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“Convenient Hotel for Shopping”

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Royal Plaza on Scotts
Ranked #45 of 306 Hotels in Singapore
Certificate of Excellence
San Marino, CA
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Convenient Hotel for Shopping”
Reviewed 16 June 2012

We booked this hotel because expedia and other agencies kept flashing and putting special price on the hotel list.This hotel is surrounded by shopping centers, across the street is a Far East Shopping Center where you will find different regional small restaurants. Close by is the Ion Center, where the ground floor has different foods. Easy access to the MTR and the tourist hop in and out bus (right in front of the Marriot), and lots and lots of shopping! Duty Free Shopping next door. The hotel provided us with a corner room on the fourth floor! Even if we booked the room a month before for 3 people, the front desk staff told us they blocked a room with King size bed with rollaway! Instead of providing us a room with 2 Queen size bed. So the three of us we so cramped in the room .Our window was facing a parking structure. The rollaway bed mattress were heavily stained and old. The shower tiles have stained grout, looks dirty and needs to be brushed thoroughly or changed. They said the Wifi is free but we never get to connect because it was very very slow and not working the 2 nights we stayed. The best part in the room was the Nespresso machine; The front desk staff were friendly, and special mention to the concierge who were available till late in the evening, they gave us a tip to reserve a taxi for the airport at 7:30 am because of the rush hour, so they had the cab waiting for us on the front door while others fought for taxis! The buffet restaurant Carousel has very good seafood. The host Carlton was very attentive to us and service is overall good.

Room Tip: Free wifi does not work, too slow!
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigerrose88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (786)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Manila, Philippines
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2012

As soon as you arrive, you know you booked the right hotel.
The lobby welcomes you with this great aroma of scented candles.
The check in fast fast and we were allowed to check in early.
The elevators were fast, hallways were clean, and the room was immaculate.
In all my years of value-for-money traveling, this was the only hotel that offered FREE mini bar and FREE Nespresso (make your own with the machine and choice of espresso, mild, and decaf).
We requested a king size bed and it was comfortable.
The room also offered free wifi and other small stuff that can help any traveller, e.g. a good size table for working, option to do your ironing in your room, etc. Not sure if all rooms had the same window from bedroom to bathroom - if you are not traveling as a couple, don't worry, there's a shade to cover the window. Love the rain shower head. The blow dryer was not fantastic but it will do. Overall, the room was FANTASTIC.
Another thing that is fantastic is the buffet breakfast. Great spread of pastries, cereals, fruits, etc. But the incredibly delicious dumplings is the main reason why you should get the breakfast. I already travelled in China, Macau, Hong Kong, and Singapore - take my word for it - the dumplings are YUMMY.
Location is also great! Near shopping and MRT station. Bus station is right in front of the hotel. If you are traveling with family or plan to go try your luck in a casino - the FREE resorts world bus stop is in front of Hyatt. Just cross the road to access this for-tourists-only benefit. Just show your passport to the driver.
When we checked out, a guy is already there by the elevator who will offer you to store your bags as you continue to enjoy the city. The check-out line was also well-organized and getting a cab was a breeze when you go outside the hotel.
This is THE BEST value hotel that I have ever stayed in. Book it and I'm sure you'll thank me. =)

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReeCO8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2012

I spent 4 nights here in November 2011. Wow what a place, the Christmas decorations were up and the staff were attentive and helpful. I traveled with my mother and we did lots of shopping on Thailand before be got to Singapore. Upon arrival we purchased some postage boxes to send some of our excess home. The staff arranged the postage and delivery of the boxes to the post shop. Nothing was an issue, we were in a club room with access to the lounge. It was an amazing experience, the staff are fantastic the food amazing. Well worth the price. Will stay here again in heart beat.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank batgirlnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 June 2012

Read all the reviews about being a lovely hotel with lots of friendly service. Arrived early asked for early check in and told will be possible at 9am, it's now coming on 10am and I've been awake 30 hours and I am still sitting in the lobby. The reviews said staff will find a quiet place for people while rooms are prepared. We are sitting on rock hard sofas in the middle of a noisy lobby.

