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“Review of the overall service at the Amara Singapore.”

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Amara Singapore Hotel
Ranked #75 of 308 Hotels in Singapore
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Review of the overall service at the Amara Singapore.”
Reviewed 8 July 2014

My wife and I have stayed in a lot of hotels around the world, but the welcome we received when we went to the lounge each day, breakfast and dinner, was almost too good to be true, we were welcomed on the first evening with how pleased they were to see us, and nothing was too much trouble for them, we thought that this was just a first night special, but it kept on each time we entered the lounge. The lounge manager, Hamid, was just too good to be true, he even rang our room one morning when we hadn't shown for breakfast by 9am, this is how caring they are, also his staff, deputy manager Amin and the waitresses Jacqueline and Grace were so caring.
We could not give the service at this hotel a higher mark for service and care.

Room Tip: We had a room on the front of the hotel, the view was not the best, but the room was of a good size...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank jemma268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 9 July 2014
Good Day,

Greetings from Amara Singapore!

Thank you for choosing us as your preferred accommodation!

We are pleased to learn that Hamid, our Club Floor Manager was able to extend a memorable Amara experience to you. Our service team, Grace, Amin, Jaq are also encouraged by your compliments.

Please be assured that we will continue to strive to provide our esteemed guests with the best hospitality experience.

We look forward to creating more memorable experiences for you at Amara Singapore.
Please do visit us soon!

Best Regards,
The Management Team, Amara Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore
Level Contributor
81 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 July 2014

This is my second visit to the Amara, and was just as good as the first. There is something about this hotel that I just love, and I can't really explain what it is, over and above other hotels in Singapore.

The rooms are large, and beautifully laid out. The pool is just gorgeous and the buffet breakfast is easily the best I've had in Singapore, at a business hotel.

Location is right next door to 100 AM and extremely convenient for anything in Tanjong Pagar.

We had drinks in the lounge one night, with a colleague and the singer was really good. During happy hour, it was one-for-one, which made the drinks very reasonably priced (for Singapore, anyway).

Only one issue, which surprised me quite a bit -When we checked in and went up to the room, we walked in and someone was already in there! On the upside, at least they were dressed!

Having said that, problem was resolved very quickly, but it's not something I'd expect to see happen in a hotel like this.

Still, it was a one-off, and we really enjoyed the rest of our stay. Check in/checkout was quick, rate was reasonable, location was great and the staff were always good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kylie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 9 July 2014
Good Day,

Greetings from Amara Singapore!

Thank you for your kind review on Tripadvisor.
We are indeed grateful.

We are also glad that you have thoroughly enjoyed yourselves at our humble property and we look forward to creating more memorable experiences for you.

At the same time, we would like to assure you that we take your feedback seriously and that the service hiccup you faced during check-in to your room was an isolated incident.

We hope to garner your understanding on the matter and we look forward to welcoming you back to Amara Singapore soon.

Thank you and have a pleasant day!

Warmest Regards,
The Management Team, Amara Singapore
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Sydney, Australia
Level Contributor
160 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 6 July 2014 via mobile

I have stayed here 3 times for business and return at the end of the month. It is a great hotel in a great location. I love the pool area - a great way to start the day. The staff are very helpful although on a trip mid last year I was told I was upgraded to club but not given access to the lounge. I am looking forward to returning.

Stayed December 2013, travelled on business
Helpful?
3 Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 9 July 2014
Good Day Kelly,

Greetings from Amara Singapore!

Thank you for choosing our hotel as your preferred accommodation time and again.
We are indeed honoured.

We are also glad that you enjoy our facilities such as our resort style Balinese swimming pool. Please do remember to check out our spa and 24-hr gym the next time round when you visit us.

We have also noted that you were not granted access to our Club Lounge. We are certainly looking into the matter and please be assured that all Club Room guests have privileges and access to the services at our Club Lounge.

Meanwhile, we look forward to welcoming you back again and please have a wonderful day!

Warmest Regards,
The Management Team, Amara Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014

I stayed at amara hotel on july 2 for a staycation and was impressed with the service from the front staff grace, and the impeccable service from the club lounge hamid and amin. They were polite and reponsive and sincere. Look forward to coming back regularly

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ryanhesedshalom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 9 July 2014
Good Day,

Greetings from Amara Singapore!

