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“Outstanding, Especially After Remodel”

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Pan Pacific Singapore
Ranked #13 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 21 June 2013

I just read through the reviews and I think they show that some people simply cannot be satisfied. The Pan Pacific is an outstanding hotel. The rooms are some of the best appointed rooms I've ever stayed in, anywhere in the world. Clearly, a great deal of thought went into what sort of experience a hotel guest needs. This includes thoughtful touches like electric blackout blinds, ample power plugs, connectors for any kind of device to plug directly into the television, excellent lighting, comfortable beds, good sheets, ample blankets, a Nepresso coffee machine with multiple capsules, assorted high-quality tea bags, a well-stocked mini-bar, even bath salts for the huge bath tub with sufficient boiling hot water to satisfy anyone. We held a conference there, so I ate at the Edge for one dinner, three lunches and four breakfasts. We managed to satisfy the pickiest eaters with the enormous selection of food. Service--for Singapore--is quite good. The conference venue is also excellent with careful attention to details like refiling water glasses and satisfying catering for tea breaks. I highly recommend the Pan Pacific.

Room Tip: Higher floors have excellent views of the city and are accessed by glass elevators.
  • Stayed: June 2013, travelled on business
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3  Thank Smith294265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 25 June 2013

Dear Smith294265,

It is such a pleasure to learn of your GREAT review here on TripAdvisor and we cannot thank you enough for recognising our effort in creating memorable hotel experiences! This certainly spurs us to strive towards achieving service excellence. The team at Pan Pacific Singapore looks forward to welcoming you again for another Enriching Pacific experience in the not too distant future!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (7,532)
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4,100 - 4,106 of 7,534 reviews

Reviewed 20 June 2013

We arrived to Pan Pacific at 5.30am after a torrrid night flight from Turkey. We had been on the go with our travels for 6 weeks now. We were weary, very weary.The humidity of Singapore hits even at this hour and then you arrive at this wonderful oasis of a hotel. We have stayed here before (pre renovation) and loved the location, the outstanding breakfast and the service we received 3 years ago, so had no hesitation about our return. WOW everything we remembered AND more. The place looks gorgeous and the service is faultless. Sharmin, the wonderful woman who greeted us is exemplary of what Customer Service is all about. We felt like "guests" not customers. We were given a superb room with the most heavenly beds in a huge, beautifully appointed room. The breakfasts we remembered fondly were even better this time around. The outdoor area and the pool side service is fantastic. Such a great location especially if you want to avoid staying on the circus they call Orchard Road. This hotel feels like a resort.There is nothing lacking from it. A must - it makes you feel human again. Thank you to all the staff who made this stay truly memorable.

Room Tip: Any room is a great room, we have found from several stays here.
  • Stayed: June 2013, travelled as a couple
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4  Thank Reets666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 21 June 2013

Dear Reets666,

What a pleasure to learn of your GREAT stay experience here! We certainly look forward to welcoming you again for another Enriching Pacific experience in the not too distant future. Thank you.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

We stayed here for one night after a week at Marina Bay Sands, and if this is a five star hotel, then MBS should only be FOUR !!! Very pleased with the room and it's facilities - a lot of nice little touches which shows thought was put into the design. The pool and gym facilities were good and the buffet breakfast was marvellous. However hard to find all the areas with different types of food, as they are spread all around the room, not grouped together. But the quality and variety was excellent!! Would definitely stay here again ...