Not happy and will not reccoment again

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Extremeaudiowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Royal Plaza on Scotts, responded to this review, 12 July 2012
Dear Extremeaudiowa

Thank you for taking the time to write this review. We can understand how tired you must have been feeling, after a long flight. That is why, we highly recommend to our guests to, pre-block a room, if the flight is coming early in the morning. We seek for your understanding here, as much as we want, our guests to have their rooms ready at the earliest possible time. We are constrained with the limited number of rooms available for check-in the morning, as the check-in time is at 2pm. I am sure that my colleague must have been dedicated, to have your room ready by 10am.

I hope that, with my response, you will be able to see another view point and the cause of the dissatisfaction during the arrival time. I believe, looking pass this incident, you had an enjoyable stay with Royal Plaza on Scotts.

Thank you.

Patrick Fiat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 June 2012

We booked and stayed 4 nights at Royal Plaza on Scotts in June 2012. We have booked through worldwideholidays.au several months ago, but due to airline delay, we arrived a day late. Thankfully, worldwideholidays.au was able to change our check-in date and still let us stay for 4 nights without any extra charge.

The hotel was clean and well-appointed, and they looked just like all the pictures posted on tripadvisor or the hotel's website. We were upgraded to a club room on the 13th floor, and I believe that included a bathtub and nicer (Loccitane) toiletries. Pool is deep enough for adults but would not recommend for little kids as the shallow end is about adult waist high, and there is no kiddy pool. Gym is small but adequate. Room was surprisingly quiet and there was no road noise or any noise from the neighboring rooms.

We did pick up a complimentary parking coupon when a relative came to visit us at the hotel.

Nespresso machine also included 6 coffee pods that we totally enjoyed everyday, as well as all the included drinks (2 bottled water, 1 orange juice, 1 coke, 1 light coke, 2 tiger beers) and a small pack of oreos that were replenished daily.

Front desk staff were always polite. Location is unbeatable, and since we did not include breakfast with our room reservation, we explored the nearby area for food, such as the food court and 7-11 convenience store across the street or McDonald's Cafe next door.

We highly recommend this hotel and would likely stay here again when we visit Singapore next time.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SammieAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seminyak, Indonesia
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 June 2012

This hotel has a great position in Orchard road near the mall Galleria . There is an amazing little swim pool and a gym . Very modern and actual design for the more than 500 rooms . Wi Fi intrnet connection free and internet cable available with the fix connection. You can also find Nescafé and a good quality of Japanese tea in your room. The little negative point is in the Gym part: this area has too much machines and there isn't ac or ventilation and the windows and the doors are always fixed or closed. So is impossible to breath while you run and it is always too hot.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saverioca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Plaza on Scotts

Property: Royal Plaza on Scotts
Address: 25 Scotts Rd, Singapore 228220, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Singapore
#22 Family Hotel in Singapore
#29 Business Hotel in Singapore
#45 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Royal Plaza on Scotts 4.5*
Number of rooms: 511
Official Description (provided by the hotel):
Royal Plaza on Scotts is a deluxe Singapore hotel offering free WIFI and high-speed wired Internet to cater to your business needs. The rooms are also equipped with free Nespresso gourmet coffee, minibars that are replenished daily and free local calls. Delight yourself with meals at award-wining buffet restaurant, Carousel or try out our delicious Artisan cupcakes by Gourmet Carousel. Enjoy exclusive access to 24 hour facilities such as the Internet Lounge and the gym. Our excellent location in Orchard Road means that we are steps away from iconic shopping malls such as ION Orchard, Paragon and Takashimaya and a 10-minutes' drive to the main business and financial institutions like Marina Bay, Shenton Way and Suntec towers. Upcoming events in Singapore: Food & Hotel Asia 2016, Great Singapore Sale and CommunicAsia 2016 ... more   less 
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Also Known As:
Royal Plaza On Scotts Hotel Singapore
Royal Plaza On Scotts Singapore

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