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Reviews (4,696)
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All reviewsfree mini barcarousel restaurantorchard roadthe royal club loungenespresso machinepremiere roomfar east plazaion orchardreplenished dailyfree wifishopping districtnon smokingexcellent locationbuffet breakfasthalal foodcorner roomcentral location
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Reviewed 13 July 2014

I stayed in this hotel in the second week of July 2014 for 5 nights and the stay has been excellent. Reached hotel by taxi from Changi by spending about S$21 or so. I checked into the hotel early in the morning and could get an early check-in into one of their rooms in the executive floor.

Room is comparatively smaller than some of the other hotels like Swissotel Stamford or Pan Pacific where I stayed in my earlier visits. But very comfortable with all the required accessories. I liked the bed and the pillows very well.

The table size in the room is quite big and curved . If one is on a business visit and working in the room, the table would be nice.

I liked the coffee machine most. Its different type of contraption which I did not any of other hotels I stayed. The Coffee is very tasty.

The bath has a nice cubicle for shower and nice platform to sit and take bath. The large shower head and handshower too are very well working. There is a bathtub too separately. Bathroom is functionally well organized with necessary

Had breakfast and lunch in their resturant Carousel . The buffet breakfast and lunch has a very good spread catering to both eastern and western tastes . Good spread of Indian dishes too.

The hotel has a small pool of 25 mtrs may be and gym on the fifth floor.

I did not find any bar in the hotel that is one minus if you want to entertain your guest in their restaurants. The lounge area appears to goods but not very impressive. Of course if you are in an executive floor , one can use the executive lounge for that purpose.

Very close to Orchard and also MRT. Pretty good to walk around Orchard area and do some shopping if one likes. The area looks excellent.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank EasternTraveller_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear EasternTraveller_13,

Thank you for taking the time to leave us such a detailed and lovely review!

It was our pleasure having you with us and I am happy to hear that you had a smooth early check-in after your flight and found your room satisfactory. Our in-room facilities like the complimentary minibar and Wi-Fi were included to facilitate a more hassle-free experience for our guests and I am glad you found them accommodating.

Many of our Business travellers have also complimented the table size in our room – however, should you need a breather away from work, our Club Lounge is just a stone’s throw away where you can enjoy a drink. Alternatively, as you are aware, the Nespresso coffee in our rooms are also tasty. Nothing like a hot cup of coffee to start your morning in the bustling city!

I am delighted to hear that you enjoyed dining at our award-winning buffet restaurant Carousel. I am pleased to share that it is thanks to the support of our diners and guests that we have won SPH’s AsiaOne People’s Choice Awards for best buffet restaurant once more this year, for the fifth consecutive year. I hope you get a chance to try our dinner spread on your next stay – that is always a hot favourite with our diners.

We are pleased to share that we are looking into new dining ventures for our guests where they will be able to enjoy a snack or quick drink. However, many of our guests enjoy our club lounge as it is conducive for a quiet chat. We hope you were able to enjoy it as well!

I do hope to get the chance to host you again should you return to Singapore on business soon. Do come back to enjoy shopping on the iconic Orchard shopping belt once again – we would love to take care of you!

Kind Regards,

Patrick Fiat
General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

For us this was a first time stay, a stopover of 36 hours. We booked a Club Room and requested an early check-in and were delighted to be welcomed to the Club around 7.30am on our arrival for checkin and given a room immediately, also welcomed to breakfast. When we arrived at our room we found that we had been upgraded to a suite. We did not eat in the main dining room, but thoroughly enjoyed our breakfast at the Club, the staff were very welcoming and helpful, and also enjoyed the drinks and hors d'oevres in the evening at the Club, we found it was very sociable. Definitely would stop-over again at this hotel. Paying an extra $150 Singapore was well worth it for a late checkout as our flight did not go until 1.45am and we were able to keep our room until 6pm and then visited the Club until 8.30pm. This worked very well for us.

The staff were very pleasant and kind and did all they could to make our stay a pleasant one.

Room Tip: Go for Club room if possible.
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NewZealandSascha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear NewZealandSascha,

Greetings from Royal Plaza on Scotts!

Welcome to Royal Plaza on your first stay! It was our pleasure to have you with us at the Royal Club. I am delighted to hear that you enjoyed your room and breakfast at the Club Lounge. Thank you for the kind compliments for our Club Lounge staff – I would be happy to pass your kind commendations on to the team as a motivational tool.

We constantly strive to bring service excellence to our guests, so it is very heart-warming to hear that you were pleased with our service.

We hope that we will get the chance to host you again on your next visit or stopover in Singapore.

Kind Regards,

Patrick Fiat
General Manager

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Reviewed 12 July 2014

Very close to Orchard and MRT. Services are great: fast check-in and out, fast free wi-fi, and free minibar!! (I didn't expect this!), and a coffee machine with free coffee/creamer every day! Didn't have to wait to have hot water for the shower. I stayed with a family of two small kids in a superior room, and we all enjoyed our staying. I would come back to this hotel again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank DeenyDesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear DeenyDesen,

Thank you for your kind feedback.

I am pleased to hear that you had a smooth and rewarding experience with our hotel. Our complimentary high speed Wi-Fi also allows connection for multiple devices, for your convenience in future! I am glad that you enjoyed our in-room facilities – we aim to be the home away from home for our guests and would love to have you back again.

Kind Regards,

Patrick Fiat
General Manager

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Reviewed 12 July 2014

Everything about this hotel is first class. From the friendly and helpful staff, the cleanliness and comfort of the rooms, the perfect location, the spectacular buffet breakfast, the free mini bar in the room, the free wifi. Could not find fault.

Room Tip: Book a room on the Royal Club floors. You will enjoy the Club Lounge which offers free breakfast, free tea or coffee all day and cocktails in the afternoon.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Posaidon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear Posaidon,

Greetings from Royal Plaza on Scotts!

Thank you for leaving us such a sweet review.

It was our pleasure taking care of you and I would be happy to pass on your compliments for our friendly service team and diligent housekeepers to them. Do hurry back to stay with us soon should you find yourself in Singapore again.

Kind Regards,

Patrick Fiat
General Manager 

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Reviewed 11 July 2014

The customer service is really good, with the reception staff led us to the elevator and greeted us whenever we walked past the lobby. The concierge staff spent time explaining to us on the facilities of the room when he sent our luggage to our room. Not to forget about the complimentary mini bar, Nespresso machine for a cup of nice coffee and free wifi ^^ In conclusion, money well spent on the hotel!

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Yuannie111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear Yuannie111,

Thank you for your kind feedback. I am delighted to hear that you had a rewarding experience with us and found our service staff hospitable and friendly. Our in-room facilities such as complimentary minibar, WIFI and in-room Nespresso coffee were included to bring more convenience to your stay and I am glad that you found it so.

We’d love to have you back with us again soon!

Kind Regards,

Patrick Fiat
General Manager

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