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Pan Pacific Singapore
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Reviews (8,451)
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5,768
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4,178 - 4,183 of 8,451 reviews
Reviewed 28 April 2014

The Pan Pacific Singapore is by far one of the best Hotels we have stayed in, the service provided was second to none, from the moment we stepped foot into the hotel the staff really looked after us, our suite on the 34th floor was immaculate. The breakfast and afternoon drinks at the Pacific Club were excellent, staff there were fantastic.

Room Tip: Pacific Club rooms provide excellent service
  • Stayed: April 2014, travelled with family
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2  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 April 2014

Dear MarkW3,

It was our pleasure to have you as our guests. Thank you for recognizing our effort in creating memorable hotel experiences and we shall be taking your positive feedback on board to continuously seek for improvement. We look forward to welcoming you again for another enriching Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Greeted at the entrance by a hostess and offered a cold drink whilst we waited to check in. We were early having just disembarked a cruise ship but as there was a room available we were able to go straight up. Room was well-appointed, lovely bathroom and complimentary Nespresso. It is conveniently situated next to Millenia Walk shopping centre and restaurants and a short walk from Promenade station on the MRT which makes getting around the island easy and inexpensive. It's one stop to Bayfront for Marina Bay Sands shopping centre. The service was impeccable and we would make this our hotel of choice should we return to Singapore.

  • Stayed: March 2014, travelled as a couple
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Thank dawnfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 April 2014

Dear dawnfly,

I am pleased that you have thoroughly enjoyed your stay at Pan Pacific Singapore and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

Recently renovated, this quality hotel is conveniently located at the southern end of Orchard Rd (or rather Orchard's extension, Bras Basah Rd) nearby the iconic Marina Bay Casino Hotel & 'Shoppes', the Gardens By The Bay, Raffle's Hotel and more shopping at Suntec City and other nearby malls (shopping is clearly a national pastime). A relatively short ride from the airport (10-15 minutes), if you are an on-foot tourist (we are) you can virtually travel everywhere from the "Pan Pac" by foot or via the city's extensive rail network.
Staying in the large and comfortable PANORAMIC KING room, the space included a large bathroom (separate shower, bath), large TV with many local and international channels (OK reception), desk, floor to ceiling windows (we could see the water but there was other buildings encumbering a completely unobstructed view) and complimentary 'pod' coffee. The bed was somewhat firm - a seeming constant in Asian hotels - but the room was of a quality to be expected.
The foyer boasts an impressive bar (not to mention the incredible atrium that you look up into from the bar) and the hotel's breakfast buffet is a seemingly endless assortment of fresh fruit, cheeses, juice, coffee, continental standards, local delicacies (Malay, Japanese, Singaporean etc), pastries, dim sum... the list goes on. If it's within your budget and you're prepared to put on a few pounds before lots of walking around the island, this is a great way to start your day and avoid needing lunch.
Staff were friendly, the pool area was large and comfortable and there were many unused facilities intended for business travelers.

  • Stayed: April 2014, travelled as a couple
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1  Thank KICon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 April 2014

Dear KICon,

It was our pleasure to have you as our guest and we thank you for sharing your memorable experiences here on TripAdvisor. The team at Pan Pacific Singapore joins me in thanking you for recognizing our efforts and we look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

If you're looking for a good location near Marina Bay which is reasonably priced, stay here.
We came here around 11 pm due to a typhoon that caused a delay in our flight.
Doorman welcomed us and was cheerful due to the fact it's late and they must be tired.
Checking in was smooth, the concierge was very accommodating. She also upgraded our room to a bigger one which is beautiful.

Room was very spacious, also the bathroom. They have a mini desk near the window which overlooks the city. Room attendant was very courteous and helpful. Due to the fact that bottled water is expensive when bought outside, I asked the room attendant for extra bottled water.
I gave him 10SGD as a tip, he was very happy and swarmed me with many bottled water everyday, didn't expect that (usually there are only 2 free bottled water in the fridge).

Their hotel has a connecting bridge-like to a mall which is very convenient, as you'll have many choices where to dine.

When it comes to dining in this hotel, there 2 restaurants to choose from (to my knowledge).
The restaurant on the high floor, which has a brilliant view, overlooking the Marina Bay Sands.
Other one is the restaurant on the lower floor, which the staff said, caters more food compared to the higher floor.

Would definitely come back here

  • Stayed: August 2013, travelled on business
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1  Thank VinceMendres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 April 2014

Dear VinceMendres,

I am pleased that you have thoroughly enjoyed your stay at Pan Pacific Singapore. We do have in addition to the two restaurants which you have mentioned, a famous Cantonese Cuisine restaurant, Hai Tien Lo, located on the third floor, a well known Japanese restaurant, Keyaki, on the fourth floor and the Atrium and Marketplace located on the first floor that caters to your dining needs as well. We look forward to welcoming you back for another memorable hotel experience with us soon.

Regards,
Jennifer Wong
Operations Manager

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Reviewed 25 April 2014

We stayed at this hotel for 3 nights. However, it wasnt a good experience for us. When we checked in, we were given a room at 15th floor. However, middle of the night, I was bitten by some unknown insects. I called to change a new room and the room-change process was fast but we were given a smaller room at 13th floor. Another weird thing bout this hotel is, only 1 set of toothbrush is provided, as we checked in as 2 adults and 1 child. That's a big minus for a 5 stars hotel. The 3 stars airport guesthouse that we stayed in Japan even provided toothbrush for my son. During our stay at this hotel, the TV system hanged a few times and we had to call 2 times, only the technician came to fix. However, after 3 hours, the TV hanged again. The thing i like the most bout this hotel is the breakfast and location. They serve fresh juices, and not concentrated fruit juices from the bottle. Alot of variety of bread with quality and never stingy on berries and fruits. Overall, I did not enjoy my stay even the location is good and breakfast is excellent.

  • Stayed: March 2014, travelled with family
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1  Thank Samzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 29 April 2014

Dear Samzie,

It was our pleasure to have you as our guest however; I am regretful of your unpleasant experience and would like to apologize for your disappointment. We will ensure to take constructive feedback on board so we may further improve our services.

Regards,
Jennifer Wong
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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