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Reviews (4,695)
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Show reviews that mention
All reviewsfree mini barcarousel restaurantorchard roadthe royal club loungenespresso machinepremiere roomfar east plazaion orchardreplenished dailyfree wifishopping districtnon smokingexcellent locationhalal foodbuffet breakfastcorner roomcentral location
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Reviewed 16 October 2017

Summary - good service levels, great restaurant and modern well appointed rooms.

Location:
+ On Scott's Road walking distance to Orchard road
+ 7 Eleven across the road as well as ATM
+ Bus transit in front of hotel, MRT signs indicate 300 meters away
+ This part of Scott's Road has some more bargain focused shopping centers nearby but your also minutes from very high end shopping
- No real scenic areas immediately around - if your here, its for the shopping and orchard road location

Room: Stayed in a premiere room (Level 11)
+ Large bathroom with a nice shower. Once you figure out the unusual water tap you can enjoy a strong rain shower head
+ Separate bathtub
+ Desk is large and comfortable for working in the hotel
+ WiFi was reliable and fast
+ Found the beds quite comfortable
- Downside: TV lacks viewing options, no dedicated movie or kids channels.
- No view from my room, most rooms likely see a neighboring wall

Dining
+ Carousel is an award winning buffet and you can see why.
+ Good breakfast options as well as a very good dinner.
+ Service levels from staff was good
+ Huge variety: Carvery, Cold Seafood, Salad, Indian, Japanese, Asian - Its all here!
+ Ice cream station is a dream for kids (lots of flavors and toppings)
- I am used to this class of hotel making coffee when arriving for breakfast, instead need to self serve a number of machines that are available
- Price is a little high, probably due to the cold seafood offerings (like mini-lobster). If you don't enjoy cold seafood its probably a little overpriced. Should offer soft-drink in the price

Hotel & Service
+ Nice big entry foyer
+ Fast efficient check-in and out
+ Helpful doormen, was impressed with their service levels especially when chasing up taxis off the street
+ One porter scanned me in the lift when I had a handful of bags. Great service!
+ Lifts seem very prompt
- Immediate outside the hotel is probably a bit bland. Could use some improvement to decor and look

  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank SBPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

the hotel is near the shops i love the seafood breakfast at the carousel the food is great the staff are accomodating and friendly especially the bell boys who love the philippine dried mangoes
i have been here 3 times and will definitely come back soon

Room Tip: nice breakfast i love the stair display and the piano
  • Stayed: January 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank tadbengco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

2 Adults and 1 Child, we booked a corner suite with the sofabed. The sofabed turned out to be a little trundler bed which fitted the 12 year old but I don't think it would have suited a teen and up.

This hotel was very close to the MRT station (Orchard) and the big ION Orchard shopping centre.

We stayed here for 3 nights while on our way home from the Maldives.

Great free Wifi and a complimentary mini bar with juice, soft drinks and water. There is an Nespresso machine to use as well.

Nice and clean bedroom and bathroom. Big king size bed.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SmithFamily62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

Travelling on a family holiday with 2A and 3C. (Frequent overseas travellers) Had to get 2 x rooms (not interconnecting) made it a bit difficult to manage but ok. Shame they don't have Family Rooms. Rooms are recently renovated. Fantastic rooms to the wonderful Singapore Standard. Check in and Out was as easy as it gets. Having kids, its a shame the pool is nothing to write about..small, in the middle of all the buildings..no view etc. but at least it is was refreshing and spotless. Would we stay there again as frequent travellers to Singa's..absolutely in a heartbeat. Travelling with kids aint cheap and neither is this..but comparable to other hotels in the Garden City. FYI the buffet restaurant is one of the best we have used..well done. Keep up the great work guys.

Room Tip: Can't really answer as was not important for an overnight stop
  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 18 October 2017

Dear Craig W,

Thank you for taking the time to review your stay at Royal Plaza on Scotts.

I’m glad to know that you have enjoyed your stay with us and the food served in Carousel, and we thank you for your feedback in regard to the pool.

We provide a variety of rooms in the hotel and our customer service representative would be delighted to talk you through the various room options we can offer to you should you decide to return to Royal Plaza on Scotts in the future, and we have taken your feedback about the pool on board for future improvements.

Thank you once again for choosing Royal Plaza on Scotts. Please let us know before you return, and we will be sure to prepare for another wonderful stay for you!


Kind Regards,
Patrick Fiat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

Pros:
- check in and check out process very good
- clean
- good sized room
- nice bathroom
- good location
- very nice lobby
- wifi connection very good
- had a halal breakfast
- great coffee machines
- complimentary mini bar replenished daily


Cons:
- dated furniture and carpet
- has a weird smell especially in lobby
- club lounge closes at 21:30 which is strange

Great location, place has a good feel about it, rooms just need updating.

Stayed: October 2017, travelled as a couple
2  Thank Shahindin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPlazaSG, General Manager at Royal Plaza on Scotts, responded to this reviewResponded 18 October 2017

Dear Shahindin,

Thank you for taking the time to share your feedback of Royal Plaza on Scotts.

I’m pleased to know that you’ve enjoyed the convenience of our location, the services and amenities provided and the breakfast served in Carousel, and we certainly will take your feedback on board for future improvements.

Thank you for your gift of feedback and I hope to have the opportunity to welcome you back to Royal Plaza on Scotts.


Kind Regards,
Patrick Fiat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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