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“Great location in center of city”

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Orchard Hotel Singapore
Ranked #79 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 17 June 2014

Orchard Hotel is a good hotel in the center of Singapore - located at the end of the main shopping street, Orchard Street. Walk around the corner of the hotel and you have access to many malls, stores, restaurants, and bars. The rooms are decent but I wasn't wowed or overly impressed by the decor or the quality. The staff are very friendly and seemed to genuinely care about each guest. The lobby area is normally busy so in the evenings there is a nice atmosphere, with live music in the bar.

  • Stayed: May 2014, travelled on business
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1  Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 21 June 2014

Dear Ashley B,

It is fabulous to hear that you have enjoyed your stay with us and have found that the locality of the Orchard Hotel, a gateway to all your needs.

We look forward in welcoming you back and going that one step further to meet your individual service expectations and providing you an unforgettable stay.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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1,912 - 1,918 of 3,572 reviews

Reviewed 16 June 2014

A little disappointed with my stay at the Orchard. Staff were abrupt and not overly helpful. Beds were very uncomfortable.

Location is great though, and close to the Orchard road shops.

Finish in room was poor. Even in the updated Claymore wing?

Stayed: June 2014, travelled as a couple
Thank Ant6974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 June 2014

Dear Ant6974,

We appreciate the fact that you have taken the time to share your views with us. We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important as it enable us to further enhance our service experience to our guests.

I would like to invite you to please contact me directly at Michelle.Isidro@millenniumhotels.com, so that we may work towards regaining your confidence.

I look forward to hearing from you soon.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 15 June 2014

My third stay at the orchard and as always it was excellent. The staff are friendly and attentive, there is always a steady flow of taxis outside and the rooms are spacious and clean.
The pool has reopened since I was last here but there is significant building work being carried out nearby which if you are on a lay over or adjusting to jet lag is a pain in the neck!
The noodle bar is great value and the breakfast is worthwhile.

Stayed: June 2014, travelled on business
Thank Scottybower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 June 2014

Dear Scottybower,

Thank you for your fabulous compliments.

The Orchard Hotel strives to continuously go above and beyond our guests' expectations and we are delighted that our facilities and services have contributed in creating a memorable stay for you.

We look forward for your return where we will continuously commit to ensure that you will have many more pleasurable stays.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 14 June 2014

Good location, reasonable rates for Singapore, and rooms are quite nice. After several stays I still consider this my favourite location in that price range. Friendly staff, nice noodle bar in the lobby. Lobby cafe is not great and is noisy.

  • Stayed: March 2014, travelled on business
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Thank DXB_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 June 2014

Dear DXB_Mike,

It is wonderful to hear that you had a magnificent stay with us on many occasions and that our services have created memories that are significant to you.

We look forward in welcoming you back and we thank you for your loyalty to Orchard Hotel Singapore.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 12 June 2014

Very much a business hotel, even though there is an outdoor pool. Bar facility and choice of restaurants in hotel is good. Breakfast selection excellent.

Main bonus though is its location and access for the shopping malls and Orchard Road..

  • Stayed: May 2014, travelled on business
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1  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 13 June 2014

Dear Stephen C,

We thank you for selecting Orchard Hotel Singapore as your preferred accommodation for your recent trip.

We are pleased that you have enjoyed your stay with us and that you have found our services and our hotel’s centralized location have surpassed your expectations.

We certainly look forward to welcoming you back.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 8 June 2014

clean, comfy, service was okay, good location, free WiFi; near everything you will need: restaurants, bars, cafes, subway, shopping malls ...; nice swimming pool and gym. Breakfast was not bad but seemed a bit crowded.

  • Stayed: June 2014, travelled on business
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1  Thank BrianChiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 13 June 2014

Dear BrianChiu,

Thank you for your comments.

We are working very hard to meet the expectations of our valued guests and hearing from them is very important as it enables us to constantly review our facilities and services. As such, we are thrilled that you have found our location very accessible to all your needs.

Once again, thank you for choosing to stay with us and we hope to see you again on your forthcoming trips to Singapore.

Best Regards,
Michelle Isidro
Assistant Guest Services Manager

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Reviewed 8 June 2014

Stayed in March 2014 for 2 Days.

Centrally located, one of the best with access to Orchard Road. Does come across as more of a Business / stopover / transit variety hotel. Constant people movement is a reminder of this. We did not have any issues since we were more or less in the same category.

Breakfast was a decent spread, does get crowded from the get go and offerings are mostly catering to Asian clientele. Good enough for a quick fill and run.

Inroom dining was good, however did try some local delicacies which were not that appetizing. Bit of a warning on this would have helped.

Overall we would stay again here since it caters centrally to cover Singapore and staff were pleasantly well trained with a good service first approach.

  • Stayed: March 2014, travelled as a couple
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1  Thank prazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this reviewResponded 13 June 2014

Dear prazz,

We appreciate the fact that you have taken valuable time and effort to share your views with us.

We look forward in welcoming you back and going that one step further to meet your service expectations.

Best regards,
Michelle Isidro
Assistant Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#72 Luxury Hotel in Singapore
Price Range: £108 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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