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“Not exactly the best option this part of town.” 2 of 5 bubbles
Review of Bayview Hotel Singapore - TEMPORARILY CLOSED

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Bayview Hotel Singapore - TEMPORARILY CLOSED
Ranked #189 of 308 Hotels in Singapore
Quezon, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not exactly the best option this part of town.”
2 of 5 bubbles Reviewed 9 April 2014

This must just be a bad time to stay in the hotel... for starters, the Bencoolen MRT station is being constructed right in front of the hotel, making it only accessible through a back alley/side street by Waterloo. Quite conveniently, the Bras Basah station is a very short walk away through this alley though, but it was still not very pleasant having to take a back alley to and from the hotel.

The lady at the front desk was not very welcoming (my companions felt she was rude, in fact). The room I stayed in had a renovated bathroom (thank goodness, since I've read so many horrible reviews about bathrooms here) BUT there was an awful stench coming out of the sink -- must be old pipes.

The room was generally clean but the beds were very uncomfortable - they were too soft, not the same quality I've gotten used to in other hotels. Internet too was quite spotty, although I do appreciate that the wifi was free.

Perhaps the biggest flaw of this hotel was the breakfast buffet. If you can get a good deal without breakfast, might as well take that if you really must stay in this hotel. Breakfast was horrible. Horrible! Stayed two nights here and the breakfast was bad both mornings. The food was bland, and the selection limited.

My expectations were high for this hotel since it was only about 40sgd less than a similar room with breakfast at the Ibis Bencoolen. I had in fact preferred such hotel but my office arranged this booking for me. Stay elsewhere if you can.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank JPSFManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 13 April 2014
We thank you for taking time to write in which allow us to address the shortcomings. It is indeed concerning to learn of your experiences with Bayview Hotel and we would like to extend our sincere apologies for the disappointment you had. Your valuable feedback will be shared with our operations leaders to take it as a learning lesson to improve upon.

Whilst we do apologize for your inconvenience caused and concern, unfortunately we have no ability to control the pubic work construction in front of the hotel to make way for the MRT Downtown Line 3 to provide more connectivity for the residence as well as overseas visitors. Upon the station’s completion in 2017, it will enhance rail connectivity between the eastern corridors, the Central Business District and developments in the Marina Bay area. Our upgrading programme is in the pipeline in line with the MRT completion as the hotel is embarking on a major renovation at the beginning of 2015. With the transformation journey ahead of us, we look forward to presenting our guests with enriching and refreshing Bayview Experiences thereafter.

The Management is constantly looking into areas of improvements in the best of our efforts. We do hope the experiences you have had does not deter you from staying with us at Bayview Hotel Singapore where we look forward to welcoming you back soon.

Kind Regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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719 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

I recently stayed at Bayview Hotel with my Mother. I was recommended this hotel because of its friendly staff, cleanliness and brilliant location. I was not disappointed at all!! Our room was very clean (in fact the whole hotel was), buffet breakfast was delicious and the location is superb. Yes there is construction of the new MRT line at the front of the hotel, but nothing to turn you off staying here. Thank you to all of the staff for making our stay enjoyable :)

Stayed March 2014, travelled with family
Helpful?
3 Thank Rowie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 13 April 2014
We are most delighted to learn that you and your mother have enjoyed the Bayview Experience with us and thank you for your sharing!

We are happy to know that our services and facilities met your expectation. You may rest assured that the management will constantly look into areas of improvement to better serve our valued guests.

We look forward to welcoming you back for a greater experience.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

We found this hotel to be well located - handy to transport (MRT) and a short walk to a number of the local attractions, shops etc. Yes, they do have the challenge of a new MRT being constructed right outside their front door but this didn't effect our stay at all. We found all the staff very welcoming, helpful and courteous and we would have no problem in recommending the hotel to anyone travelling to Singapore and just wanting a good, reasonably priced central hotel to base themselves from. The breakfast - which was included with our room rate - was excellent and made a good start to our busy days in Singapore. The pool was good to finish off a busy day exploring.
Thanks to you all at the Bayview Hotel Singapore - we had a great stay- G & P Hart.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GandPHart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 31 March 2014
Thank you for taking the time to share your review in the TripAdvisor.

We are delighted to know that our services and facilities met your expectation. You may rest assured that the management will constantly look into areas of improvement to better serve our valued guests.