Thank you for choosing our hotel for your staycation.

We hope that you were able to enjoy our international buffet spread at Element Restaurant, as well as go on a Heritage Tour around the Tanjong Pagar area.

We certainly look forward to receiving you again.

Thank you once again

Warmest Regards,
The Management Team, Amara Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barossa Valley, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

I was in Singapore on business and stayed at the Amara for four nights. Everything was fantastic with great friendly staff and a large tidy room. I also found a great wine bar/shop (Merchants) on Duxton Rd just nearby where you can buy a great selection of Australian wines at affordable prices to stock up the room.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 3 July 2014
Good Day,

Greetings from Amara Singapore!

On behalf of all visitors, thank you for the tip!

We are glad that you were able to locate a great find.

At the same time, thank you for choosing Amara Singapore, we certainly hope to see you again.

Best Regards,
The Management Team, Amara Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 June 2014

Every very odd once-in-a-while, you get One of Thses Hotels. Frequent travellers will know what I mean. Now, let me start by saying that this is a good hotel and there is absolutely nothing wrong. The beds are comfortable, the bathroom was clean and well stocked, everything worked. The staff were pleasant and helpful, it's in an OK location .... so why, oh why did I not ENJOY it?? Very, very odd. I found the reception area a bit dingy and dark which gave a not-too-great first impresion. The room corridor carpets were clearly designed ' for trendy effect' and those in the bedroom equally 'interesting'. Room decor veered towatds stark rather than cosy, breakfast was fine but I just didn't ENJOY it. Please don't be put off ....it's a perfectly good hotel .....but I just didn't ENJOY it. Hmmmmm.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhileasMole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 1 July 2014
Good Day,

Greetings from Amara Singapore!

Thank you for your review on Tripadvisor.

We have certainly noted your feedback and we do hope that you would allow us to serve you again.

Best Regards,
The Management Team, Amara Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 June 2014

I used to book hotel stay for our overseas business guest, even we have last minutes guest that want to travel to Singapore whenever my boss call me from overseas to follow up , I am always quick to give him confirmation that I have arranged everything in order with Amara Singapore hotel all because is with the friendly staff help and he is Mr Hamid Haron, he is always there for me. I just have to give him a call or sms him about our guest date check in and check out, he is always quick to respond and their rate are reasonable too. So far not only my boss are happy with their service even our business guest said they will stay Amara Singapore again when they visit us.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank limsis800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amara_Mgmt, Manager at Amara Singapore Hotel, responded to this review, 1 July 2014
Greetings from Amara Singapore!

Thank you for choosing us as your preferred accommodation once again, it is always a great pleasure to welcome our returning guests.

We are pleased to learn that Hamid, our Club Floor Manager was able to extend a memorable Amara experience to you. Our service team is truly encouraged by your compliment and we will continue to strive to provide our esteemed guests with the best hospitality experience.

We look forward to creating more memorable experiences for you at Amara Singapore.

Best Regards,
The Management Team, Amara Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amara Singapore Hotel

Property: Amara Singapore Hotel
Address: 165 Tanjong Pagar Road Amara Singapore, Singapore 088539, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#29 Spa Hotel in Singapore
#48 Business Hotel in Singapore
#61 Romantic Hotel in Singapore
#69 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Amara Singapore Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Amara Singapore is conveniently located within a few minutes' walk to Tanjong Pagar MRT station, in the heart of Central Business District. This business hotel is a short stroll to the quaint historical Chinatown and just minutes away from Singapore's new integrated resorts at Marina Bay and Sentosa Island. Singapore's famed Orchard Road shopping district is easily accessible within 10 minutes. The hotel's 392 rooms are designed in a minimalist concept complemented by facilities to pamper both business and leisure guests. Our column-free Grand Ballroom with a 500 auditorium seating capacity as well as four function rooms can be customized for events of all scales, from banquets and corporate events to meetings and exhibitions. ... more   less 
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Also Known As:
Singapore Amara Hotel
Amara Hotel Singapore
Amara Singapore Hotel

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