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“Another Memorable Experience” 5 of 5 bubbles
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #15 of 309 Hotels in Singapore
Certificate of Excellence
Singapore
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Another Memorable Experience”
5 of 5 bubbles Reviewed 4 May 2014

We chose to stay with Pan Pacific again and it was another memorable stay. We were given an upgrade to a larger suite and it was huge. There was a double bathtub and sauna within the room.

The club lounge offers a great place for relaxation and good canapés. We received very good service during our previous stays and this one of the main reason for us returning to this hotel. We were not disappointed this time round. All the staffs we encountered were patience and always smiling. We had another wonderful and memorable stay.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 May 2014
Dear Tan23,

Thank you for recognizing our effort in creating memorable hotel experiences. The team at Pan Pacific Singapore looks forward to welcoming you back in the not too distant future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,702 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,415)
Date | Rating
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English first
midlands
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

stayed here for 4 nights in january, excellent hotel amazing staff, the rooms were excellent with great bathroom and facilities, again from the moment we arrived until we left nothing was too much trouble the staff here are some the most pleasant and hard working hotel staff have ever met, they actually go out of their way to help you and make you feel welcome, example when we left we checked out they arranged the use of the club room so we could shower and change before transport arrived to take us to the airport in the club room there was complimentary toiletries, the bar offered good selection of drinks although didn't eat in the hotel the food looked good, the hotel is in great location hear the harbour, and 2 mins walk down the road to raffles you have to go for afternoon tea well worth the expense,

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank d2952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 May 2014
Dear d2952,

It was our great pleasure to have you and your family as our guests and we are pleased to learn that you have enjoyed your stay. It will be certainly our pleasure to welcome you back for another memorable hotel experience soon.

Regards,
Jennifer Wong
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 3 May 2014

Checking in took a while and I became exasperated as all the counters displayed "Check out" on the ipad which could be very confusing for guests checking in! A Japanese front desk guy checked us in and he was nice enough to give me a late check out at 2pm as it was my bf birthday. Thumbs up to him =) Room was clean but small. Toilet is clean and spacious with a bathtub and bath salt provided. View was great facing Suntec City. Breakfast was awesome. But do come before 9am as the queue is very very long after 9am. We reached at 8.30 am and it was still fine. Most staff did not give a smile when guest walked passed except for one housekeeping guy. However, the staff during breakfast is efficient. Near shopping centre with wide varieties of things to do.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kopi_kaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 May 2014
Dear kopi_kaw,

Thank you for recognizing our efforts by sharing the experience here on TripAdvisor. We have taken note of your constructive review and we will address it with great care. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Potomac, MD
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

My wife and I stayed for 5 nights at the Pan Pacific Singapore. The breakfast buffet was great with a wide selection of foods. I especially liked the juice bar with the fresh squeezed orange and sugar cane juice. The lobby area was a bit loud for my tastes with pulsing techno music. Service was generally prompt but not as good as in other 5 star hotels we have stayed in such as the J W Marriott or the Four Seasons. We requested a plastic bag to be sent up and it took more than 15 mins to get the bag. Our room had a view of the Marina Sands and the Singapore Flyer. We walked to see the laser show and had food at the hawker stands near by.

Room Tip: Ask for a room facing the Bay
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  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hwy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 May 2014
Dear hwy18,

Thank you for sharing your reviews here on TripAdvisor and please accept our sincere apologies for the shortfall faced; we appreciate you bringing it to our attention in order to seek for further improvement. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

Front desk staffs were very kind(Japanese lady staff). Concierge was also kind. A free shuttle bus service is another extra benefit. Good room facility. The bar seems to be busy(need more staff at night time)

Room Tip: Choose Marina Bay view, otherwise you will see the view which blocked by another hotel building.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JH S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 May 2014
Dear JH S,

I am pleased that you have thoroughly enjoyed your stay at Pan Pacific Singapore and we look forward to welcoming you back for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

I have just returned from a two night stay in this amazing hotel and it is one of the best hotels I have stayed in in terms of service and customer care.

When we arrived at 7.20 pm we were welcomed, when getting out of the taxi, by name and then taken straight to the Club lounge and we're checked in whilst being offered drinks. Cocktails and canapés are from 6-8 pm and as we had arrived late and had missed nearly all of this they extended it an additional hour for us.

The hotel knew that we were celebrating a special anniversary and upgraded us to a room on the 33rd Floor with a balcony with a spectacular view of the marina bay and area, this was absolutely awesome. They also left a bottle of champagne, strawberries and a personally hand written card congratulating us on our special occasion in the room.

I cannot say enough good things about this hotel, whenever we holiday we always stay in 5 star luxury hotels and the Pan Pacific has got to be one of the best. The staff here are exceptional and I would like to give a special mention to Angel, Shine and Rafael who are just some of the staff who made our stay special.

On the day we were leaving we had an 11 pm flight to London so they gave us an extended check out until 5 pm and we were able to still us the Club facilities up to leaving.

Yes the lifts are slow, as have been mentioned in previous reviews but this is a minute issue when compared with all the positives this hotel has to offer.

If you are planning a visit to this beautiful city stay at Pan Pacific Club level and I'm sure you won't be disappointed I can't wait for a return visit.

Room Tip: Pay the extra for Club Level it's well worth the extra Dollars.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mags010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 2 May 2014
Dear Mags010,

I am delighted that you have enjoyed your stay with us. Taking your positive and constructive reviews on board, we will continue to strive towards achieving excellence in service and facility. We too appreciate your commendations towards our associates and we thank you for acknowledging our efforts. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

Recently renovated, the Pan Pacific Marina Square was on our list of hotels to check out. If you look a little closely, you'll realize that it's quite a tech-oriented hotel (still not sure how we feel about the motion sensors in the rooms). Very comfortable, good service, and well-located adjacent to Marina Square.

We experienced a little hiccup on the night of our arrival, when we requested extra bottles of water that took over an hour to arrive. Thinking that the water was not coming, we had gone to sleep and ended up being woken up later by the housekeeper around 2am. Our only other negative comment was that the twin beds were a little on the small side, but overall the rest of the experience was positive.

Deciding between this and the Parkroyal on Pickering (part of the same Group) is always going to be a hard one!

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hotelfanatic65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 2 May 2014
Dear hotelfanaticHK,

It was our pleasure to have you and your friend as our guests and I am pleased that you have enjoyed the stay. We will be sure to take your feedback on board and improve our areas of shotfall. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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