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“Great Location, Superb Breakfast, Good Rooms”

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Pan Pacific Singapore
Ranked #13 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 4 December 2013

Hotel Review - Pan Pacific Singapore
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Price:
275 SGD / night / breakfast (48 SGD) not included for a Standard room, however this is my second stay already, and I asked for an upgrade each time, and they upgraded me without issues
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Location:
On top of Marina Square Mall, which is 10minutes walk to City Hall MRT station or 5 Minutes walk to Suntec City MRT. The location is right in the heart of Singapore and very convenient to reach any other location within the city. Taxis are readily available and walking to the subway is via air-conditioned malls
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Rooms:
The Hotels lobby was just renovated end of last year and is candy for the eyes, the rooms are big (for Asian standards) and have general good views, nice floor to ceiling windows, very comfortable beds and large bathrooms with all necessary amenities
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EXTRA GOOD:
+ The location is superb, everything is in close distance
+ New Quick Checkout feature, enables you to sign out via your TV remote control, leaving your key cards in the room, and being able to head out directly, this is VERY useful during peak hours, or if you have a tight time-line
+ The breakfast is outstanding, try the fresh pressed juices, the cheese selection and the Danishs
+ New renovated lobby and bar is very nice, drinks are good
+ The pool area is nice, with very attentive personal

BAD:
- The rooms are nicely done, furnished and sized, but some of the wooden parts are a bit outdated
- The working desk is directly situated in the main air flow of the aircon, if you plan to work for multiple hours in the hotel, better move to the lounges or pool
- The WIFI is very spotty
- Receptionists could be better, there were issues that were easily solved via email during the stay, however were communicated wrong by the front desk staff

  • Stayed: November 2013, travelled on business
    • Value
    • Location
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2  Thank AngryAngMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 8 December 2013

Dear AngryAngMo,

It was our pleasure to have you as our guest and we appreciate your sharing the experience here on TripAdvisor! We are glad that you have enjoyed the stay and also note your constructive comment in our effort to seek for improvement upon current service & facility. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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4,113 - 4,119 of 8,013 reviews

Reviewed 3 December 2013

The Pan Pacific Hotel is a large, luxury hotel that caters to every need of its guests. The reception staff are polite, efficient, and very welcoming. The rooms are clean and tasteful with modern design and excellent amenities. The beds are comfortable and the room itself is well-insulated from any noise. Highly recommended

  • Stayed: October 2013, travelled on business
    • Value
    • Location
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Thank FlyAway1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 3 December 2013

Dear FlyAway1989,

Thank you for choosing us as your preferred accommodation in Singapore and I am delighted that you have enjoyed your stay. Taking your positive review on board, we will continue to strive towards excellence in service. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 3 December 2013

we really enjoyed our stay at the Pan Pacific. amazing hotel, really beautiful. lovely staff and we had a really good room. they even had the nescafe pods and machine in our room. it is in the centre of town and really easy to get around. excellent in room dining.

Room Tip: we were on the 39th floor. great views
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 3 December 2013

Dear Jo A,

Thank you for choosing us as your preferred accommodation in Singapore and I am delighted that you have enjoyed your stay. Taking your positive review on board, we will continue to strive towards excellence in service. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 2 December 2013

I want to say a big thank you to the staffs at Hai Tian Lo restaurant at Pan Pacific Hotel Singapore .. I was dining with few friends for lunch and the staff was very friendly and always call me by the surname, where you don't get this everyday. Very professional service. Well done guys.

I especially wanted to thank you "Michelle Siao" for the kindest service, always smelling and great attitude, she making sure we got enough food around the table . Also thank you for the waiter Alex for a wonderful service.

I highly recommended Hai Tian Lo restaurant for any kind event...

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Naps05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 2 December 2013

Dear Naps05,

We thank you for sharing your memorable dining experience at Hai Tien Lo! Michelle and Alex join me in thanking you for recognizing their effort in providing excellent service. We will look forward to welcoming you back to Pan Pacific Singapore and to Hai Tien Lo in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 1 December 2013 via mobile

I had a great time in Pan Pacific Singapore for 4 nights. Thankfully, they provided us complimentary upgrade a room.
The breakfast was really delicious. Most people recommened its breakfast and I truly agree with it. And all staff were very kind and nice. The swimming pool was also good but the changing room was too cramped.
The hotel is located between Esplanade MRT station and Promenade MRT station. It only takes 5 minutes to walk. And from hotel to the airport it only took 15-20 minutes by taxi.
If I have another chance to visit Singapore, I hope to stay here again!

Stayed: October 2013
Thank Quieroelviaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 2 December 2013

Dear Quieroelviaje,

Thank you for sharing your great experiences with us here on TripAdvisor. I am pleased that you have thoroughly enjoyed your stay and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 1 December 2013

The Pan Pacific Singapore is a big hotel catering for the conventions market. It is connected to a shopping centre and it is not very central - although in Singapore nothing is really far away. It is in a walking distance of the Sands casino. The hotel offers the amenities you expect from a 5-star establishment in Singapore. It has something unique however: every room has its private balcony, which you can really enjoy. This is something extraordinary nowadays as hoteliers insist in keeping us caged behind glass walls. Service is courteous and the Indian restaurant good (but expensive!).

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Goncalo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 2 December 2013

Dear Goncalo2008,

It was our pleasure to have you as our guest and I am glad that you have enjoyed a memorable hotel experience at Pan Pacific Singapore. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013 via mobile

Gorgeous setup with vast range of really high quality options. Anything from laksa to iberico ham, not forgetting a generous fresh seafood option.

Blanc de Blancs Mumm champagne is a great choice for washing down all the indulgence before moving onto a massive dessert selection.

Stayed: December 2013, travelled with friends
Thank ikeribanez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 2 December 2013

Dear ikeribanez,

It was our pleasure to have you as our guest and we thank you for sharing your memorable dining experience. The team at Pan Pacific Singapore joins me in thanking you for recognizing our effort in providing excellent service and facility and we look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#7 Family Hotel in Singapore
#9 Business Hotel in Singapore
#13 Luxury Hotel in Singapore
Price Range: £139 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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