  • Stayed: June 2013, travelled as a couple
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3  Thank redracer69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 25 June 2013

Dear redracer69,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the stay with us. Thank you for recognising our effort and we certainly look forward to welcoming you again for another memorable hotel experience at Pan Pacific Singapore!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

On arrival we were met with a warm and friendly welcome and immediately offered a cool drink whilst our luggage was being unloaded. We booked a Pacific Club Room which has its own checking in on 38th level and gave us a room on the 35th floor with access to Club facilities including, champagne breakfast, afternoon tea for the guest and a friend, sunset cocktails and canapés with a wonderful 360 degrees views over the city and harbour areas, 24 hours Club Service, 2 pieces of laundry daily and complimentary soft drinks and 2 litres of water. The location was perfect for visiting the marina and accessing the efficient transport system.
Breakfast could be had in the main dining room and offered a magnificent range of international food with attentive service staff providing the perfect start to the day. We would not hesitate to return to this very special hotel

Room Tip: Ask for a marina facing room
  • Stayed: March 2013, travelled as a couple
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Thank yorkshirelad05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 21 June 2013

Dear yorkshirelad05

It was our pleasure to have you as our guest and I am pleased that you have enjoyed a memorable hotel experience at Pan Pacific Singapore. We look forward to welcoming you again for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

Good hotel for a business traveler. Beware as an in house guest - hotel will not allow you to enter above 22nd floor since its only for there preferred guests. Breakfast service at coffee shop was very poor, no staff interaction, no smile (which was very disappointing to see). Message handling was not done by telephone department (missed some important messages). Mostly staff is very young and need a lot of training. Jasper and Jun were good with basis work at Front Desk.
Special thanks to G Kuselan at bell desk (we had more interaction with him then guest relation or with public relation department). I must give credit to Kuselan bell desk, Housekeeping and in room dining service. There is NO :
"GOOD" rating so VERY GOOD for Pan Pacific Singapore. We'll return soon and hope to get an access to rooftop during our next visit.

Room Tip: Try for room facing pool side or city facing with balcony (higher floors).
  • Stayed: May 2013, travelled on business
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1  Thank trivedi129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 21 June 2013

Dear trivedi129,

It was our pleasure to have you as our guest and it is certainly unacceptable to learn that we have fallen short in many areas during your stay and I would like to extend my sincere apologies for the inconvenience you had. The team at Pan Pacific Singapore strive towards improving by learning from constructive feedback like yours. However, I am glad that overall you have enjoyed a memorable hotel experience and of your compliment to Kuselan, Jasper and Jun whom you have identified as providing exemplary services. Thank you for appreciating our effort in creating a memorable hotel experience for you. We look forward to welcoming you again in the not too distant future.

Regards,
Jennifer Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2013

Within walking distance to the marina and an easy access trip to the airport, this is an excellent choice for a quick trip to Singapore.
Check-in was nothing special however the room was exceptional. Comfortable beds, block out curtains for the jet lag, well appointed bathroom with good shower pressure and ample hot water. Soaps and shampoo were of high quality. The room size was excellent with wonderful views. I took a sleep when I first got to the hotel, then wondered around the city for a few hrs. When I returned my bed had been made and fresh towels, lovely treat. Room service was excellent - slightly on the high cost side but nothing extreme.
You wont be disappointed with this hotel.

  • Stayed: July 2012, travelled on business
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3  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 21 June 2013

Dear David H,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed a memorable hotel experience at Pan Pacific Singapore. Thank you for recognizing our effort by sharing your GREAT review with us. We look forward to welcoming you again for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2013

After a 9 day break in Bali we had 2 nights in Singapore before returning to the UK. Very impressive modern hotel. We booked a Panoramic Room but were upgraded free of charge to a lovely suite. Great room, with all mod cons. If there was one complaint it was that the air conditioning was slightly noisy but I am assured (post our stay and my mention of it in the feedback form) that is now sorted...it was just one of the machines. Superb pool /gym area which we were allowed to use for a shower etc post checkout (flight wasn't until 23:30) which was excellent.

All the staff couldn't have been friendlier or more helpful. The SIA hop on off bus stop is just outside too which was very handy.

Room Tip: Ask for a high up room, the views get better the higher you are....although the glass lifts my give...
  • Stayed: June 2013, travelled as a couple
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Thank Hamish W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 June 2013

Dear Hamish W,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed a memorable hotel experience at Pan Pacific Singapore. Thank you for recognising our effort by sharing your GREAT review with us. We look forward to welcoming you again for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range: £148 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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