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“One of the nicest stays” 4 of 5 bubbles
Review of Holiday Inn Singapore Atrium

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Holiday Inn Singapore Atrium
Ranked #75 of 308 Hotels in Singapore
Certificate of Excellence
Perth, Australia
Level Contributor
283 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“One of the nicest stays”
4 of 5 bubbles Reviewed 16 July 2014

There were five of us travelling all together. We had two rooms on the top floor being the 27th Floor. We had a suite which had a king size bed and a ensuite bathroom with a separate lounge room with dining table and lounge. It also has a toilet and hand basin attached to the lounge room for any guests. We had access to the Executive lounge where we could go for breakfast if we didnt want to go to the buffet. From 6 - 8pm they offer Happy hour with drinks and canapes. However if your looking for a drink out of these hours you can go sit in the lounge and enjoy a drink. The staff in the lounge were absolutely delightful in particular Emelyn who made the kids feel very special 12 & 15 years.

The concierge were helpful with suggesting on where to go eat and a taxi wait was only a minute or two. There are renovations going on at the moment at the hotel however we didnt hear any noise at all.

I would definately recommend this hotel and the kids enjoyed the pool for the little time we were back in the hotel. My partner and i would definately stay at this hotel again and its a very child friendly hotel.

Room Tip: If you can afford it choose the Suites. you wont be disapointed. We were on the 27th Floor. Room...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kitkat071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear Kitkat071,

We are thrilled to receive this review from you and to learn that you enjoyed the spacious Executive Suite, the accompanied exclusive benefits at the Executive Lounge as well as the hotel facilities with your kids too. Thank you for your kind compliments on our friendly staff and special mention on Emelyn, who will be delighted to learn about this. Our friendly team at Holiday Inn strive in service excellence to ensure families are well accommodated and looked after which we're happy that you experienced it this occasion. We look forward to welcoming you and your family back.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,389 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (478)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Mumbai (Bombay), India
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

After staying at the hotel, I could not understand the reasons for this hotel being so lowly ranked on Trip Advisor - it has a great location, excellent staff, great connectivity - pretty much everything that will put you at ease in a city like Singapore.

It is quite reasonable priced and we managed a great bargain - when we checked in, we got a twin room set as we were 2 families checking in together - which was the ideal topping for our ice-cream.

Only 2 pieces of feedback - the hotel was undergoing some renovation and we were not told about it - so my expectation is to get to know about such developments in the hotel in advance.

Secondly, the ventilation in the bathrooms could be better - problem faced especially in 2025..

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gautam2611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear Gautam2611,

Thank you for sharing this positive review. We're thrilled to learn about your pleasant stay experience especially on the "great location, excellent staff, great connectivity". Thank you for your kind understanding with regards to the hotel renovation. The renovation details can be found on our branded website. On the other note, we hear your feedback on the bathroom ventilation which we will be looking into it for constructive measure. Thank you once again for your time and we hope to welcome you back with a spruced up product in the near future!

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

We, are the group of 9 peoples with child experienced a very good stay in Holiday Inn ATRIUM from June 28 to June 30. My sister-in -law and her husband felt warm and romantic to be treated with the red wine, rose and chocolate cake celebration for their 34 years wedding anniversary during the stay. Appreciated for the wonderful arrangement by concierge Miss Christine and Miss Yasmin of the hotel. They did a good job to make customer with great hospitality all the time. I ordered the room service for the all day breadfast and drinks in the morning. They are delicious and tasty very much.

I will chose to stay in next trip for sure.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peggytsang2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear Peggytsang2812,

Thank you so much for this wonderful review and the couple of nicely taken photos. We're extremely delighted to read that you and your family had a very good experience with us during your recent trip in Singapore. At Holiday Inn Singapore Atrium, we pride ourselves on our intuitive and friendly team here which we're delighted that you have experienced it on this occasion. Thank you for your kind words for Christine and Yasmin, we will certainly share it with them and with the rest of the team. Feedback such as yours will certainly motivate them to continually provide great service for our guests such as yourselves. Thank you once again and we look forward to welcoming you back on your next visit to Singapore.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Arrived at 4 am, checked in was good, staff members were friendly. Very family friendly hotel, we borrowed stroller for nearly the whole entire duration of our stay. Bar staff was friendly...Food quality was good, reasonably priced (for hotel on the same level). The least to say, they know how to look after their platinum member. Definitely will come back again to this one. One drawback is a bit far from MRT if you have young child, but taxi is better choice when you are family of four in Singapore.

