldn't do enough for us. TJ, who was a concierge had a wealth of information for us and was very knowledgable. 

Our room didn't have a balcony or a view, but was lovely. It had a big tv with audio input for my phone and power sockets for all types of devices.

The buffet breakfast was huge and elaborate. Both days I had the Asian noodle soup and my partner had crepes and omlettes. all the food was fantastic.

It was our first visit to Singapore, we can't wait to go back. When we do, we will definitely stay at the Pan Pacific again.

  • Stayed: February 2013
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Thank Aeriana_and_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 April 2013

Dear Team T,

It was our pleasure to have you as our guest and we are glad that you have enjoyed a fantastic stay at Pan Pacific Singapore! Thank you for sharing your experience with us and we certainly look forward to welcoming you again when you next return to the Lion City!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#7 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range: £142 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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