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“Friendly and helpful staff” 4 of 5 bubbles
Review of Holiday Inn Singapore Atrium

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Holiday Inn Singapore Atrium
Ranked #75 of 309 Hotels in Singapore
Certificate of Excellence
Wiltshire
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Friendly and helpful staff”
4 of 5 bubbles Reviewed 14 March 2011

Stayed in the Holiday Inn Atrium for three weeks while in Singapore on business, I found that the although the atrium was extremely impressive the rooms left a fair bit to be desired very outdated and in desperate need of re-decorating and a bit of additional maintenance wouldn't of gone a miss as I had a light fitting fall off the wall in the middle of the night. Despite this though the staff where extremely helpful and would go out of their way to assist you if needed and all where extremely polite and friendly.

The internet connection in the rooms was slow and at times refused to work all four of us working staying found this same issue which made working in and around the hotel tedious.

There was always a large choice of food available at meal times however we tended to opt to go out for food but the meals I had in the hotel where all of a reasonable standard. Almost directly across and about a three minute walk away was the Singapore river if you follow this down towards the coast you find a large selection of restaurants and bars to provide plenty of alternative choices for food and drink. The closer you get to the marina the larger your you are presented with,

Easy links from outside the hotel via bus and taxi to get you almost anywhere you would wish to get to China town, little India, the marina and Outrum road so plenty of possibilities to explore using the hotel as your base.

Swimming pool and gym where always clean and tidy and rarely very busy, the gym was lacking a lot of equipment but provided the basics so was useable.

  • Stayed March 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AJW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 18 March 2011
Dear AJW123

It was a pleasure to have you as our guest on your recent visit to Singapore. We would like to apologise for the shortfall in service which you’ve experienced during your stay in our hotel. To further personalise your future stays at our hotel, we would like to invite you to leave us your contact details by emailing it to hiatrium@hiatrium.com. In doing so, we hope to better understand your experience and clarify any shortfalls to your satisfaction.

We would also like to take this opportunity to thank you for your kind feedback on our friendly staff as it will definitely motivate every of our hotel staff towards creating “Great Hotels Guests Love”.

We hope to welcome you to our hotel in the near future.

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,385 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (477)
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  • Danish first
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  • French first
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English first
Perth, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 March 2011

My family (wife and 2 teens) and I arrived late at night and, unfortunately, no adjoining room was available for my teenage kids. Staff was very apologetic, but I think my kids rather enjoyed their bit of freedom being roomed a floor away from us.
Room was great with an excellent view. Clean beds with very comfortable pillows - and I am picky about pillows. Good location if you want some peace and quiet, but not too far from public transportation; though we usually just took a taxi as we wanted to optimize our time.
A bit pricey but definitely less expensive compared to other hotels of equal or even less quality.
What we liked best was the warmth, friendliness and efficiency of ALL the staff.
Would we go back there? Definitely - in fact we're planning to return this July 2011.

  • Stayed February 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DetSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 20 March 2011
Dear DetSam

It was a pleasure having you and your family as our guests on your recent visit to Singapore and we are glad that you all have enjoyed your stay here. We would like to thank you for your kind feedback on our friendly service, comfortable bedding and pillows. For your next stay at our hotel in July, you may wish to take advantage of our hotel’s complimentary shuttle bus services to the happening Clarke Quay, Outram Park MRT Station, Suntec City and Shenton Way. By the way, do check out the Great Singapore Sale which is happening in July too.

We hope to see you back in our hotel soon!

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carhaix-Plouguer, France
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 10 March 2011

Holiday Inn Atrium Singapore
We chose this hotel because it was our anniversary on February 20th and we wanted our last 2 nights in Singapore before moving on to Thailand to be special. It was! I booked a room on the executive floor, which included free snacks, wifi and free drinks from 7pm in the executive lounge on the top floor with a great view of the city.
On arrival a very charming and most efficient young lady checked us in and informed us we had been upgraded to a one bedroom suite. The room was huge, with its own separate large size bedroom. There were 2 bathrooms and the most excellent views of Singapore city from the windows.
The hotel itself is large but still feels “cosy”. The staff could not have been any more helpful or efficient; they were to a woman and man just perfect.
On the day of our Anniversary, there was a knock at the door of our room. It was the same lovely lady that checked us in but this time holding a very large well presented basket flower arrangement comprising of Roses and Orchids with the compliments of the hotel on the occasion of our anniversary. This was way beyond normal good service.
Cleanliness in the hotel was always good, the rooms were left spotless every day. I am a smoker but always book a non-smoking room because I don’t like stale smoke smells. If I want to smoke there is a perfectly good smoking area just outside the hotel front doors with a long bench and ashtrays. Inside the hotel lobby, restaurants, public and private rooms I never once encountered any odours connected with smoking.
The food we ate at the hotel was always good quality and plentiful, we loved the buffet breakfast.
The pool although small was perfectly adequate in size and was a wonderful way of relaxing after a long hot day of sightseeing. Snacks and drinks could be ordered by the pool and again here the staff were very pleasant and attentive.
Although we did not use it, there is a free shuttle to take guests to the local transportation hubs, but a few minutes of walking takes one there anyway.
This hotel is not a “cheap” hotel but it is far less expensive than most hotels in Singapore of a similar or in most cases lower standard. We are at present in Bangkok working voluntarily at an orphanage and have rented a small apartment for our extended stay. We are trying to keep our costs down here in Bangkok, (although we did splurge a little bit on the Chatrium Suites in Bangkok for our first 8 nights, which compares very favourably to the Holiday Inn Atrium in terms of quality and service.,) because we loved the Holiday Inn so much that we are planning to return for the final 5 days of our SE Asia trip at the beginning of April before flying back to the UK, if there is enough cash left in the bank!!!!
I would recommend the Holiday Inn Atrium to any visitor to Singapore and am sure they will be treated as honoured guests and made to feel extremely welcome.
Thank you to all the staff from the managers to the cleaners, the receptionists, waiters, chefs, bell boys and all who make the Holiday Inn Atrium a very pleasant place to stay. As a certain California Governor once said, “I’ll be back!”