Stayed July 2014, travelled with family
Helpful?
1 Thank FrankJ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear FrankJ73,

Thank you for your "Excellent Service and Value" review on Holiday Inn Singapore Atrium. We're pleased to hear that you have enjoyed your stay during your recent family vacation in Singapore, especially the dining experience and family-friendly amenities provided by the hotel.Thank you too for your loyalty as our IHG Rewards Club Member. We look forward to welcoming your family and yourself back in the not too far future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brighton
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

We had a very pleasant 2 night stay, the room was clean, comfortable and quite spacious.The pool area was clean and not too busy along with the gym. The breakfast buffet was excellent and the whole feel of the hotel felt luxurious. the location is excellent and just a short walk along the riverside will take you to the busy nightclub area with plentiful eateries to choose from and river trips up until 9pm are also available and to be recommended

Room Tip: As we were on floor 17 which was quiet i can not say what the other rooms were like.
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ccfd5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear ccfd5,

Thank you for taking the time to review on Holiday Inn Singapore Atrium. I'm pleased to hear about your pleasant stay experience with regards to the hotel facilities, room comfort, dining experience and convenient location to the Singapore River Precinct. I'd like to take this opportunity to share with you that Melting Pot Cafe is undergoing a renovation till end-Aug. If you are to return to Singapore, we look forward to welcoming you with a brand new dining and stay experience! Thank you and have a pleasant week.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level Contributor
276 reviews
262 hotel reviews
common_n_hotel_reviews_1bd8 461 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

This is an OLD property. A round atrium building that was probably an early Hyatt 20-30 years ago, when that building style was being used. They are renovating the building, but this never REALLY changes the overall quality. New carpet in the rooms, & new tile on the floor in the bathrooms, & they install a new toilet & paint over all the chips/nicks/dents in the old bathtub. You know the scenario. Put lots of lipstick on a pig, but in the final analysis it is still a pig. Old bathrooms which are so small, that if 2 people want to use it, 1 must step into the shower. Solid Staff who are very willing & professional, but recognize what you are getting here. If you want a lower cost hotel in Singapore, & the rooms here would top out at $100 USD "if" they were NOT in Singapore, then this might be OK for you. However, if you are expecting something more, & think that "renovation" is somehow going to move this property into the top tiers in Singapore, you will be sadly disappointed. Am a Platinum Elite in the chain's program & often receive room upgrades, but nothing was even mentioned here, so be forewarned fellow Priority Club Members. Paid $150+ USD nightly for just 2 nights, until we moved to a far better hotel, & still did not feel it offered any quality value. It is what it is ---- new carpet & tile or not. A big thank you to Rosa & Sunati in the Club Lounge, who provide professional, friendly & good customer guest service. They could work at a 5 star property.

  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear smvhou,

Thank you for taking the time to share your candid feedback. Please accept our apologies if we have fallen short of your expectations this occasion. We hear your feedback on the overall hotel condition. At Holiday Inn, we placed a great focus on improving our product and service standard to deliver great experience for all our valued guests. The hotel is undergoing a facelift in most areas and while this will not result in a "brand new hotel", we'd assure you that it will be a better and more satisfying stay experience.

As an IHG Rewards Club Member, you can enjoy many exclusive benefits across all IHG properties worldwide which one of them is a room upgrade subject to availability. We value your loyalty and we'd like to apologize that you did not receive any room upgrade this occasion due to the high occupancy the hotel was experiencing. On the positive note, thank you for your kind words on our delicate team of staff. Rosa and Sunati will be delighted to learn about this. Once again, we appreciate your time to convey your feedback to us and we hope that you will give us the opportunity to share these new exciting changes with you.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Batam Center, Indonesia
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

Stayed at this hotel few months back. Good maintained hotel, the room is of a big size with comfortable bed and amenities.
Breakfast spread was good with a lot of choices.
Location is not very strategic as there is no MRT station nearby but its in a downtown so you can hail a cab to go everywhere or take a bus.
Overall, happy with the stay and will come back again.

Room Tip: choose higher floor room to get better view
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  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rudy_setiawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 22 July 2014
Dear Rudy_setiawan,

Thank you for your review on your stay with us last December. We're glad that you had an overall pleasant experience and enjoyed the comfort of the hotel room and wide variety of breakfast selections. We would also like to share that our hotel is undergoing a facelift and the next time you return, we hope to serve you even better with a spruced up product and experience. Thank you and have a pleasant week!

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Atrium

Property: Holiday Inn Singapore Atrium
Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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