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“Good location, comfortable rooms.”

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Pan Pacific Singapore
Ranked #14 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 23 January 2014

Convenient location, close to shopping malls and MRT. Reasonably priced by current Singapore standards.
Very comfortable and spacious room and overall excellent service, but though the breakfast buffet was very good, the cost at around £24 each was eyewatering for private travellers.
Best to use the walkway to Suntec mall where there is a great variety of food a very reasonable prices

  • Stayed: January 2014, travelled as a couple
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1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 28 January 2014

Dear David F,

It was our pleasure to have you as our guests during your most recent visit. Thank you for sharing your memorable hotel experiences. It will be certainly our pleasure to have you back soon.

Regards,
Jennifer Wong
Operations Manager

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3,723 - 3,729 of 7,658 reviews

Reviewed 23 January 2014

We always enjoy our stay at Pan Pacific Marina. The service is always the best. We stayed a week in a Suite.

We noticed a few changes after the recent renovations - the best was the relocation of the Pacific Club Lounge to the 360 top level of the building.

There were some new faces however there were some of the long standing staff who we wee each visit & who recognise us (eg breakfast receptionists at the Edge & the front Doorman)

The only disappointment was the pool. It area did not appear to be as clean & attended to & the water had too much chemical so it was very strong smelling. The previous pool attended (prior renovations) was no longer there - he really added to the whole experience.

This is one of our favourite hotels & we will continue to visit & recommend to friends. We are looking forward to our next stay.

Room Tip: The higher floors are accessed from the external bubble lifts.
See more room tips
  • Stayed: December 2013, travelled as a couple
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2  Thank timbertoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 28 January 2014

Dear timbertoby,

We are delighted to learn that you have enjoyed your stay and we thank you for your overwhelming support to Pan Pacific Singapore. Taking your positive review and constructive feedback on board, we will continue to strive towards achieving excellence in service and facility. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 23 January 2014

Singapore on business, never to much of a chore let's be honest. But hotels are rather important part. Pan Pacific is outrageously good in all respects. Customer service for me is what sets it apart from many others. I will not hesitate to use this hotel again and again. The room shower is just the best I have ever experienced, as well as a particularly comfy king + bed to go with it. Just do it, it's fabulous

Stayed: January 2014, travelled on business
Thank Jbull131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 28 January 2014

Dear Jbull131,

We are glad to learn that you have enjoyed your stay and we thank you for recognizing our efforts by sharing your stay experience here on TripAdvisor. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

Dear Mr TripAdvisor Editor,

In the last six months we have re-visited Pan Pacific Hotel, Marina Square, Singapore 3 times.
Its ambience & services as good as, or perhaps surpass those of our favourites Hyatt Century City LA, Mandarin Oriental Las Vegas, Fairmont Pacific Rim, Vancouver, Shangri-la Toronto, Sheraton Hotel Lisbon, Tower Hotel London, Concorde LaFayatt, Paris, Beijing Hotel Beijing, Holiday Inn City Centre, Guangzhou, Kempinski Shenzhen, Meritus Shantou, Langham Pl. Mongkok, Hyatt Shinjuku, Crowne Plaza Surfers Paradise,
InterContnental Sydney".
Pan Pacific Club 38 is just 'W O W' (360 degrees of the lst world Singapore high rise, waterfrot- garden city) , unmatched while their 'Edge food
Theathre' lives up to two words "food theatre" (variety and quality of Asian/ Western both piping hot and cold)
I wish their passionate operations manager, Mr Edward Chau greater success. Mr Chau certainly made customers leaving with fond memories to pass on.
Pan Pacific services remind us of the professionally operated the P & 0 Pacific Jewel - South Pacific Cruise.

Lau, Keemeng JP NSW - Sydney.
LauKeemeng@hotmail.com

  • Stayed: January 2014, travelled as a couple
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1  Thank LauKeemeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 January 2014

Dear LauKeemeng,

Thank you for your continuous support to Pan Pacific Singapore and I am pleased that you have thoroughly enjoyed your stay. Thank you for recognizing our team’s effort in creating memorable hotel experiences. We will look forward to welcoming you back soon.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Decided to go for drinks after work, it great choice to re-visit Pan Pacific after the renovation.

Lots of new faces from the service team. But its great to be recognized by the old service team from Bell Counter and Atrium service crews.

Big WOW factors comes from 3 GEMS Service.
First GEMS to Richard, he still remember our fav drinks! Sad that he is now transfer to the Marketplace but happy that he still do extra hours at the Atrium when we visit Pan Pacific last week.
Second GEMS to Michael, we simply love any drinks that he create.
Third GEMS to Leslie, her sweet smiles always bright up your long day.

Best place to unwind after long day work!

  • Stayed: January 2014, travelled with friends
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Thank letitout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 23 January 2014

Dear letitout,

We are glad to learn that you have enjoyed the great service rendered by Richard, Michael, Leslie and the bell services team. Thank you for recognising their efforts in providing quality service. We look forward to seeing you again at the Atrium.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

The Pan Pacific Singapore, Marina is one of the best places I have been so far. Good situation, very friendly stall, -specially the people at the pool-, and an absolutely extraordinary Breakfast Buffet !!! One small "B-Moll": the (spectacular, inside panoramic) elevators… sometimes it seems you wait for ages… I wonder if a better programming could help. But otherwise: Fabulous !

Room Tip: all rooms are good, I think, the higher the better. But…the elevators take time to come
See more room tips
  • Stayed: November 2013, travelled as a couple
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1  Thank Emilio2024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 23 January 2014

Dear Emilio2024,

We appreciate your sharing of the positive and constructive feedback with us here on TripAdvisor. Our guest lifts are specially designed as observation lifts which allow our guests to view the exterior while travelling hence, these lifts are operated under optimal traveling speed condition without compromising on our guests’ safety. We are aware that the lifts are responding slower than usual during peak periods and we thank you for your patience and understanding. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 21 January 2014

We where here for a two day work conference, i stayed in the hotel for week.

The buffet, lunch an dinner was great, I had all breakfasts here and most lunches, and did not get boared of the food.
They hotel staff was very acommidating for late check outs, and everything that they should have been good at.
The hotel just delivered.
I would not hesitate to stay here again.
T

  • Stayed: November 2013, travelled on business
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Thank Tylor_the_Lorax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 23 January 2014

Dear Tylor_the_Lorax,

It was our pleasure to have you as our guest during your most recent visit to Singapore and I am glad to learn that you have enjoyed your stay. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range: £153 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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