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Pan Pacific Singapore
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Reviews (8,379)
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5,718
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5,718
1,981
441
139
100
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4,846 - 4,851 of 8,379 reviews
Reviewed 15 April 2013

Spent 3 nights on the 33rd floor with access to the club lounge. All the staff were very professional and nothing was too much bother for them. The only slight - and I mean slight - disappointment was that our room was no different from 2 years ago. We were in a balcony room with a harbour view and the only upgrade was the addition of a coffee machine. I expected more because of all that I had read on TA. Having said that it was very comfortable and we enjoyed the outdoor space for sitting watching the light show at night.
We walked to the Gardens on the Bay,Clarke Quay and Raffles and used the MRT to go to Sentosa Island. Singapore is not the cheapest destination but it continues to be one of our favourite cities and one we will return to again and to the Pan Pacific.

  • Stayed: April 2013, travelled as a couple
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2  Thank travelfan2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 April 2013

Dear jmc27,

It was our pleasure to have you as our guest again and I am glad that you have enjoyed a comfortable stay with us. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2013

purposely choosing this hotel as an alternative to the busy orchard road area. Close to marina area, easy access to the mall and walking distance to the met station.

as a black gha member i was entitled to get double upgrades, I booked panoramic king and got only one step upgrade to panoramic studio, im ok with it but hoping the would honour the full extend of gha membership entitlement.

Room Tip: always try to pick a room with the view to the marina.
  • Stayed: April 2013, travelled on business
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Thank Travelle99bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 April 2013

Dear Travelle99bandung,

It was our pleasure to have you as our guest and we appreciate your support of us as a GHA Discovery member. We have duly noted your feedback with regard to the double room upgrade for GHA Black Level member and wish to share that this is subject to the hotel’s room availability upon arrival. Nonetheless, we will always attempt to accord the upgrade to our best ability. I am however glad that you have had enjoyed the Harbour Studio on your recent visit.

Once again, thank you for your sharing and for your continued support of Pan Pacific Singapore!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 12 April 2013

Stayed a 5 nights on the 33rd floor. Great faciliteis and very friendly staff.
Great location close to Promenade Station MRT for ease of getting around, near to shopping centre of Marina Bay. Views from our room were amazing. Club Lounge fantastic!

  • Stayed: April 2013, travelled with friends
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Thank MelbourneStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear MelbourneStella,

It was our pleasure to have you as our guest at Pan Pacific Singapore and we are pleased that we have created a memorable hotel experience for you. Thank you for recognising our effort by sharing your GREAT review here on TripAdvisor! We look forward to welcoming you again for another Enriching Pacific experience soon!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 12 April 2013

Wow what a great hotel! You will not be disappointed with the 5 star service, facilities and location of this establishment. We loved everything about this hotel. It has excellent appointed rooms that are beautifully furnished and clean. Loved the bathroom and the beds are very comfortable. To top it off we had an amazing room with a balcony overlooking the beautiful city and marina! The hotel facilities are wonderful too. Great swimming pool and a first class gym on site. The dining options are good and the bar and food outlets in the foyer of the hotel are fantastic. Room service was great and during daily breakfast you were spoilt for choice at the buffet. Location location location. Just step outside the hotel foyer and you come to an excellent shopping mall for the shopaholics! The staff and service at this hotel are first class.We found the staff to be friendly, extremely helpful and very polite. Well done Pan Pacific. Keep up the great work. Can't wait to come back and enjoy Singapore soon!

Room Tip: Room 2212 was great! Excellent views!
  • Stayed: February 2013, travelled as a couple
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1  Thank susiesean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear susiesean,

What a pleasure to learn of your GREAT review on Pan Pacific Singapore! We are most thankful for your acknowledgement of our effort in creating memorable hotel experiences and this spurs us to further strive towards achieving excellence. The team at Pan Pacific Singapore looks forward to welcoming you back for another Refreshing Pacific experience when you next return to the Lion City!

Regards,
Jennifer Wong
Operations Manager

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Reviewed 11 April 2013

Made very welcome at this clean and very well located hotel. Room was great with very good facilities. Food very good. They even had Marmite at breakfast.
Would definitely stay at this hotel again.
Hotel is part of GHA.

  • Stayed: June 2012, travelled solo
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Thank Tiger-Thomas71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 15 April 2013

Dear Tiger-Thomas71,

It was our pleasure to have you as our guest and I am delighted that you have thoroughly enjoyed the stay. Thank you for recognising our effort in providing excellent service and facility. We certainly look forward to welcoming you again for another Refreshing Pacific experience with us soon!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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