My boyfriend and I booked this hotel for a staycation. The hotel actually looks a little old and worn out on its exterior but definitely is a good location as is just walking distance from bugis mrt.
Upon check in, I briefly mentioned to the staff, Mark that I personally preferred a room with bathtub and was checking with him if the room I booked has it. He said yes and we checked into our room. However, we realised when we went into the room that there was no bathtub as it was a corner room so I just called to ask him about it.
Beyond normal hotel practices, he actually went the extra mile of upgrading our room to a club room with complimentary breakfast as he felt apologetic for the mistake (which actually was not an issue to us). Both my boyfriend and I were extremely pleased and awed by the level of service Mark have shown and am extremely impressed.
The rooms are big and spacious, very clean as well despite it being a slightly older hotel. Initially I wasn't very keen on returning to the hotel but now I will definitely want to return because of the level of service, so, good job Mark! Keep it up! And thank you Village Hotel Bugis for the great staycation :)