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“Good Location, Helpful Staff”

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The Elizabeth Hotel by Far East Hospitality
Ranked #83 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 4 May 2012

Me and my friend check-in around 10.45am. Usually, hotels only allows check-ins after 1pm, but they managed to find a room on the smoking floor that we could go in and rest immediately. We requested to check out the room first as we have experienced before that some Smoking Rooms have bad ventilation system. The front desk guy did actually let us do that and things turned out fine. On our last evening, after a long shopping day, we discovered our contact lens solution is gone when we came back to our room.We called room service and asked if they have any spare unused travel size bottle that we could use. The guy on the phone wasn't very helpful and he suggested that we walk (it's almost 12.30am) to the nearest 7-11 store (about 10mins walk) to buy it. Honestly, we were not happy about this and told him straight off that we have our bottle when we left our room but now it's gone and it's probably accidentally threw away by the housekeeping people. 2 mins later, the front desk called me, this time, asking me what was the brand of the solution and they will sent someone out to get it. We told her the brand and it took them pretty fast to deliver to our room.No charges at all. We were really grateful and since we only need one bottle, we returned the rest (3- bottles package) to the front desk when we check-out. They could probably use them when there's such incidents happen to other guests. Overall,it's a good stay and even though we feel like we are stuck in the 80s (interior/room/breakfast) , we were glad to stay there (27th-29th April) and will come back again.

  • Stayed: April 2012, travelled with friends
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2  Thank Joywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,270 - 1,276 of 1,433 reviews

Reviewed 28 April 2012

Hotel is in a great location, 8-10 mins walk to orchard road the shopping paradise of Singapore. The hotel is generally clean and it was very good value compared to other hotels on or near Orchard road. It also has a laundry and dryer which is very convenient as it was hard to find a laundry place in Singapore. Cannot comment on breakfast as we didn't have breakfast included. The downer of our stay tho was on the last night when I realised my watch was missing. It was just an average $20 watch which I bought in Vietnam, and as such I didn't think anyone would take it, but I did keep it in my camera bag so someone had to actually open my camera bag and look inside. Didn't mention it to the hotel as I wasn't sure if I had packed it and also as it wasn't worth that much I didn't make a fuss, but just a warning, you should lock up anything you wish not to lose!!!!

  • Stayed: April 2012, travelled as a couple
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1  Thank Nepean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

It was clean, reasonably priced, and had a good breakfast buffet. Our rate (superior room) excluded wireless internet and breakfast; however these can be purchased at the hotel.

Very near to the shopping district at Orchard Road. Here's a hint - if carrying a lot of purchases take a taxi back as it's very uphill...!

Room Tip: Upgrade from Superior
  • Stayed: April 2012, travelled on business
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1  Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JeffreyOng, General Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded 26 April 2012

Dear Mark T,

Thank you for taking your time to share your staying experience with us.

The Elizabeth Team is glad that you have enjoyed your stay and we look forward to welcome you back again.

Thank you.

Best Regards,
Jeffrey Ong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

The location is a bit farther than I thought. Behind Quincy and Elizabeth Towers, just across York Hotel. And it's uphill. But still within a walking distance.

Room looked old but clean. Space is standard. Not large but not small either. Booked for a non smoking room but got a smoking room instead because the non smoking ones w/ large bed was fully booked. The syphoon on the sink broke down. When I checked looked like it was broken before and reattached with some tapes. Staffs are helpful.

  • Stayed: April 2012, travelled on business
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Thank bminata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JeffreyOng, General Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded 26 April 2012

Dear bminata,

Thank you for your constructive comment regarding your recent stay with us. Your feedback is highly appreciated as it helps us to improve our facilities and service standards.

We are pleased to learn that your stay was generally good and we look forward to welcoming you back in the near future.

Thank you.