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Micgwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 14 March 2011
Dear Micgwit

Thank you for the wonderful review our friendly service, hotel facilities and food on TripAdvisor. We are delighted that you and your partner had enjoyed the special anniversary surprise which we’ve especially prepared for you. We are happy that you would be returning to our hotel for your last five days of your South East Asia trip in early April and we are looking forward to welcoming you and your partner back to the hotel!

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 March 2011

The rooms are midsize. Big enough but not comfortable enough. o brakfast included in the rate. Rooms are very clean but a little bit boring interieur. Bathroom is small. Pool Area is small but clean. There is a laundry and a free shuttle bus to town.

  • Stayed November 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Aroundtheglobe18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 3 April 2011
Dear Aroundtheglobe18

It was a pleasure to have you as our guest on your recent visit to Singapore. We would like to apologise for the less than satisfactory experience you had in our hotel. To further personalise your future stays at our hotel, we would like to invite you to leave us your contact details by emailing it to hiatrium@hiatrium.com. In doing so, we hope to better understand your experience and clarify any shortfalls to your satisfaction.

We hope to welcome you to our hotel in the near future.

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 March 2011

Prior to booking, I called and asked if I could view the facilities and room before making my decision, and my request was readily acceded. I think this is important; not all hotels are capable of doing this.
Staff fells well-trained and able to answer my queries satisfactorily. Again, not all hotels have this.
Layout of the rooms - in a semi circular design, hence very spacious common corridor - you don't have to navigate through dingy and narrow corridors.
Room interior - clean, comfortable, spacious enough, cute toiletries, etc. no complaints there.
Clean smell - Being a non smoker, this is important. A non-smoking floor that really has no smell.
Nice pool, clean and refreshing, well-equipped gym.
It is a short walk to the Singapore River, but a bit more walk needed to reach the happening places at Clarke Quay.
The hotel is located next to a business complex. Pros: convenience store nearby. Cons: you see non-guests sitting around the lobby. (Although a guard does 'chase' them away politely, props to the guard tasked with this dirty job. :))

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Meiling C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 9 March 2011
Dear WindChimeWanderlust

Thank you for your “feel good” review on tripadvisor. It was a pleasure having you as our guest on your recent visit to Singapore and we are glad that you’ve enjoyed your stay here. We would like to thank you for your kind feedback on our friendly service, spacious rooms, and other hotel facilities. For your next stay at our hotel, you may wish to take advantage of our hotel’s complimentary shuttle bus services to the happening Clarke Quay, Outram Park MRT Station, Suntec City and Shenton Way.

Hope to see you back in our hotel soon!

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 February 2011

In the world's best rated city, Singapore, this hotel is probably the most economical with all the 5 * amenities and comforts like home. Easily available taxi service, MRT nearby this hotel is well connected . Very lively ambience and smiling faces all around.

  • Stayed September 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank khanna_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 10 March 2011
Dear KhannaGurgaon

It was a pleasure having you and your family at our hotel on your recent visit to Singapore. We are glad that you and your family had enjoyed your stay here! For your next stay with us, do drop by our award-winning Xin Cuisine Chinese restaurant for authentic Cantonese dim sum for lunch or seafood specialties for dinner. We hope to see you back in our hotel soon!

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 26 February 2011

The property is centrally located in Singapore and about one km away from MRT. The bus stop is right outside and there are good number of taxis available.

The restraunt in the hotel offers good asian cuisine - indian, japanese, chinese and thai. For hotel guests, special dietary requirements are well catered to. If you buy breakfast from hotel reception, there's a 10 dollar discount and you can also advance purchase dinner to get a 10 dollar discount. There wide variety of food dishes in buffet breakfast and dinner. Moderatley priced, good quality food !

Room service is very prompt and efficient. You can get high speed internet access as part of room package deal.

Hotel staff is very warm, prompt and receptive. They offer good guidance on local sight seeing and other travelling needs.

Overall, very nice place to stay. I'd love to be there again !

  • Stayed November 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Traveler_Frequent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fionalau, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 10 March 2011
Dear Traveler_Frequent

Thank you for your kind feedback on our restaurant quality food offering, central location, facilities and warm service. For your next visit to our hotel, check out the 1 for 1 house pours offer at the lobby lounge especially for our in-house guests. We look forward in welcoming you back to the hotel soon!

Regards
Fiona Lau
Marketing Communications Manager
Holiday Inn Atrium Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Atrium

Property: Holiday Inn Singapore Atrium
Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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