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Pan Pacific Singapore
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Reviews (8,468)
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5,780
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4,304 - 4,309 of 8,468 reviews
Reviewed 8 March 2014

Spent fours nights here for business and found the hotel very convenient to the Marina district and city centre. Cabs are easy to get and easy to walk to Suntec Centre. Rooms very good, I had a room with a balcony that had spectacular views of the Marina Bay Sands resort and city skyline. Breakfast buffet very good and spread over a large area so you will definitely find something to eat. I will be back

Stayed: March 2014, travelled on business
1  Thank ScottsComments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 March 2014

Dear ScottsComments,

It was our pleasure to have you as our guest and we thank you for sharing your experience here on TripAdvisor. It will be our pleasure to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

This was our 5th Hotel stop on a round trip to Australia and New Zealand.
The hotel was the best we stayed at ,although the others were also very good.
The hotel is well located near to Marina bay and the facilities including a spectacular entrance, scenic lifts and bedrooms are also of a very high standard. We had a deluxe room which was superb and it is difficult to imagine how the more expensive rooms and suites could be any better.
We dined in the Buffet restaurant which has 7 show Kitchens from different nationalities and cultures. The food and choice was superb and the attention of the Restaurant Manager and staff was first Class.
We would definitely stay here again when in Singapore.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank BrianMellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 March 2014

Dear BrianMellor,

I am pleased that you have thoroughly enjoyed your stay at Pan Pacific Singapore and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

My husband and I are avid travelers and we have never encountered such a fantastic service! The Pan Pacific met every expectation in terms of luxurious property and the service provided by the staff was extraordinary. Although our visit coincided with the Chinese new year celebrations and the hotel was fully booked the staff was always happy to assist and tremendously friendly. The facilities were superbly comfortable and incredibly clean. We were upgraded to a Club Room on the 40th floor and that offered us the opportunity to have breakfast and high tea time, as well as cocktails at the Club Lounge. The Club Lounge with its very cool ambiance has a superb view of Marina Bay, the Singapore Flyer and the business district.

Special thanks to Shan at the reception desk and to TJ at the concierge for taking care of us!

Service was impeccable throughout our stay. We will definitely stay at the Pan Pacific when we are next in Singapore and definitely recommend it to others. It sets the standard that other 5 star hotels should aspire too.

  • Stayed: February 2014, travelled as a couple
    • Value
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3  Thank SophiaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 March 2014

Dear SophiaK,

It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay. We are very grateful for your recognition towards our effort in providing quality service and facility. This certainly spurs our team to further strive towards achieving excellence. We look forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

We stayed at the Pan Pacific for the first three nights of our honeymoon to have a bit of luxury at the start of our trip.
We booked a Pacific Club room and if you can afford the extra cost this is the way to go. We actually got upgraded on arrival to a Habour suite which was the biggest hotel room i think i have ever stayed in! Complete with living room and an entire wall of glass in the bedroom that looked out over the marina, stunning! The beds are comfy although my husband had to change his pillows as they were too large and hard, minor complaint.
The Club lounge on the top floor is beautiful, the furnishings are gorgeous and the free flowing Mumm Champagne even better. We went to the Edge restaurant for breakfast one morning and it is as others have said, extensive and with just about every food and cuisine you can imagine. However we couldn't go past the glass of champagne with breakfast in the club lounge!
The second night we were there we had a knock on the door and the hotel had sent us a bottle of champagne and an absolutely delicious chocolate cake as a honeymoon gift. Amazing!!
The pool is ok, nothing special but we weren't in Singapore to sunbathe anyway. Fine if you want a quick dip after walking around all day and lovely that the pool staff bring you water and towels when you arrive.
The housekeeping service to the room is amazing! We joked that they must radio as soon as we left the room as even if we just had a quick breakfast the room was cleaned and made up by the time we got back! Sometimes it seemed like it was cleaned three times a day when we were out!
The cocktails, champagne and canapes in the evening at the Club were great! We have never checked out of a hotel and only paid for the room and no extras like room service, minibar etc... however if you have access to the lounge you don't need any of that so for us it was completely worth the money.
Would definitely stay again.

Room Tip: Club rooms are worth the money
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 11 March 2014

Dear Alice1818,

Thank you for choosing Pan Pacific Singapore as your preferred accommodation for your honeymoon. I am most glad that you have had an memorable experience with us. We look forward to welcoming you back on your anniversaries.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Pan Pacific has met every expectations and also expectations of a luxurious property/accomodation.
All staff were really really friendly, genuinely wanting to make my stay always a memorable one.
They give an excellent service despite the size of the hotel.
Every department i find staff amazingly courteous.

The Front Office has always been so sweet and nice with especially the smiles from the Front office Manager(Mr. Jun) and his brigade.He is always smiling, wanting to assist at all times......Very sweet! An excellent encounter for anyone who are booked in for the first time. Remember, first impression takes you a long way.......

Not forgetting Miss Angeles(Senior Ops Manager) who has always been around for me if i needed assistance, she's got a real good sense of humour to go along...Brillant!

The other Managers that needs to be praised includes the Resident Manager(Mr. Kurt), the Guess Care Ops Manager(Miss Jennifer), the Food n Beverage Director(Mr.Steven), always doing his impossible tasks, not forgetting the Director Of Property Care(Miss Yvonne Lim) sweet as ever.And also Mr Eric Wee.

Now, going to the Club Lounge, the person, the Director of Club Lounge and Pacific Rooms(Miss Prema Irangani) has on her own accord created a superb Club Lounge which i find hard to fault.
The Club Lounge has an excellent view of Marina Bay plus the ambience that has been created by her team. Absolutely Fantastic..............Phenomenal!!!
I could not fault the staff at the Club Lounge
. Not forgetting her righthand men, (Mr. Rafeal n Mr. Roy) who has contributed so much to the Club Lounge.
Its truly awesome, and i am truly delighted that everything is just so good up there.They even give me a very personalised service as far as i am concerned. I like to mention also the two excellent Bar Tenders(Mr Richard n Mr. Luther) who are always hands on.
I almost forgot, the Housekeeping has looked after my room with that special touch and i am pretty sure they do likewise to all the other guests rooms as well.
The Business Center, the Manager(Miss Stephanie) has always attended to my needs promptly
and i am sure to the rest of guests as well.

It is absolutely an amazing experience.
I definitely will recommand this Hotel without any hesitation.
Its mine home away from home!

There i go again, before i forget, merits has to be given to the General Manager(Mr. Scott Swank),
This fella has always make sure that most of our requests(within reasonable) has been met!, he is always hand on and at times i like to think that he is also a magician!
A humble, down to earth fella.He has with him an excellent team!!!
When i first knew him, i mistakenly thought he was an ex yankee wrestler.
Looking Forward To My Stay/Return soon!

Room Tip: Rooms With Balcony
Stayed: February 2014, travelled on business
1  Thank Porsche962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 6 March 2014

Dear Porsche962,

We are very grateful for your recognition towards our effort in providing quality service and facility. Thank you so much for taking the effort to name our STARS whom have dazzled you and in creating that memorable hotel experiences. We will always look forward to welcoming you back to your home in Singapore!

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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