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“Decent enough stay!!”

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Orchard Hotel Singapore
Ranked #78 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 21 May 2014

Good hotel...right at the start of Orchard Road.
Nothing extraordinary but at the same time it doesnt lack basic necessities too.
Service is good. The buffet spread is lavish enough.
The subway station (MTR) is just about 5-10 mins walk away, so getting around to just about anywhere in the city is easy.

  • Stayed: September 2013, travelled as a couple
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1  Thank ArjunW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 25 May 2014

Dear Arjun W,

Thank you for your kind words.

One of our objectives is to continue to develop and elevate our service to our guests, and as such it is important for us to have an open dialogue and receive feedback regarding the service they have received.

We look forward in welcoming you back and going that one step further to meet your expectations.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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2,048 - 2,054 of 3,689 reviews

Reviewed 17 May 2014

The best hotel in Singapore. Polite, efficient, and friendly staff, room excellent, cuisine very good. Good location on Orchard Road for shopping, restaurants and city transport. Spacious even when packed with tours. The hotel has everything a traveller or business person requires. After your first visit the staff get to know your name and just make your stay more personal.

Room Tip: Talk to reception when you check in and explain your needs.
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  • Stayed: May 2014, travelled on business
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Thank Angus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 19 May 2014

Dear Angus M,

We are delighted that you had an enjoyable stay with us and the superb service of our staff has made your stay memorable. We will be sharing this with our team to acknowledge the sincere service that they have delivered.

We look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 17 May 2014

My partner & I had the pleasure of staying at the Orchard Hotel for 5 nights in May '14'. We stayed in a good sized 'Premier Room' which gave us access to the Executive Club Lounge. We loved the Club Lounge which provided us with breakfast between 6am-10am, afternoon tea between 3pm-5pm & canapés/beer/wine between 6pm-8pm. Staff-members were very attentive & polite. The hotel is located around the corner from Orchard Road. The Orchard MRT Station is only a 10 minute walk away. Access to taxis and a shuttle bus service also available. We thoroughly enjoyed our 5 nights at the Orchard Hotel & will be back.

  • Stayed: May 2014
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Thank karz_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 25 May 2014

Dear karz_85,

Thank you for your outstanding rating.

It is pleasing to hear that you had a remarkable stay with us and have enjoyed the exclusivity and ambience of the Premier Club lounge.

We are looking forward to seeing you back soon and for you to experience another impressive stay with us.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 16 May 2014

Stayed at the hotel for a business trip, it is set in a fantastic part of Singapore close to many restaurants and close walkint to shops. For those that like running or walking the Botanical gardens in approx. 1km and a great to visit. The hotel itself has a very good pool area with a small but accomodating gym. If you stay in an execultive room you have access to the 17th floor which is a great to relax. Overall great hotel with very friendly staff.

Room Tip: rooms in the tower to left of reception
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  • Stayed: May 2014, travelled on business
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Thank Cats2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 19 May 2014

Dear Cats2011,

We thank you for choosing Orchard Hotel Singapore as your ideal choice of accommodation for your business trips to Singapore.

It is most gratifying to hear that you have experienced a memorable time during your recent stay with us. We take pride in the fact that we have delivered a genuine service that have met and exceeded your expectations.

Once again, thank you for your review and we look forward for your return where we will continuously commit to ensure that you will have many more pleasurable stays.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 15 May 2014

Perhaps I am biased but I was upgraded to a signature suite free of charge. The room was modern and excelently appointed with a host of freebies. The bathroom was excellent, I could have spent hours in the shower. The staff were very attentive and the food and drink perfect.
The location, 10 minutes from the metro, and close to the shops was excellent.

Room Tip: See if you can get upgraded or pay the extra to get into the signature club - it pays on breakfast a...
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  • Stayed: May 2014, travelled on business
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Thank DrIanT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 19 May 2014

Dear DrIanT,

We are thrilled that you had a delightful stay with us. It is truly heartwarming to know that our efforts have made a lasting impression and our staff had played an integral part in delivering an exceptional service that had made your stay memorable.

Please do not hesitate to contact me directly at Michelle.Isidro@millenniumhotels.com as it will be my pleasure to personally assist you for your future stay.

Once again, thank you and we look forward in welcoming you back to the Orchard Hotel Singapore.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 13 May 2014

Stayed 3 nights in a standard queen room. Very clean and comfortable as usual but a upgraded room is well worth it if you want a bit of glamor. Still no wifi in your room for the price is strange and having free wifi in the lobby has people in every available seat sitting on on their devices this is my only complaint for the Orchard Hotel.

  • Stayed: April 2014, travelled solo
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Thank JohnP3840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 19 May 2014

Dear JohnP3840,

Thank you for your review.

We thank you for choosing the Orchard Hotel as your home in Singapore

We would also like to thank you for highlighting points of concern as this would assist us in implementing necessary measures to ensure our guests’ comfort and satisfaction.

We look forward to welcoming you again soon.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 13 May 2014

My wife & i stayed here for 3 nights and had a nice time. The location was perfect, the breakfast was very simple and must improve. The price for my stay here was very cheap, as for the service, efficiency and overall assistance by the staff, it was brilliant.
If i ever go back to Singapore, i would definitely stay here

  • Stayed: May 2014, travelled as a couple
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Thank MuhammadAsvat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 19 May 2014

Dear MuhammadAsvat ,

Thank you for your excellent review.

We are delighted that you found the hotel's strategic location accessible to your needs and our staff had played a part in providing exceptional service that had surpassed your expectations.

Hearing from our valuable guests is very important as it enable us to constantly review our services. As such, we have taken note of your valuable feedback and rest assured that we will come up with more ways on how we can further improve our services, for your satisfaction.

We look forward to seeing you again.

Best regards,
Michelle Isidro
Assistant Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range: £101 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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