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“Excellent Hotel - hard to find any faults!”

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Pan Pacific Singapore
Ranked #14 of 312 Hotels in Singapore
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent Hotel - hard to find any faults!”
Reviewed 26 March 2014

We arrived and were met and greeted as we got out of the taxi from the Airport, it's as if they were expecting us at that very minute. Next, shown to our club room and checked in there. Must say the extra value with a club room was really worth it! Breakfast in main restaurant was great, such an extensive choice and felt relaxed as nobody is hurrying you to leave at all. Breakfast in Pacific club and in room, at no extra charge, was also very good. The staff were always very courteous and friendly, plus extremely helpful when required but not over the top or pushy like you can get in some hotels. Overall, an excellent stay and I would have no hesitation in recommending this to others. Location is good too, as it's linked to the mall and walking distance of Marina.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjmXI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear bjmXI,

I am pleased that you have thoroughly enjoyed your stay and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,128 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,506)
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Western Australia
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 March 2014

Stayed for 5 days March 2014, as a couple. We arrived at about 2 a.m. to find a problem with our booking, after the flight and at that hour we were not surprisingly unhappy. Nana, who was handling our check in, solved the problem within a few minutes with a complimentary upgrade, all done cheerfully. Try and get a room facing the Marina Sands/Eye, the views are magnificent.

We used the club room and found the level of service very high and quality of food/snacks also very high. We often use these type of facilities when we travel and the Pan Pacific is amongst the top of the tree for us.

The location is pretty good, although that may depend on what you wish to do during your stay. MRT access for Red and Yellow lines is quite close, Marina Sands, Raffles etc also very close.

A little pricey but we felt it was worth the money and thank the Hotel and Staff for a great stay.

Room Tip: High floors overlooking the Marina Bay Sands area are brilliant. Better views than probably anywhere...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shine-n-Shady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear Shine-n-Shady,

We are glad to learn that you have enjoyed your stay and we thank you for recognizing our efforts by sharing the experience here on TripAdvisor. Taking your positive and constructive review on board, we will continue to strive towards achieving excellence in service and facility. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2014

we have just had the best stay ever at Pan Pacific, from the minute we arrived the staff could not have been more helpful. . we were there to celebrate my birthday and the staff surprised me with bottle of champage and birthday cake, thank you very much!! We booked a club room and thought it to be wonderful value, the breakfast was the best I have ever had. all staff were excellent but particular mention must go to Rafael , manager in club lounge, he is excellent at his job and makes sure all guests are treated very well. We will definately revisit the Pan pacific and recommend it to everyone, excellent location, beautiful rooms and surroundings. cant wait to go back, thanks for the experience

Room Tip: go club, fantastic!!!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear mandy d,

It was our pleasure to have you as our guests and I am delighted that you have thoroughly enjoyed your stay. Thank you for recognizing our effort in creating memorable hotel experience by sharing your experience here on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 March 2014

This is one of the best breakfasts I have had at a hotel. The staff were very pleasant and the rooms , especially the bathrooms were luxurious to say the least .
We had to wait for our room as it wasn't ready but the staff kept up happy with snacks and drinks .
Well done keep up the good work

Room Tip: Higher the floor the better the view. We were on the 32nd floor and had a good view of raffles hotel...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anj777_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear Anj777_13,

It was our pleasure to have you as our guests and I am glad that you have enjoyed your stay. Thank you for sharing your great review here on TripAdvisor and we hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 March 2014

Would have given 4 and half stars if possible but wont be a moaner.
There are few things to mention:
Agreed to upgrade to panoramic view room and got a room facing 2 buildings with no view whatsoever including 6 cables hanging in front of the window as they are re-decorating exterior. Couldnt complain too much after getting room at 10am when check in time is 2pm. They have dealt with my complaint later that day and replaced with room facing other side with much better city views. So service was great, comfort of rooms really top quality. Exterior elevators are really nice touch. Havent tried much food, been in Chinese restaurant on premisses and was OK but not worth the $ at least on the tasting menu we have chosen.
Location is really good, easy walk to Marina Sand Bays or $5-$8 taxi ride depending on time.
I am sure MArina Bay Sands hotel is amazing too but as it was fully booked I cant say anything bad about this choice.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarunasG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear SarunasG,

It was our pleasure to have you as our guests and thank you for sharing your experiences here on TripAdvisor. Taking your positive review and constructive feedback on board, we will continue to strive towards achieving excellence in service and facility. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 March 2014

I made sure I have read all the reviews before I booked this hotel and I must say, I wasn`t disappointed!
When we`ve arrived we were presently surprised with a free upgrade to the club rooms. We also had the afternoon tea and cocktails included
The breakfast is amazing! From fresh juices, to local food, egg station, fresh cooked dim sum etc
You couldn`t ask for more! The roof bar where we had the afternoon tea has amazing views and the ground floor bar is spectacular
We were impressed by the staff who went over the moon just to make sure that we are enjoying our stay

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CristinaPetrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear CristinaPetrix,

I am glad that you and your friends have thoroughly enjoyed your stay. We look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

Located convenient to City Center, SunTec, and the Raffles Convention Center, Portman-style hotel features an atrium and a pleasant staff. The room I stayed in was spacious, and the bed was reasonably comfortable. Internet access is included, it seems, for everyone. There were two major problems: first, the entire 10th floor and my room in particular was musty. Second, with Singapore known for its buffets, the Pan Pacific's breakfast buffet, while large, suffered on quality. The breads were not up to standard, and some items just lacked taste. And regrettably, the tea tasted like coffee. All in all, while appearance was good, the substance wasn't quite there compared to other hotels in the neighborhood.

Room Tip: Not the 10th floor at least.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irritant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 1 April 2014
Dear Irritant,

It was our pleasure to have you as our guest during your recent stay with us. I am however regretful of your less than satisfactory stay experience and would like to apologise for your disappointment. We will be sure to take your experience on board for improvement. We will hope to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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