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“Nice Hotel with excellent staff” 4 of 5 bubbles
Review of Holiday Inn Singapore Atrium

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Holiday Inn Singapore Atrium
Ranked #75 of 308 Hotels in Singapore
Certificate of Excellence
Adelaide, Australia
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice Hotel with excellent staff”
4 of 5 bubbles Reviewed 24 April 2014

Spent a nice 2 night stopover in Singapore at the Holiday Inn Atrium. Nice rooms being sold at about the right price. Front desk staff were very nice and helpful.
Bit of a shame that they aren't any closer to an MRT station but taxis are quite cheap in Singapore. Breakfast was above average for most Asian hotels which generally don't do Western breakfast very well.

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelodium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 27 April 2014
Dear Travelodium,

Thank you for the positive review and I’m delighted that you had a pleasant and restful stay during the stopover. It’s great to hear that you had enjoyed your room, breakfast spread and appreciated the service rendered by our delicate team of staff. We hope you will consider us again during your next visit to Singapore. Thank you and have a pleasant week ahead.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,388 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (477)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 April 2014

Service is fast and excellent at reception. Room service and housekeeping equally good but at times does forget about providing the daily newspaper to my room. Breakfast's good but almost 95% is the same every day.

Walking distance to Great Wall City shopping centre, Zion Road food court, Tiong Bahru food court, Robertson Quay. Further up from Robertson Quay is Clarke Quay / Boat Quay.

Recommended if you are for business trips.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Johnny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 27 April 2014
Dear johnshir1,

Thank you for your candid review. I’m glad that you had an overall pleasant stay and the hotel’s convenient location met your travel needs. Please accept my apologies with regards to the hiccup encountered on the newspaper delivery and that the breakfast variety did not meet your expectations. Your balanced feedback is invaluable to us as we consistently strive to improve in delivering great guest experiences. Thanks for your recommendation and we hope that you will continue to consider us as your choice accommodation during your next visit to Singapore.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tongala
Level Contributor
1 review
5 of 5 bubbles Reviewed 23 April 2014

We found the Holiday Inn Atrium Singapore the most welcoming place we had on our travels. The staff were fantastic.....rooms were clean & comfortable....meals were the best......I can't see how anyone can review this place as disappointing. We will be back but next time for a lot longer.

Room Tip: When booking in ask if there is any deals with meals/breakfast as most times they'll have fantas...
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kerm222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 27 April 2014
Dear kerm222,

Thank you for your positive review. I’m delighted to hear that every aspect of your stay experience at Holiday Inn Singapore Atrium has been a pleasant one. We certainly look forward to welcoming you back really soon. Have a pleasant week ahead!

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diss, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Due to flight delays arrived here at 1..30am. Sat instead of 2pm previous day. We were welcomed by friendly understanding staff. Were shown to our very nice room & appreciated the tea making facilities & comfy bed. (after travelling from Thursday AM) Can not comment on district as we were boarding the QE at 3pm. Our paid for transfer did not turn up for us but the staff at the desk tried to contact them, in the end phoned a taxi for us, nothing was too much trouble for them & they all did it with a genuine smile. This is a lovely Hotel with large inside Attrium with rooms all around. We recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 161236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 27 April 2014
Dear 161236,

Thank you for your kind compliments. It is wonderful to hear that the personable service rendered by our team of staff was able to alleviate a stressful situation. Your kind words are inspiring as we continue to work hard to ensure that every guest experience is a pleasant one. We look forward to welcoming you back really soon.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 22 April 2014

Totally disappointed with this IHG property. Most Holiday Inn’s in Asia are fantastic, this one fails miserably.

My nightly room rate wasn’t that cheap compared to some of the rates I’ve seen online and I was staying for about 5 nights in total.

Check-in was smooth and efficient and staff were friendly.

Room, smelt of dampness, my friends room who I was travelling with did not have the same damp smell. The room was dingy and dark and the facilities basic.
WiFi only worked in certain parts of the room which was annoying, this was also experienced in the Executive Lounge.

The Executive Lounge was alright, food was of a okay standard and staff were great.

Restaurant…Melting Pot Café….the F&B manager at this hotel needs to raise some serious investigations in the way staff are laying out the food. They had the salad bar not chilled right next to a window of the restaurant sitting in the Singaporean heat, all the salads were warm including the coleslaw which was in mayonnaise, heat and dairy do not mix, the mayo could turn and be food hygiene disaster. The rest of the buffet was alright, but very basic.

Hotel location, close by cab to Orchard Rd, not walk able, no MRT stations close by. There is a mall within walking distance to the hotel which has everything you need.

Thought I would give this property a chance as I usually stay at the Intercontinental whilst in Singapore, this stay has actually tarnished the way I view the IHG group, it was that bad.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank VoyageReport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 25 April 2014
Dear VoyageReport

Thank you for your candid review. We give the utmost importance to our guest comments, like yours, as we always strive to provide comfortable accommodations and great guest experiences. I’d like to apologize that we have fallen short of your expectations and the inconveniences caused this occasion. Our team is in touch with you to investigate and rectify any possible errors. We have also passed on your feedback regarding Melting Pot Cafe which the F&B Team is already looking into this matter. I can assure you that this is not reflective of our usual standards and we will take your comments positively to make improvements.

On the other hand, I’m glad to hear that you were satisfied with what our Executive Lounge has got to offer. Thank you once again for your invaluable feedback. I hope you will allow us another opportunity to serve you again in the future and reestablish your confidence in us.

Warm Regards
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

We stayed here for one night on a stopover and this was an excellent base for us. The deluxe room we had accommodated the four of us quite comfortably and the views were great from the floor (23) we were on. The breakfast was very good and the lifts were an attraction in themselves!

Room Tip: Pick a high floor (numbers 15-25 at the end) will give you a view of the river.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chrisj1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 27 April 2014
Dear chrisj1970,

Thanks for your review on TripAdvisor. I’m delighted that your entire family had a restful stay at Holiday Inn Singapore Atrium. Indeed many of our valued guests enjoyed the glass elevators experience and the spectacular cityscape views offered by all 508 guestrooms, just like how your family and yourself did! We look forward to welcoming you back to Singapore and Holiday Inn Singapore Atrium very soon. Have a pleasant week ahead.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

In Singapore it is hard to find good value mid range hotels. Either its $50 in Geylang or $300 (plus) downtown.

The Atrium is ok. Its a large building, my room was suitable appointed and had good rooms.

Food and drink expensive even by Singapore standards ($10 for a coffee).

Overall a decent midrange experience. Only "fault" was that my newspaper didn't arrive in the morning.

WiFi is not free unless you are in their loyalty program (which I am)

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank booyeahSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Public Relations Manager at Holiday Inn Singapore Atrium, responded to this review, 30 April 2014
Dear booyeahSydney,

Thank you for your review. I'm happy to hear that you had a satisfactory stay with us and we were able to meet your expectations. Please accept my apologies on the hiccup experienced on newspaper delivery. We also hear your feedback regarding the food & beverage pricing which the team will definitely look into it. As a 4-star hotel in Singapore and part of InterContinental Hotels Group, we pride ourselves in delivering great guest experiences. Thus your feedback will help us to consistently improve our product and service experiences we can offer to our valued guests.

On the other note, I'm glad that you have enjoyed the free WIFI access offered by IHG Rewards Club Membership. Free WIFI access is also available at the hotel's public areas for the convenience of our hotel guests. Thank you once again for the review and continued loyalty. We hope to have the opportunity to welcome you back really soon.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Atrium

Property: Holiday Inn Singapore Atrium
Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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