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Holiday Inn Singapore Atrium
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Reviews (2,695)
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All reviewsoutram roadclarke quaygreat world citytiong bahrua short taxi ridemrt stationlobby barbuffet breakfastthe executive loungefree shuttleconvenience storechinese restaurantpublic transportcomfortable stayearly checkhigh floorbusiness trip
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Reviewed 27 June 2014 via mobile

Singapore Atrium has what you need and want in a room. It was clean, spacious, had all the basics in case you forget something, and the clothes iron and ironing board teamed up to make my clothes look good. There is a market and some spas just past the lobby connected to the hotel and the lounge is a decent place to relax. Don't pay for the breakfast. That's was overpriced. Clarke Quay is a short walk from here so the location is close enough to places you want to go but far enough to get away from the hustle and bustle. I've stayed here twice and would stay here again.

Stayed: June 2014, travelled solo
3  Thank Donald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded 2 July 2014

Dear Donald H,

Thank you for choosing to stay at Holiday Inn Singapore Atrium during your recent trip to Singapore. It is our pleasure to have you with us and we are delighted to know that you have enjoyed your stay and will continue to choose us as your preferred accommodation. We look forward to create yet another great guest experience with our uplifted product really soon.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

We had booked two rooms as two families were traveling together.........Nice smiles at the front desk after an extremely long flight from Mumbai to Singapore via Chennai..........Hotel has many rooms with all facilities .No Free WI-FI in rooms.seems like we are in stone age.......Interiors desperately need a change....coz charges are in par with many good properties......I went in the month of december so may be high tourist season.....
One can chose to stay at orchard road if suits the budget........Nice Breakfast Service but the restaurant staff was very rude to an indain group with some Veena travel guys.They seem to get irritated with so many of them asking whether a particular food item is veg or Non-veg.Probably for the locals around nobody in the world exists with veg way of living.
Great views from the room....Hotel is far off from most places one would like to visit.
Travel desk guys were extremely helpful.....One can buys a travel pass valid on bus and subways....cheaper way to travel......Private Taxis are expensive........
Somehow many locals are very rude particularly to Indians although their major income is from tourism.............May be when I went about a week ago there were riots in little India..............But India is very big country ...... labelling all Indian tourist in a single color not a good idea......
Bell boys were extremely cheerful took a lot of pics with my family....
Must visit Jurong bird show and Universal if you are with your family......Underwater dolphin was a rip off thou.....Sub ride was fun......One restaurant Anando or something in LITTLE India serves excellent food....with good portions........

Room Tip: Chose the River View Rooms.....
  • Stayed: December 2013, travelled with family
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2  Thank vinodsir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded 1 July 2014

Dear vinodsir,

Thank you for staying with us and we appreciate your time to share this balanced feedback. Please accept my apologies if some aspects of your stay have fallen below your expectations. At Holiday Inn, we pride ourselves against the values of welcoming, friendly and professional, and we give the utmost importance by providing great service to every individual, which I’m disappointed that you did not receive it this occasion. Please be assured that the feedback will be passed on to the respective departments for constructive measure.

On the positive note, thank you for your kind comments on our service staff who managed to address your needs. If you are to return again, you may want to join our IHG Rewards Club Programme which will grant you free WIFI access at all participating IHG hotels worldwide. Additionally, I would also like to share that our hotel is undergoing a refurbishment and we are most excited to have the pleasure in serving you again with an enhanced experience, should your travel brings you back to Singapore.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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Reviewed 23 June 2014

Room are big and the service are excellent. I stayed there everytime I have a business meeting around that area in Singapore. Has a lot of international choices of food in their breakfast. Very friendly staff. Value for your money and very comfortable room to sleep with.

  • Stayed: March 2014, travelled on business
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1  Thank MischkaAgatha2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded 1 July 2014

Dear MischkaAgatha2014,

Thank you for sharing your experience during your recent stay with us. I’m pleased to hear that you had yet another pleasant stay during your recent business trip to Singapore. It is most heartening to hear that our people is what makes our guests tick and we certainly look forward to welcoming you back again soon, whether for leisure or business.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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Reviewed 20 June 2014

This Holiday Inn continues to be good value for money and its USP are rooms 27 floors high. Ask for a high floor for a great view of the city. Also pay a little extra for Club Floor access which gives you exclusive access to the Club Lounge for breakfast, afternoon high tea and importantly, complimentary evening drinks and snacks. The hotel feels slightly tired and in need of an overhaul renovation but it still represents good value for money with excellent high floor views. One issue was that I found it took forever for anyone to pick up the phone to reception, room service or even, the operator.

Room Tip: Ask for a high floor for a great view of the city. Also pay a little extra for Club Floor access which gives you exclusive access to the Club Lounge for breakfast, afternoon high tea and importantly, complimentary evening drinks and snacks.
  • Stayed: June 2014, travelled on business
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1  Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded 1 July 2014

Dear roryjdoyle,

Thank you for sharing your feedback regarding your recent experience with us. We are pleased that you had an overall pleasant experience, enjoyed the spectacular city views offered from our rooms and the exclusive privileges that accompanied with the Executive Floor upgrade. I’d like to apologize for your experience with the telephone operator which I’d assure you that this is not at all a representative of our usual service standard. I’ll certainly share this feedback with the respective departments so that they can mitigate such service lapses. We hope to have the pleasure in welcoming you back should your travel brings you back to Singapore.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

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Reviewed 20 June 2014

we stayed this hotel for 5 days, and the very 1st day the staff are helpfull to us. when we arrived this hotel last June 17, we found out that the passport of our youngest daughter was lost. the staff in FD and concierge called the immigration right away and they did not stop calling in the airport until the airport authority found the passport and ready to be pick up . the room was so clean, the concierge people are very help full to us giving us instruction how to navigate in the city and how to goto universal studio in cheaper and easy way.

  • Stayed: June 2014, travelled with family
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Thank junsosmena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla P, Manager at Holiday Inn Singapore Atrium, responded to this reviewResponded 24 June 2014

Dear junsosmena,

Thank you for your time to share this wonderful review with us. I'm glad that your daughter's passport was recovered eventually. It is most heartening to know that our staff are what makes our customers tick. We eagerly look forward to welcoming you back in the near future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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