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“Friendly Staff and Nice Location”

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Holiday Inn Singapore Atrium
Ranked #77 of 312 Hotels in Singapore
Certificate of Excellence
Pasig, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly Staff and Nice Location”
Reviewed 8 August 2014

We arrived there via the airport bus which btw was $9/person. It was almost 3 in the morning but the front desk lady was still very lively and accommodating (note that some hotels aren't like that). She answered all our questions and after that gave us our room cards. You need those cards for the elevator and of course, your room. We stayed at room 1407. The first thing I noticed after coming out of the elevator was the whole floor smelled musty but don't worry, it was clean. Then, when we entered our room, it was spacious and had a great panoramic view of the city. There were no grime to be found anywhere inside and outside the bathroom. So, that was a plus! The sheets were clean and had no stain in it though it kinda smelled funny. Something that was like kept inside the closet for a long time. But my mum seems oblivious about it. The TV was awesome but they have limited channels. There were a lot of space for our luggage. There is also a long desk. What I really love about it though is you can control the air-conditioning in your room! My mum is super sensitive to cold, so we had to turn it off once in awhile and turn it back on when we're feeling hot. You have to pay for Wi-Fi if you want it inside your room, but they do offer Wi-Fi in their lobby (IT WAS FAST! I was so happy about it). There are chairs there, so it's very nice to just sit there while checking my SNS (Social Networking Sites). Though at that time their lobby was under renovation. But it didn't bother us. Our room was cleaned daily and we even find a note saying to enjoy our stay. Those little things count.

I forgot the name of the concierge who helped us! I think his shift starts at around 9am? He's very friendly and adds tips on the places that we want to visit. I think his name starts with an A.

Anyways, at our last day, we wanted to try their breakfast buffet. Our reservation was just for "room only." So, we had to avail of the breakfast buffet separately. Note that you have to make a reservation a day before. Their buffet breakfast was good but not amazing. Just the so so food. Though my mum loved the freshly made eggs. She requested twice, sunny-side up and scrambled eggs!

The location is good. Just a minute or two walk to the bus stops. A 5-minute walk to Tiong Bahru Market (My favorite!) And very near the Outram Park Station, I guess just 3-minutes via bus. There is also a free scheduled shuttle bus going to Clark Quay and Orchard Road. Just ask their concierge for the schedules. That's another plus! There's also a small market/convenience store area connected to it. You can buy cheap things like instant noodles, chips and personal stuff.

  • Stayed May 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank HamanthaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 21 August 2014
Hi HamanthaC,

Thank you for sharing your experience and the lovely photos. It sounds like you had an overall enjoyable stay and had ventured to the attractions nearby our hotel this trip! We’re so glad to hear that our service and facilities have met your expectations. We would also like to take this opportunity to share that we now offer complimentary internet plan to all our in-house guests in both the public areas and room. We look forward to welcoming you back for an enhanced experience with a spruced up product soon.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,462 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (490)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Mumbai
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 August 2014

Stayed at the Holiday Inn Atrium from 29 July to 02 Aug. The hotel is a Super choice for Singapore however keeping a few pointers in mind. Singapore is expensive and rooms at every new hotel is like a soapbox. HI Atrium provides rooms sizes which a few expensive hotels in Singapore can provide.
The check in staff was super - Linda a big thank you for all the help and assistance. All staff in general make your stay as comfortable as possible.
Location is a bit of an issue if you are doing your sights etc on your own as the MRT station is a bit of a walk. However a quick ride on Bus nos 75 or 970 can help to and fro from the Outram
MRT.
Being an Indian food was an issue for me to find close to the hotel but we had a dinner at Little India a quick cab ride was just between 7 to 12 SGD which is a super for a family of 4.
However the Indian choice for the breakfast was Super and we all enjoyed the breakfast as well. The staff at the breakfast was super efficient as well.

Clarke Quay is very close as well and the hotel provide free scheduled transfers as well to multiple locations though we never used any but its a good facility.
Rooms are amazing and the TV gives ample of channel choices. The WIFI was super quick and never lagged.
Overall a super hotel for any kind of traveller if you dont mind staying a bit far from a MRT.

Would highly recommend and would return.

