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Pan Pacific Singapore
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Reviews (8,463)
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5,777
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4,281 - 4,286 of 8,463 reviews
Reviewed 17 March 2014

A fantastic 5* hotel in a superb central location in the city, you can walk to any of the central attractions and shopping centres, and the MRT is close by if you wish to explore further. The staff at the hotel are extremely customer focused and very friendly. The hotel is modern (having been fully refurbished 18 months ago) and spotlessly clean, and the whole hotel just smells so clean and fresh all of the time. The restaurants are of an excellent standard and the breakfast choice was just incredible, food selections from every continent! The rooms are of a good size and the beds are extremely comfortable, with lovely fresh white linen. The hotel entrance is stunning and the Atrium bar area is vast and very stylish, cocktails are great too. Can't wait to return here, I'd thoroughly recommend it.

Stayed: March 2014, travelled as a couple
Thank Sally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 March 2014

Dear Sally H,

It was our pleasure to have you as our guests and we thank you for sharing your memorable experiences here on TripAdvisor. The team at Pan Pacific Singapore joins me in thanking you for recognizing our efforts and we look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

I wrote them a review, mainly positive with just minor feedback, but the reply email I got was so apologetic, which caused me so guilty and re-write a review here. It was a very good stay, room is very spacious. The bed is very comfortable and working area is large. Staffs are always friendly. The breakfast was delicious, many varieties and of good quality. The hotel is very near to MRT station too. I recommend business and leisure travellers to stay in this hotel.

  • Stayed: March 2014, travelled on business
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1  Thank GigiLee_mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 March 2014

Dear Gigi L,

I am pleased to learn that you have enjoyed your stay with us and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

We arrived at the hotel at 08.30 am as we arrived from Brisbane. I assumed that we would leave our bags until we could get to our room say at 12.00. Which is the normal practise However we checked in to( pacific club king room ) and told the room was not ready but we could go to the club lounge and have breakfast and the room key would be brought to us. What can I say fantastic service !!!!!!!!!!!! 1) we did not expect to get the room until after noon ,15.00hours on the paperwork 2)asked if we would like breakfast.
Well we have a couple coffees and the room key was with us what a start to the stay. The room was nice with a good multi head shower ,large bed and excellent blackout curtains. Complementary water in room and at poolside. At night I would go to club lounge for evening cocktails and canapés (the view is great!!!) The free wifi works very well other hotels could learn from this!!
The staff are very good not ott .A great team from top to bottom.
This was are second visit the first pre refurb what they have done on the ground floor has opened it up and made it inviting a great improvement. Can't wait to come back.
Thank you to all the staff fab stay

Room Tip: pay the extra and go for pacific club room its worth it
  • Stayed: February 2014, travelled as a couple
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2  Thank richard k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 18 March 2014

Dear richard k,

It was our pleasure to have you as our guests again and we thank you for sharing your experiences here on TripAdvisor. It will be our pleasure to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

Myself and 2 friends booked the Pan Pacific for 3 nights. We also spoilt ourselves and purchased the Pacific Club benefits which included the choice of 3 different forms of breakfast, afternoon tea and cocktails and canapes from 6pm until 8pm. I loved staying at this hotel the staff were super friendly and nothing was too much trouble. The rooms were neat and cleaned daily if desired. We arrived very late at night and decided to enjoy a coffee in the Pacific Club room which is staffed 24hrs a day. We were the only ones there and our waiter could not do enough for us. He told us to sit back and let him pamper us! The breakfast at Edge was amazing with so many international cuisines to enjoy. Staffed by very efficient chefs and attendants the food was fantastic. After a hard day sightseeing and shopping we would adjourn to the Club room again to enjoy a Singapore Sling or two and indulge in the enjoyable canape offerings. I would not hesitate to recommend this hotel and if you can stretch the budget include the Pacific Club room benefits as well.

  • Stayed: February 2014, travelled with friends
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Thank LGT59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 17 March 2014

Dear LGT59,

It was our pleasure to have you and your friends as our guests and I am pleased that you have enjoyed your stay. Thank you for sharing your positive review and we hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

We stayed at the Pan Pacific for two nights on our way to Phuket. We landed in Singapore at 5:30 am. We went straight to the hotel and they let us have our room straight away, didn't have to wait for the official check in time. The staff are wonderful. The room was sensational. Beautiful breakfast. Easy walk to the Singapore Flyer and Marina Bay Sands. I could go on and on. Only negative is we had to leave. I'd love to come back any day! Thank you very much Pan Pacific.

Room Tip: We had a Harbour View Room. Great view of Marina Bay, Gardens by the Bay and Financial district.
  • Stayed: March 2014, travelled as a couple
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1  Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 17 March 2014

Dear Daniel H,

It was our pleasure to have you as our guests and we are glad that you have thoroughly enjoyed your stay. Taking your positive review on board, we will continue to strive towards creating memorable hotel experiences for our guests. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future!

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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