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“enjoying anotherside of Singapore” 5 of 5 bubbles
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #14 of 308 Hotels in Singapore
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“enjoying anotherside of Singapore”
5 of 5 bubbles Reviewed 19 June 2014

It is my first time to for us to choose to stay outside of Orchard's area & it was a great experience that we had when we were staying in Pan Pacific Singapore (Marina Square) for 2 nights.

Services:
Smooth C/I & C/O without any major problem
Awesome bath amities by elements
Bedding nice & comfy not to forget to mention nice bed sheet also the pillows
Great variety of selection for breakfast

Location:
Near from the Bus & MRT station
Just a walk distance to esplanade, marina & suntec city

Room Tip: get a panoramic room to get a higher floor room with a good view or if you already booked a deluxe r...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donny Frisky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 20 June 2014
Dear Donny Frisky P,

We are glad that you enjoyed a memorable experience and that we met your expectations during your stay with us; our recently refurbished rooms, feature a contemporary design with high quality finishings and bath amenities provided by Elemis.

At Edge, we are committed in providing our guests with an extensive breakfast variety from the Pacific Rim via seven live kitchen theatres. Our hotel’s location at the heart of Marina Bay district offers our guests convenient access to the surrounding tourist attractions, four shopping malls and transport options to locations around Singapore.

Thank you for your kind review and we look forward to welcoming you back soon.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,420)
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Newcastle upon Tyne, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

Stayed for 7 nights had originally booked a panaramic room, room only but had upgraded to get the pacific club benefits. What a disappointment, the view we had was overlooking the back of the shopping mall and we had ropes hanging down as they were painting the hotel, not much good as husband likes taking photos, and it had a smell Went back to reception to complain and asked for another room, we were shown the harbour studio rooms and went for one of them, again when viewing the room were there again, so we given another room this time ,the view was of the marina bay, marina sands hotel. Well done to the young lady who really went out of her way to find us a room. I had my birthday out there, and being part of the Pacific club, on that day we had a champagne for breakfast, as well as a birthday cake,we made use of the afternoon tea and cocktail time. We also got all the soft drinks from the mini bar free, and free soft drinks and coffee in the pacific club when the cocktail hour was over, it was great also having the 2 pieces of laundry every day, did not go home with many dirty clothes. I only liked one of the coffees to go into the machine, so room service replaced the others with the one I liked, again good service. We had most of our breakfasts in the Edge, as it had the better selection, only once did we have to queue to get in, and that was a weekend,but they advised us that we could take breakfast downstairs. The swimming pool was nice, cold water when you needed it, at one time we even got apples. As for the lifts yes they were slow, but who cares you are on holiday. Will come back again and book the pacific club rooms again. Was again great hotel and great service, keep it up.

Room Tip: If you can afford it go for the Pacific club.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank streaky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 20 June 2014
Dear streaky2,

We would like to wish you a very happy belated birthday; we are glad that you enjoyed our recently refurbished Harbour Studios, showcasing a contemporary design with high quality finishings and in addition, the provision of a Nespresso machine in the room. During transformation, our Pacific Club was moved to the 38th floor, featuring 360⁰ views while allowing our guests to enjoy an indulgent champagne breakfast, afternoon tea and sunset cocktails with canapés.

At Edge, we are committed to providing our guests very extensive variety of Pacific Rim breakfast items via seven live food theatres. I am sorry that you had to wait, we are looking into better managing situations with a high volume of guests and hope to rectify this soon.

We are also delighted that you enjoyed the pool and the amenities as provided to you during your time there. Our lifts are specially designed as observation lifts allowing our guests to view either the city skyline or the hotel’s atrium, as such, the lifts are optimised to ensure the safety of our guests during travel. I have shared your feedback with our lift technicians to manage the lifts operations better.