Room Tip: High floor rooms.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Adnansamir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 21 August 2014
Dear Adnansamir,

Thank you so much for taking the time to share your experience. It sounds like you had a great family vacation in Singapore and a wonderful stay at our hotel. We’re so glad to hear that services and facilities have met your expectations. Thank you for recommending Holiday Inn Singapore Atrium and we look forward to your return in the near future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 6 August 2014

Stayed for 4 days with family. Overall good stay and good location. Very comfy rooms and small stores within the hotel was very convenient to buy drinks/ water/ snacks etc. Unfortunately, hotel was undergoing renovation...so a lil noisy with the drilling and hammering. But what makes it more special is Mr Yunus Yasutora!! Special thanks to him for being of great help throughout our stay!! He def made us feel at home ...at holiday inn atrium!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank lucky388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 21 August 2014
Dear lucky388,

Thank you for taking the time to share your experience on TripAdvisor. We’re delighted to hear that you had a pleasant stay in Singapore and enjoyed the central location of the hotel. Thank you too for your compliments on Yunus and your kind understanding during this renovation period. We look forward to welcoming you back for an enhanced experience in the near future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

we were there for 3 nights in July 14, the hotel is about 15 min walk to the nearest metro station. 20 min walk to china town. Room, Service, Staff... no complain. We really appreciate the bellhop guys- they are great.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ken_nguyen89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 8 August 2014
Dear ken_nguyen89,

Thank you for your review. I'm glad to hear that you had a pleasant stay experience with us. Thank you for your compliments on our Concierge Team whom will be delighted to hear about this. We look forward to welcoming you back in the near future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 August 2014 via mobile

Stayed in this hotel 3 nights. It is far from any food place. You will need to take a 10min walk or opt for a taxi to get around to the nearest food place. Rooms could be improved n refurbished. But no doubt it is value for money and it comes with free breakfast fir each stay.

Stayed August 2014, travelled with friends
Helpful?
Thank Alvin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 8 August 2014
Dear Alvin E,

Thank you for taking the time to review your stay. We’re glad that you had an overall pleasant stay with us. Our guest rooms are undergoing a facelift and we hope to welcome you back again for an enhanced stay experience. When you return, we'd recommend you to visit the nearby Tiong Bahru Market or Robertson Quay across the hotel to savour the many delicacies in Singapore if you have not done so this occasion. Thank you once again for your feedback and here's wishing you a pleasant week ahead.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2014

Turned up to be told that they had no non smoking rooms left and no triple rooms at all (we had booked a room that was described to have two queen beds on their own site because we had three people requiring somewhere to sleep) so could I 'do them a favour' and accept a smoking room with a king bed and a roller bed. I resisted but quickly realised I didn't actually have a choice and gave up arguing. To 'repay' me the desk man offered a free breakfast, but only if I paid for the other two breakfasts first.... Room stunk of smoke and the roller bed was apparently really uncomfortable so it wasn't great.
Pool and gym were nice, but don't let the fancy atrium of the hotel trick you into thinking it is anything more than a typical holiday inn.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Alana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 8 August 2014
Deaar Cartney,

Thank you for taking the time to share your candid feedback with us. Please accept our apology if your recent stay was less than satisfactory. We are getting in touch with you for more details so as to investigate and improve. At Holiday Inn, we pride ourselves in delivering quality product and service standard which we’re disappointed that you did not experience it this occasion. We do hope that you will give us a second chance to remedy your impression of our establishment in the near future.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014 via mobile

I booked the Holiday Inn Atrium in Singapore mainly because of the price, it's the cheapest decent-looking hotel in Singapore. We weren't expecting much for under $150 per night. But we have been absolutely blown away by the standard of the hotel and the warm and friendly staff - we have even received a handwritten congratulations card for our honeymoon along with wine and chocolate cake!!! Highly recommended for a great value stay in Singapore!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coffdock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSinAtrium, Manager at Holiday Inn Singapore Atrium, responded to this review, 8 August 2014
Dear Coffdock,

We’re thrilled to read that you had an enjoyable and memorable honeymoon in Singapore and appreciated the little surprise we have prepared for you and your spouse! Thank you for your recommendation and we look forward to welcome you back the next time you return to Singapore.

Warm Regards,
Priscilla Peck
Distribution Relationship Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Atrium

Property: Holiday Inn Singapore Atrium
Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#48 Romantic Hotel in Singapore
#51 Business Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Number of rooms: 512
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 512 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore's attractions and shopping including Great World City which is a short 5 minutes' walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore's culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Atrium Restaurant, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. WeChat Pay is now accepted in the hotel. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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