Best Regards,
Jeffrey Ong
General Manager

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Reviewed 10 April 2012

The hotel is 10 minutes walk away from Orchard which is famous shopping road in Singapore.
Hotel lobby was too small..
We have stayed in the executive room which was small but good, modern and useful furnished. It was also very clean and tidy. There were everything you need as a traveler in the room.
Breakfast was not very good, but it was ok. Breakfast area was too small so if it’s crowded you had to wait for an empty desk.

  • Stayed: March 2012, travelled as a couple
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1  Thank Burçin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JeffreyOng, General Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded 16 April 2012

Dear Burçin k,

Thank you for your constructive comment regarding your stay with us as it helps us to improve our service standards.

We are pleased to learn that your stay was generally good and we look forward to welcoming you back in the near future.

Thank you.

Best Regards,
Jeffrey Ong
General Manager

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Reviewed 9 April 2012

we stayed 1 night but i can say that the room was quite small.
But its location is 5 minutes walk to the orchard road.
İf you have hurry in the morning its not easy to have breakfast because the breakfast room is very small.

  • Stayed: March 2012, travelled with family
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1  Thank srhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JeffreyOng, General Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded 19 April 2012

Dear srhan,

Thank you for selecting The Elizabeth Hotel as your choice of accommodation.

We have taken note of your comment with regards to the size of the breakfast room and will definitely look into it for future improvement.

We certainly look forward to welcoming you back to The Elizabeth Hotel.

Thank you.

Best Regards,
Jeffrey Ong
General Manager

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Reviewed 2 April 2012

i was in Singapore for a 3 night stay and i choose this hotel mainly because of its location. it was in orchard road. We had booked a Executive deluxe room. Exterior & Interior of the hotel was good and clean. Shocker was the size of the room. I have to call it a nest rather than the room.

It was small and unacceptable. To be honest, Bathrooms were of the same size of the room. The room could accommodate only a king size bed. absolutely no space on the sides of the bed or in the front of the bed to walk around. apart from this aspect, the hotel got almost everything rite. Service was good. Staffs were helpful and i would've given a 4star if not for the size of the room.

So i recommend this hotel if room size doesn't mean anything to you.

Room Tip: checkout your rooms before confirming your stay.
  • Stayed: March 2012, travelled as a couple
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Thank Padmanabhan_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_JeffreyOng, General Manager at The Elizabeth Hotel by Far East Hospitality, responded to this reviewResponded 4 April 2012

Dear Padmanabhan_K,

Thank you for your constructive comment regarding your recent stay with us. Your feedback is highly appreciated as it helps us to improve our product and service delivery.

We are glad that you have enjoyed your stay with us and thank you for recommending The Elizabeth Hotel. Your comment on the size of the room will be taken note of for future refurbishment projects.

Once again, we thank you for feedback and look forward to have you with us again.

Thank you.

Best Regards,
Jeffrey Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Elizabeth Hotel by Far East Hospitality

Address: 24 Mount Elizabeth The Elizabeth, Singapore 228518, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Family Hotel in Singapore
#56 Romantic Hotel in Singapore
#66 Business Hotel in Singapore
#75 Luxury Hotel in Singapore
Price Range: £85 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Elizabeth Hotel by Far East Hospitality 4*
Number of rooms: 256
Official Description (provided by the hotel):
Designed with a distinct European accent, The Elizabeth Hotel is a modern take on a classical era, with its modern chandeliers and black marble counters accentuated by warm back lights. The overall look and feel of the interior décor is one of timeless elegance, with strong tones of colonial influences.Located just minutes from the famous Orchard Road shopping district by foot, and only a 25-minute car ride from Changi International Airport, we are strategically situated on the private and exclusive enclave on Mount Elizabeth.The Elizabeth Hotel is the definite choice for both business and leisure travellers looking for a hotel with character and within easy reach to Orchard Road. ... more   less 
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Also Known As:
Elizabeth a Far East Hotel
Elizabeth Hotel Singapore
Elizabeth Far East Hotel
The Elizabeth Hotel By Far East Hospitality Singapore

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