Thank you for choosing us as your hotel of choice and we look forward to welcoming you back for another memorable stay with us.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new delhi
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Think this is great hotel to stay at Singapore. Very central, just located at Marina Bay. Extremely close to the Suntec Shopping Mall, 1 min from the metro station. We stayed in Harbor Studio room on 32nd flr. Impressive Glittering view of Harbour just made this a perfect hotel to spend my time quality time in the room.
Breakfast was fabulous & non ending. Dim sums were delicious.
Room service slightly lethargic & could be pepped up. But Staff is extremely polite which compensates for a little delay in room service.
Overall a perfect 5 star luxury hotel!!! Special thanks to Operational Manager Ms. Nargis who gave us extended check out time till 11:00 pm.
We will positively be coming back.....

Room Tip: Stay at higher floors. 25th & above.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank amitsawhney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 20 June 2014
Dear amitsawhney,

Thank you for making us your hotel of choice, we are delighted that you enjoyed our convenient location at the heart of Marina Bay allowing easy access to the surrounding tourist attractions, four shopping malls and various transport options to locations around Singapore. We are glad that you also enjoyed our refurbished Harbour Studio which features panoramic views of Marina Bay.

At Edge, we are committed to providing our guests an extensive variety of Pacific Rim cuisine via seven live food theatres and we are glad that you enjoyed both your dining experience. While we do strive to ensure that our In-Room Dining items are sent within 40 minutes of our guests’ requests, I am sorry that your expectations were not met with regard to timeliness of food delivery.

Thank you for your compliments to Nargis, I will definitely convey them to her. At Pan Pacific Singapore, we try our best to meet our guests’ preferences and needs; we are glad that we succeeded in creating a memorable experience for you.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

One of very good hotels in Singapore with nice superb lobby and efficient check in service. EDGE restaurant which is used as all day dining restaurant is a superb place to eat food with large spreads and superb taste, service here is superb too. The Staff under Mr. Suresh Rau looks after you and pampers you. Atrium which is their alfresco bar is a superb place to unwind after a long day work or tiring side seeing. Sitting space built like condos are amazing even hotel is geometrical in construction. General service is slightly slow, Lifts can cause you some irritation as so called panoramic tube lifts are slow and you may have to wait for lifts to come.

Room Tip: Harbour City rooms are best rooms here
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AmitLodha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 20 June 2014
Dear AmitLodha,

Thank you for choosing to stay with us and we are glad that you enjoyed your arrival experience. We transformed our hotel two years ago and our original design by John Portman was expanded to feature a 35 storey atrium design; this in turn allowed us to create Asia’s longest bar at 44 metres and providing an extensive range of premium wines, craft beers and Pacific-inspired cocktails.

At Edge, we provide our guests an extensive variety of Pacific Rim cuisine presented via the seven live food theatres. We are glad that you enjoyed your dining experience. I will definitely convey your compliments to Suresh and this will serve as encouragement as we strive to create memorable guest experiences.

Our observational lifts were designed to allow our guests to view either the city skyline or the hotel’s atrium and the speed has been optimised for our guests’ safety. We have noted that these lifts are responding slower than usual during peak periods and are working with the lift technicians on the programming to better manage the demands. We are very sorry that this did not meet your expectations during your stay.