We look forward to welcoming you back for a greater experience.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

My wife & I spent 4 nights in Singapore of which 1 night was spent at Bayview. We had already booked and payed for our stay at Hotel Ibis very nearby so we stayed there for 1 night. We walked down Bencoolen street and found this hotel. Quite liked the place. Rooms were much bigger than Ibis.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KapilSharma77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 20 March 2014
It’s been our honour to have you and your wife as our guests. It is such a delight to learn that you have liked the hotel and hope that you have enjoyed the stay with us. We are glad for your sharing the Bayview experience. Your positive review is certainly encouraging for us to move forward towards achieving service excellence. It will be our pleasure to welcome you again for another refreshing Bayview experience with us in the not too distant future.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 5 March 2014

Waste of time. Rude staff no concierge, one type of beverage tiger beer or get your own. Carry your own baggage(bit hard when you are in late 60s. )no communication facility . No evening meal on Friday as was fumigating kitchen from rodents. We were not told of this until four couples went down for dinner. Told to go next door to buy alcohol if we wanted a drink with meal. The only thing hot at breakfast was was the grunt given when we were asked for room number. Waste of time and money and this hotel is obviously past it's use by date . We have stayed in Bayview hotels in Australia Malaysia and Sydney . This was a disgrace.

Room Tip: Do not waste your time or money. No concierge, no service, very little manners no evening meal as wa...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Charliecchunt7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 9 March 2014
Thank you for writing your feedback; something that is always very important to us to help continually and consistently improve. We are saddened to hear of your encounters at Bayview Hotel Singapore.

Our coffee house kitchen was conducting a fumigation on that day between 3.00pm to 7.00pm and operations resumed shortly after 7.00pm. A short notice was displayed at the entrance of the café.

We sincerely apologized for the shortfall in our service on this occasion. We appreciate your sharing the constructive feedback with us and we do hope the experiences you have had does not deter you from staying with us at Bayview Hotel Singapore where we look forward to welcoming you back soon.

Our upgrading programme is in the pipeline in line with the MRT completion. The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and service at all times.

Kind Regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 February 2014

The location of the hotel is good. Although the facilities are rather old, it is still comfortable. The worse thing about this hotel is the wifi connection. Although it is free, it does not work most of the time (cannot load websites). I tried using both ipad and laptop but the same problem happened.

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank EDDIE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 4 March 2014
Thank you very much for choosing Bayview Hotel Singapore as your choice accommodation. We appreciate all feedback. Your comment about our Wi-Fi is most valid and we have currently upgraded the wifi using fibre optic cable with data speed increased to 100 mbps.

The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and service at all times. Our upgrading programme is in the pipeline in line with the MRT completion.

We looked forward to welcome you back in the near future.

Kind Regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 11 February 2014 via mobile

You get what you pay for here - a step up from a hostel but slightly dated. Had everything you needed for a comfortable stay plus the breakfast was varied enough so there was something for everyone. A good hotel in close range of Central Singapore (walkable to Raffles, National Museum of Singapore, Fort Canning Park & even into Clark Quay). Would definitely stay here again & it will be even better once all the MRT works are finished (which didn't effect our stay!).

Stayed January 2014, travelled with friends
Helpful?
2 Thank Houps17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHSingapore, General Manager at Bayview Hotel Singapore - TEMPORARILY CLOSED, responded to this review, 21 February 2014
It’s been our honour to have you as our guest. We are grateful for your taking the time to share your constructive feedback with us here on TripAdvisor. We are delighted to learn that you are happy with the hotel’s location and you surely have enjoyed your stay with Bayview.

The Management is constantly looking into areas of improvements in the best of our efforts. Assuring you of our best attention and service at all times. Our upgrading programme is in the pipeline in line with the MRT completion.

We look forward to welcoming you back to Bayview Hotel Singapore.

Kind regards,
Francis Tan
General Manager
Bayview Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bayview Hotel Singapore - TEMPORARILY CLOSED

Property: Bayview Hotel Singapore - TEMPORARILY CLOSED
Address: 30 Bencoolen Street Bayview Inn, Singapore 189621, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #189 of 308 Hotels in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Bayview Hotel Singapore - TEMPORARILY CLOSED 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
Contemporary Fifteen-story Hotel located 4 km from train station & 22 km from airport. ... more   less 
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Also Known As:
City Bayview Hotel Singapore
Bayview Hotel Singapore - TEMPORARILY CLOSED
Singapore City Bayview Hotel
City Bayview Singapore
Bayview Singapore

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