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“Better service than Marina Bay Sands Hotel”

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Royal Plaza on Scotts
Ranked #46 of 312 Hotels in Singapore
Certificate of Excellence
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Better service than Marina Bay Sands Hotel”
Reviewed 13 August 2014

So unbelievably happy with this hotel. Our flight to Singapore was changed to an earlier flight and the Royal Plaza's staff welcomed us very early and allowed my partner and myself to sit in the Royal club lounge with a free breakfast (that wasn't included in our 4 night stay). The staff made us feel comfortable until they had a room ready for us at 9.30am which was around 4.5 hours before check-in. The hotel hasn't got the 'wow' factor in its appearance, but the rooms were very comfortable and clean and to top it off the mini bar was free! Because we booked a room within the Royal Club rooms, we had access to the Royal Club Lounge throughout the stay which had complimentary afternoon tea snacks and cocktails, and better yet, offered free breakfast (which was delightful if you couldn't be bothered dealing with the busy carousel restaurant in the morning). It should be noted that the Carousel buffet is one to definitely experience, just make sure you book.
The staff knew our faces well, always greeted us and were very helpful.
Also, you cannot fault the location of this hotel. It is right off orchard road (lots and lots of shopping), and most tourist buses drop you out the front of the hotel or on the other side of the road.
It just has to be said that we stayed at Marina Bay Sands 2 nights after staying here, and honestly, we were just another number there. The hospitality experienced at the Royal Plaza on Scotts was just amazing in comparison.

Room Tip: Pay a little extra to get the Royal Club rooms as you will have access to its lounge with compliment...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Elana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this review, 19 August 2014
Dear Elana C

It has been our pleasure hosting you during your recent stay for 4 nights and I am delighted to hear that you are unbelievably happy with the experience.

Thank you for your generous compliments for our service and rooms. I am delighted to hear that our service teams made you feel comfortable and welcomed, and you enjoyed our rooms and amenities.

Thank you for your mention of Carousel. Indeed, the buffet is definitely one to experience –reservations are strongly recommended!

Our convenient location has served many of our guests well – you can always leave your shopping in the hotel before heading back out in to the vicinity to continue sightseeing. I hope you enjoyed the shopping options around our hotel as well and traveled conveniently to your various destinations.

I really appreciate your kind words about us and your experiences here. Your gracious words have been passed on to the team and I have no doubt that you have inspired us to continue doing the best to create great experiences for all our guests.

It has been lovely having you with us and we are looking forward to taking care of you once more.

Kind Regards,

Patrick Fiat
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (800)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Norwegian first
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English first
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

From a very late checkin( after midnight) until post checkout we experienced friendly, professional, attentive, kind service. It seems everything is a pleasure for them to do for you and they go out of their ways to be helpful. We stayed in the Club rooms which were spacious, very comfortable and understated.
The breakfast had plenty of choice. Afternoon tea and cocktail hour were great. Our airport pickup was not until 6.30 pm, hours after our late checkout, but we were made feel still welcome and made comfortable.

Room Tip: If you can, stay in the club section
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this review, 19 August 2014
Dear Wendy G,

Greetings from Royal Plaza on Scotts!

I am delighted to hear that you found our service teams friendly, professional, attentive and kind! Thank you for your generous compliments for our service teams, and I am glad everyone went out of their way to make you feel welcomed and comfortable.

It is lovely to hear that that you enjoyed the room and its facilities. I’m also glad to learn that you enjoyed the food selection at the Royal Club lounge.

Thank you for staying with us. We are looking forward to your return to the hotel!

Kind Regards,

Patrick Fiat
General Manager
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Melbourne, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2014

Really can't fault this hotel, location is excellent, that was the main reason we booked it however everything else was great too. Rooms are good, clean with great showers & comfy beds (slept really well) & nice to have the free mini bar.
We were on the 13th floor so had access to the Royal Club Lounge which gave us the option of having breakfast there plus complimentary afternoon tea & cocktails which we enjoyed.
Staff were friendly & helpful.
Wish we had have visited the Carousel restaurant as it has excellent reviews but didn't have time this visit, next time.....

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jill1056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this review, 19 August 2014
Dear Jill1056,

Thank you for your glowing review!

I am delighted to hear that you found our location excellent and that you loved the experience with our hotel, both with our staff and with our rooms. It is also lovely to hear that you found our beds comfortable and enjoyed our in-room amenities like our complimentary minibar.

I do hope you get a chance to try the dinner spread at Carousel on your next stay with us, and I would recommend you to make reservations to avoid disappointment.

Thank you once again for staying with us and we hope to see you again soon!

Kind Regards,

Patrick Fiat
General Manager
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 August 2014 via mobile

We stayed here as a stop over to and from Europe.
We had ordered a bed for our son but it was not in the room when we checked in.
We rang the front desk and told them this and we were told that the bed will be on its way.
2 1/2 hours later the bed still hadn't arrived and with our son wanting to go to sleep another call was put in to front desk explaining this and 30mins later it was brought up.
3 hours to wait is not good enough!!
The bar fridge in the room also didn't work but we were told that it was ok..... You ever tried drinking warm Coke??
We seriously considered not returning on our return stop over from Europe.
We submitted the questionnaire on checking out and to their credit, they refunded the charge for our sons bed.
On returning from our long flight from Europe, what a vast improvement.
The bed for our son was in the room and the items in the fridge were icy cold.
The buffet breakfast was one of the best I've had in a hotel.
Great effort by the Royal Plaza to lift their service for us.
Will definitely return on our next visit.