Nevertheless, we are delighted that you enjoyed your overall experience and we look forward to welcoming you back soon.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We stayed at the Pan Pacific Singapore for the 1st part of our honeymoon for 6 nights at the beginning of April.
We were worried we wouldn't be able to check in as we arrived into Singapore around 9am, but we only had to wait 1 hour and the room was ready for us at no extra charge (5 hours before check in time) which was great as we really needed to sleep after the long journey.
The location of the hotel was perfect for what we needed, within 5 minutes walk to the marina bay, it had a shopping mall at the bottom of it with another one linked to it from across the road which was handy for restaurants. The sightseeing tour bus started from this shopping mall, which made it very easy to access and there was always a regular flow of taxis out the front of the hotel.
We were upgraded to one of the larger rooms on the 25th floor with views over the marina bay, we didn't have a balcony but the incredible view really made up for this. The 25th+ floors have a view above the other hotels in the area across the bay, if you can, i would try to get one of these rooms!
The room was like no other room that we have ever stayed in, the room and bed were enormous! You could roll over in the bed a few times before you would end up falling out!! It may also have been the long days on our feet, but the bed was very comfortable, to the point we struggled to get out of it in the morning. The room had a nespresso coffee machine in it which was really nice. But generally the room was amazing and honestly faultless!
On our arrival there was a knock on the door and to our surprise the hotel had sent a very fancy cake and card up to us as congratulations on our marriage, this was purely the hotel that had arranged this which we thought was really thoughtful.
We had breakfast 2 times at the hotel, the price is quite steep but when you see what is provided you will understand why. The freshness and choice of food and drink is fantastic and vast. We would recommend having breakfast despite the price, but make sure you fill yourself up to get your moneys worth.
We had the buffet dinner 1 evening in the hotel as well, the price was above average but the luxury selection of fresh fish and food which some could be cooked to order made this price more than acceptable (it was also discounted as we were staying at the hotel).
If you are stopping in Singapore for 1 or several nights I would highly recommend this hotel for anyone after a high quality stay, it is quite expensive but you do get an incredible quality of service and hotel that is hard to find for this price!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ankleadz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 20 June 2014
Dear Ankleadz,

We would like to congratulate you and your spouse and offer you our best wishes on your wedding; we are delighted that you enjoyed your celebratory cake along with the card that was arranged. At Pan Pacific Singapore, we always try to anticipate our guests’ needs and preferences wherever possible and we are glad that we were able to facilitate an early check-in for you at the beginning of your honeymoon.

Our location offers our guests convenient access to tourist attractions in the Marina Bay area, four shopping malls and transport route options to locations around Singapore.

At Edge, we are committed to providing our guests an extensive selection of Pacific Rim cuisine via our seven live food theatres and we are glad that you enjoyed your breakfast and dining experience at Edge. To offer more value to our hotel guests, we extend a 30% savings to hotel guests when dining at our hotel operated outlets including Keyaki, Poolside, Edge, Hai Tien Lo, Atrium and Pacific Marketplace.

Thank you for making us your hotel of choice and we hope to welcome you back again soon.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middleton, Massachusetts
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

My stay lived up to the hotels reputation. Very beautiful hotel, clean, beautiful modern room with exceptional views of the city. Great location, easy to get anywhere. Enclosed shopping mall connected to hotel for those rainy days. A definite return visit is in order!

Stayed December 2013, travelled solo
Helpful?
Thank USACorgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 18 June 2014
Dear DfwCorgi,

Thank you for making us your hotel of choice. Our original John Portman design was recently transformed to showcase a 35 storey atrium, during this time; our rooms were refurbished in a contemporary design with highlights of vibrant colour and high quality finishings. Our location at the heart of Marina Bay offers our guests convenient access to various tourist attractions around the area, four shopping malls and convenient transport route options to various locations around Singapore.

I am glad that we met your expectations while you were with us and we look forward to welcoming you back soon.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Stayed at this hotel for 1 night in June 2014. The hotel is in a great location - connected to a shopping centre and a MRT stop. The rooms are large, and well lit. The shower with four different shower heads is amazing.

The staff were very helpful. In particular the Concierge TJ deserves a mention as a standout staff member.

  • Stayed June 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kel2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eGCC, Manager at Pan Pacific Singapore, responded to this review, 18 June 2014
Dear kel2323,

I am glad that you enjoyed your stopover with us, our location offers convenient access to various tourist attractions in the area, four shopping malls and transport routes options to locations around Singapore. Our recently refurbished rooms feature contemporary designs with high quality finishings. We are glad that you enjoyed our newly installed Grohe shower sets featuring three different shower experiences; spa, rain shower and a cantilevered shower head.

Thank you for your kind words to the team, in particular the special highlight to TJ, we will take this as a source of encouragement as we strive to create memorable guest experiences and we look forward to having you with us again soon.

Best regards,
Isaac Ong
Guest Care Services Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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