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Reviews (4,701)
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All reviewsfree mini barcarousel restaurantorchard roadthe royal club loungenespresso machinepremiere roomfar east plazaion orchardreplenished dailyfree wifishopping districtnon smokingexcellent locationbuffet breakfasthalal foodcorner roomcentral location
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Reviewed 15 July 2014

We have just returned from a week's stay at the Royal Plaza on Scott's. We were there partly for business - my husband was working, and partly for pleasure. We found the hotel to be ideally situated, within walking distance to many shopping areas and eateries. The room was comfortable, as was the bed. No view from the room, which was disappointing,however, it is the location that is the drawcard here. The breakfasts were absolutely amazing - not to be missed. Full array of fresh omelettes, fruit,pastries,cooked dishes and more. The staff were friendly and helpful at all times. Special mention to Ibrahim, at the travel desk. After a day, most knew us by name and greeted us this way, which i love. The shower was beautiful, and the tv worked well, with lots of channels to choose from. I would have liked a little more choice in the tours offered, as i was on holiday, however, this is a comment, not a criticism. All in all, we enjoyed our week there and would stay again. Thanks to all concerned.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank KateStorey_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 4 August 2014

Dear KateStorey_13

Greetings from Royal Plaza on Scotts! Thanks for taking the time to leave us a great review. I’m delighted to hear you and your husband enjoyed your week’s stay with us.

I appreciate your generous compliments for our staff, especially for Ibrahim. Your kind words for the service we provide are very encouraging.

I’m glad that our ideal location was convenient for you to walk to the many shopping malls and dining options nearby. We have taken note on your comment regarding the tours offered, and would be happy to look into it. Thank you for bringing this to our attention.

Once again, thank you for staying with us. We are excited to have you back with us again soon!

Kindest Regards
Patrick Fiat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

My girlfriend and I spent 5 days in Singapore and this was a great place to stay. All the staff were super polite and helpful at every time of the day.
The superior room wasn't overly fancy, but very neat and just what you need when you need some comfort but spend most of your time out exploring. The bathroom is small but very well decorated. Really not an issue. The rain shower is amazing. And the bed was really comfy. Free minibar, great sized flatscreen tv and a big wardrobe if needed. Plus free WiFi that was not slow at all.

It's perfectly located near loads of shops and shopping centres, food outlets and the train system is just on the corner of the street. We saved ourselves money by eating out rather than at the restaurant inside the hotel. There's a Starbucks just 20m up the road before the train system. Just over the road from there is The Coffee Bean - a great place to eat for every time of the day.

Would highly recommend Royal Plaza on Scotts and would definitely go back :)

Room Tip: Right next to the elevator isn't noisy.
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 4 August 2014

Dear Daniel S

Greetings from Royal Plaza on Scotts! I am delighted to hear that you and your girlfriend had a great stay with us during your recent trip to Singapore. Thank you for your generous compliments for our helpful and polite staff! I’m glad to hear their hospitality made a great impression on you.

I am happy to learn you enjoyed the amenities in your room – the rain shower is indeed an amazing way to relax and unwind after a busy day! I’m glad you enjoyed the free Wi-Fi and you were satisfied with the speed.

Our guests really love our convenient location as there are plenty of shopping malls and food options nearby. I’m pleased that it served you well too. Once again, thank you for your recommendation. We look forward to having you with us again!

Kindest Regards
Patrick Fiat
General Manager

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Reviewed 15 July 2014

We stayed at this hotel mostly for its location. Located on the corner of Scotts Road and Orchard Road, it is perfect for any tourist to Singapore. Centrally located to all main attractions.

The no smoking policy leaves the hotel with a clean atmosphere.

The rooms were clean and well kept. The rain-shower was huge! and a very nice addition to the bathroom.

The pool area, while not overly huge, was set up nicely with trees and banana lounges scattered along the outside of the pool. The pool is not heated and at times was quite cold.

A very modern hotel with all necessary features. A very pleasant stay.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Megan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 4 August 2014

Dear Megan G

Thank you for taking the time to leave a lovely review for us. It was our pleasure to have you with us and I am delighted to hear that you enjoyed our convenient location.

Many of our guests love to have a relaxing swim by the pool after a day of shopping and sight-seeing. I am delighted to hear you enjoyed relaxing by the pool as well! Our no-smoking policy is very popular with guests – it maintains a healthy and clean environment for our guests, and I’m glad you enjoyed it as well.

We would love to have you back again soon!

Kindest Regards
Patrick Fiat
General Manager

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Reviewed 15 July 2014

I have lost count of the visits that I have paid to the Royal Plaza. While the trips are always for business, I always feel a certain holiday spirit during my visits. This is primarily because of the staff - unusually for most Asian hotels, many are long-serving, loyal and genuinely nice people. the hotel's relatively small size, at only fifteen floors, adds to the 'homely' feeling.

The hotel has recently completed an attractive redesign of the front entrance area and has just added a terrace and Japanese restaurant. Some of the wonderful club staff have recently left (for family reasons). In my last visit in early July, I was apprehensive that the atmosphere and service level may have changed somewhat. However, the changes have been seamless, under the leadership of its long-serving General Manager. The Royal Plaza is still the Singapore 'home from home' that I have enjoyed for several years.

Room Tip: Rooms facing away from Orchard Road have a long view over the city.
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank TACustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 4 August 2014

Dear TACustomer

Thank you for taking the time to leave us a review. I am heartened by your thoughtful review, and it is wonderful to receive heartfelt compliments from a long time guest like you, who has returned to stay with us again and again.

It is delightful to hear that our staff’s genuine hospitality creates a homely, holiday spirit for you even on your business trips. I truly appreciate your generous compliments. Thank you for your generous compliments.

We look forward to having you with us at your Singapore “home from home” very soon.

Kindest Regards
Patrick Fiat
General Manager

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Reviewed 14 July 2014 via mobile

We stayed at the royal plaza on scotts in the first week on July for 3 nights. We stayed on one of the executive floors of the hotel.

The room were perfect for the occasion. They were spotless and the beds were very comfortable. The shower was nice, could be a bit more powerful.

The executive lounge on the top floor was good, however there are better ones for example the one in the Shangri la, the food was very nice and the staff were very friendly. We didn't eat breakfast in there as there was a large selection in the buffet breakfast, which was very enjoyable.

The location of the hotel was ideal, very central, you walk out right onto Orchard road. It is close to the Orchad MRT station.

Stayed: July 2014, travelled with family
1  Thank tommax24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 17 July 2014

Dear tommax24,

Thank you for your kind review! It was lovely having you with us on the Club floor.
We appreciate your compliments for our hardworking housekeeping team, as they are constantly striving to ensure our guests are as comfortable as possible. We have taken note on your inputs for our shower facilities, and would be happy to look into it.

Thank you also for your honest feedback regarding our club lounge. We are constantly looking at ways to improve our service and experience for our guests, and would love to be able to wow you on your next stay. On the other hand, I am delighted that you enjoyed your buffet breakfast at Carousel. Do try the dinner spread on your next visit should you find yourself in Singapore again.

Many of our guests do enjoy our location on the iconic Orchard shopping belt! It makes for easy shopping and access to Singapore’s places of interest. We hope to welcome you back to the hotel soon!

Kind Regards,

Patrick Fiat
General Manager

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