This hotel is in a great location but that's where the good points end. To be honest, I'm surprised this hotel is still in business. Within 24 hours of arrival, here's what we experienced.
- The smallest room I've ever seen in a hotel. There was nowhere to put our bags if we still wanted to stand on the floor ourselves.
- A bathroom so small that sitting on the toilet meant hitting your head on the basin was almost unavoidable.
- Once the shower was used for the first time the entire bathroom was wet almost all over and was still that way when we returned that evening.
- Dry toilet paper? Forget about it once you've used the shower.
- No handtowel (we later found that the hotel doesn't even have them - seriously?!)
- Probably the most dated decor, ever.
- In room wireless? No, we didn't experience that because it quite simply doesn't work. We've got 5 wireless-capable devices with us and are therefore positive the devices aren't the problem, not to mention that we've been using all 5 of them during our 6 month trip (Singapore is our last destination). When the connection was available, it would drop within minutes and *might* be usable again later. Sending an email from the rooms is next to impossible.
The only good thing was that we were told we could move rooms the next day, to a room higher in the hotel that has a view. Don't stop reading ...
Firstly, the higher room suddenly became unavailable due to a large group that was arriving. I don't see how that's our problem as the room shouldn't have been promised to us in that situation. The excuse was that all rooms of that type were taken by the large group. It's weird, then, that I'm in one of those rooms now. Does it take a long list of problems like this before guests are accommodated? I'm not sure.
Anyway, our 'new' room was much better ... until I flushed the toilet and had something that looked (and smelt) like sewerage bubbling out of the SHOWER drain within minutes. One of the staff members was very helpful and apologetic, but it still took 45 minutes before someone was dispatched to look at the issue - an unfortunate young man with a plunger and some drain cleaner. Odd. Unfortunately, though, by this time a helpful and apologetic attitude wasn't going to improve our opinion of the hotel.
By now we'd moved to another room that smelt like smoke. "We can't help it if people smoke in non-smoking rooms." That's the message we were given when we asked about it. I'd like to mention that at no time had we made a scene or complained, just asked for the issues to be resolved.
The room we moved to after that was next to the room with the sewerage problem. That was no go as the smell had permeated the walls into the new room. I hate to think what odours the room on the far side had to deal with, if it was occupied.
We moved to yet another room - room #5 by this time. It was one of the newly renovated rooms, although I'm not sure why they didn't put us there in the first place instead of placing us in the terrible rooms we'd been in up to this point.
At this point, you might be wondering why we stuck around? Unfortunately, every other hotel within our price range was booked and, luckily, the final room was usable due to being one of the renovated rooms. The heating system works, but we've had the thermostat set on everything between 18 and 25 degrees - it's STILL freezing cold. The room has a great view of a brick wall and gets basically zero natural light, but whatever ...
Even though our room was newly renovated, there are still multiple electrical cables that can be freely grabbed by anyone inclined to do so. This is a serious safety issue, especially as some of the insulated wire joins have had the insulation tape fall off. This problem exists in at least 4 locations within the room.
There's also no carpet in the room we ended up in. To me this makes the establishment more like backpacker accommodation than a hotel. Keep in mind this was a new room, not one of the ones still to be renovated. If we were put in it, it would be safe to assume the room is considered finished and usable.
On top of all this, the walls appear to be paper thin, as are the doors between interconnecting rooms like ours was. At 1am this morning we were woken by a heated argument next door. That's not the hotel's fault, but I would expect that rooms with interconnecting doors are better insulated in the event that the rooms aren't occupied by groups that know eachother (probably most of the time).
At this point, you'd expect me to say that I wouldn't recommend this hotel. Yes, but not only that - I recommend you DON'T stay here. I have absolutely no hesitation in writing this review as my TripAdvisor reviews are based on fact and not just irrelevant thoughts.
Apologies to anyone thinking of staying here as everything I've written above is 100% true and is what we actually experienced towards the end of October 2013.
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- Also Known As:
- Robertson Quay Singapore
- Robertson Quay Hotel Singapore
- Hotel Robertson Quay