Stayed August 2014, travelled with family
Helpful?
2 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, 13 August 2014
Dear Jason M,

Thank you for your kind feedback.

I regret to learn that your first stay with us was not a very pleasant one and would like to take this opportunity to thank you for giving us a second chance. Our service standards during your first stop over were unacceptable and not in-keeping with our hotel standards at all. Please be assured that the shortfall you experienced was a one-time occurrence and we are striving to attain service consistency throughout the hotel.

I am delighted to learn that you have seen improvement in our service, especially after a long flight from Europe. I hope our rooms were comfortable and allowed you to be well-rested and recharged the next morning. We would love to have you back with us again – putting in effort for our guests are the main contributing factors towards consistent service excellence and we are pleased that you are on the same page as us.

Do return to stay with us soon!

Kind Regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
107 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 August 2014

Stayed once again a RS, first we selected this hotel for the location and the good rates with good services.
The buffet was very good, with lot of sea food, oysters. ..
Upon arrival we were upgraded but our room had no view, were facing a building wall. So far very good hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank gilwhoever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, 13 August 2014
Dear gilwhoever,

Thank you for your kind feedback.

It was lovely to have you back with us again at Royal Plaza on Scotts. I am glad to hear that you found value in our service, rates as well as opportune location. Our Culinary team will be delighted to learn of your kind compliments for our buffet spread.

Thank you for choosing to stay with us and we look forward to your return visit soon!

Kind Regards,

Patrick Fiat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2014

Fantastic location for shopping right opposite ION Mall. Very clean, modern and excellent facilities at the hotel. The staff catered for all our needs. We ate at Carousel - excellent buffet dinner comprising Seafood, Asian and Italian cuisine absolutely fantastic. On our last night we ate at the Asian Tapas Restaurant. Both restaurants at Royal Plaza on Scotts had the best food and from my experience I would say even better than some of the restaurants at Marina Bay Sands and of course even cheaper! Would recommend staying at Royal Plaza on Scotts on your way to Europe on returning from your Europe holiday it is a great hotel!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Josephine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, 13 August 2014
Dear pinaSydney,

Greetings from Royal Plaza on Scotts!

Thank you for leaving us such a lovely review. I am delighted to hear that you found our location fantastic and hope that you managed to get a fair bit of shopping done in Orchard Road.

I am also glad that you enjoyed our culinary delights at both Carousel and A.T.O.S – both menus were actually developed by our Royal Plaza Award-winning Culinary Team, who will be extremely pleased to hear your kind comments about the food.

Thank you so much for your vote of confidence – we look forward to having you back at Royal Plaza soon.

Kind Regards,

Patrick Fiat
General Manager
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Grenoble, France
Level Contributor
97 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 11 August 2014

Located in Orchard district close to both magnificent shops and the subway, this hotel is what you need in Singapore.
Quiet and large enough room, with a comfortable bathroom (with both shower and tub so you can wash yourself together), free nespresso coffee and free minibar (beer, coke and diet coke, orange juice and water).
The breakfast is spectacular : buffet with a huge choice of asian and western food, all very tasteful.
Internet is available in the rooms and the lobby and quite fast.
When you check out, you may let your luggage all day, use the internet lounge (with free nespresso) and also take a shower and change your clothes in an hospitality space before leaving for the airport.
The staff is very friendly and helpful so you can ask them anything.
All for 130 Euros breakfast included for two people.
May the french hotel owners take example...

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank campGrenoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rpcrm, General Manager at Royal Plaza on Scotts, responded to this review, 13 August 2014
Dear campGrenoble,

Greetings from Royal Plaza on Scotts!

Thank you for your kind feedback. I am glad to hear that you enjoyed staying with us and found our hotel value for money as well as convenient.

It is lovely to hear that you found our rooms comfortable and enjoyed our in-room amenities like our complimentary minibar and Nespresso coffee. After all, what better to start your morning than with a fresh cup of coffee?

Our chefs will also be delighted that you enjoyed our breakfast spread and found it tasteful. Should you find yourself in Singapore again, we do hope you will stay with us and try the dinner spread as it is much more impressive.

Indeed, our hospitality lounge is to ensure that guests are comfortable even in the event of a late flight. I hope you found it to be convenient and that you managed to reach the airport in time.

On behalf of the entire service team at Royal Plaza on Scotts, we would like to thank you for staying with us – our staff cannot wait to take care of you again.

Kind Regards,

Patrick Fiat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Plaza on Scotts

Property: Royal Plaza on Scotts
Address: 25 Scotts Rd, Singapore 228220, Singapore
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Singapore
#22 Family Hotel in Singapore
#29 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Royal Plaza on Scotts 4.5*
Number of rooms: 511
Official Description (provided by the hotel):
Royal Plaza on Scotts is a deluxe Singapore hotel offering free WIFI and high-speed wired Internet to cater to your business needs. The rooms are also equipped with free Nespresso gourmet coffee, minibars that are replenished daily and free local calls. Delight yourself with meals at award-wining buffet restaurant, Carousel or try out our delicious Artisan cupcakes by Gourmet Carousel. Enjoy exclusive access to 24 hour facilities such as the Internet Lounge and the gym. Our excellent location in Orchard Road means that we are steps away from iconic shopping malls such as ION Orchard, Paragon and Takashimaya and a 10-minutes' drive to the main business and financial institutions like Marina Bay, Shenton Way and Suntec towers. Upcoming events in Singapore: Food & Hotel Asia 2016, Great Singapore Sale and CommunicAsia 2016 ... more   less 
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Also Known As:
Royal Plaza On Scotts Hotel Singapore
Royal Plaza On Scotts Singapore

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