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“Good Hospitality” 4 of 5 bubbles
Review of The Elizabeth Hotel by Far East Hospitality

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The Elizabeth Hotel by Far East Hospitality
Ranked #78 of 309 Hotels in Singapore
Singapore, Singapore
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good Hospitality”
4 of 5 bubbles Reviewed 13 June 2014

The hospitality rendered by the staff was stellar, from the efficient reply from Santos manning the email, to the helpful bellboys who offered their assistance with the luggage to the friendly and approachable staff at the reception. It was a pleasant surprise that we were upgraded by Nathan at the reception from a Superior Room to a Premier Room when he found out that it was our first stay at the hotel. First impressions account for alot and this first impression was a very good one. So kudos to the staff for having the initiative.

The Elizabeth Hotel may not be the newest in town, but it is undergoing or has under gone refurbishment, so while not all things may not be sparkling new it exudes an old world charm. Location wise, it is near shopping malls and the mrt, so shoppaholics rejoice!

Our stay came with complimentary wifii and breakfast at Modestos for two (buffet style). Breakfast was a simple affair. It wasn't bad, but it wasn't stellar as there was limited choices. Still it's good enough to fill you up.

The room was on the 7th floor, our Premier Room clean and decorated simply with clean lines and warm tones of white and brown. It was a compact but comfortable room with space to even place an extra bed! Speaking about the extra bed, it took quite a while for the bed to arrive but it was clean and comfortable.

Those with sensitive nose rejoice! In place of carpeting, it is all flooring - which does minimize the movement and collection of dust.

There are the usual toiletries: cotton (wool /swabs), shampoo, lotion, shower gel, razors, toothpaste and toothbrush etc... The shower area / toilet has a glass panel! But not to worry as there are shades that can be pulled down with some silhouette peeking through occasionally. So you might to stay with friends/family that you are comfortable with.

Overall, it was a good stay and the hospitality was warm and welcoming. It was just a staycation, but it was a good one.

Do check out my blog for more photos and the staycation experience! :)

Room Tip: The Premier Room are newer and comfortable.
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelbytez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 22 June 2014
Dear travelbytez

Thank you for taking the time to share your stay experience with us and we are happy to note that it has been a positive experience.

Your detailed comments is much appreciated and in particular including it in your travel blog.

It has been a pleasure having you with us and we look forward to welcome you back in the not too distant future.

Have a wonderful week ahead

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,219 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

This is a hotel that goes the extra mile. During our 5 night stay with The Elizabeth, we never came across anyone who was impolite / disinterested or superficial.

We were greeted by Lory and Ana Marie (hope I got the spelling right) who were not just polite and welcoming but made that extra effort to ensure we're enjoyed our anniversary stay. They gave us a complimentary upgrade and also beautifully decorated the room with roses and chocolates to welcome us.

The premium room was clean and comfortable. Rooms were cleaned regularly. Wi-fi was free and fast

Breakfast was very good. We quite liked the spread, although we found it lacking a little on vegetarian food on some days. But overall a very good and sumptuous breakfast on most days. A special mention of the entire staff at Modestos, everyone was polite, courteous and attentive.

Conveniently located just off the orchard road, the area around the hotel is peaceful away from the chaos. Be prepared to walk for about 5-7 minutes to the nearest MRT or the Bus Stop. The hotel also has a free shuttle service to the business district at 8.30 am.

We did notice that some parts of the hotel had definitely seen better days but I believe the hotel is already addressing it.

We loved our stay with The Elizabeth. The would strongly recommend the hotel.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ssyatri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 10 June 2014
Dear Ssyatri

Thank you for taking the time to share your stay experience with us and glad to know that it has been a positive experience.

We will share with Lory and Ana Marie your appreciation for taking the extra effort in making your anniversary stay an enjoyable one. Likewise we will also share your mention to the Modesto's team

It has been a pleasure having you with us and thank you for recommending us.

Have a great week ahead

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Booked a Suite (Room 1108) to celebrate my wedding anniversary (traditional) at The Elizabeth Hotel under their Weekend Savers promotion which include breakfast for 2 persons at Modesto’s. The actual anniversary was in May but I have to postpone it due to work commitments and I briefly mentioned it when I make the reservation with the hotel. So imagine my surprise when I stepped into the room and saw the lovely decorations done by the hotel staff. Thank you!

Unlike most of the other hotels under Far East Hospitality, Elizabeth Hotel does not have Club rooms. Instead guests that booked Primer, Family or Suite rooms enjoy access to the Executive Pavilion that is stock up with complimentary drinks, cookies, cup noodles, muffins, apples, etc, so you don’t have to go hungry in the middle of the night.

The suite is very spacious and they even have an iMac in the bedroom and a air ionizer in the living room which is so cool!

The only problem I have is the toilet bowl i.e. you have to flush several times in order to get rid of the toilet papers.

Overall it was a pleasant stay I and will definitely recommend Elizabeth Hotel to my friends.

Stayed June 2014, travelled as a couple
Helpful?
Thank Alson_Teo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 10 June 2014
Dear Alson_Teo

We are privileged to be a part of your celebration and turning your stay experience into a memorable romantic weekend.

It has been a pleasure having you with us and making The Elizabeth the choice hotel for your special occassion. We have highlighted the challenge with the flushing system and the Engineering team has sinced rectified the issue.

The team look forward to welcome you back and thank you for recommending us.

Have a pleasant week ahead

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

I traveled to Singapore for a quick overnight business trip, and as I had an appointment on Orchard Road this seemed like a good choice.

I arrived in the late afternoon on foot, and at first I was a little bit unsure as to whether I was at the right place since the signage is only clearly visible once you reach the door. I was warmly greeted by the porter who confirmed I was at the right place.

Check in was a breeze and everything was sorted in less than 5 minutes, with all information already updated in the system.

The room I had booked was the most basic type, as I only needed a place to sleep. Though I must say that it was showing its age, the carpet had a huge burn mark in it where some genius put a hot iron at one point, and the AC could not be adjusted, it was either on or off. Not a big problem for me since I love cold anyways. The bathroom was very clean, and the bed extremely comfortable. I was unsure whether the water bottles were free or not, so I opted to carry some of my own during my time there.

Check out was smooth and efficient, despite me having some very specific requirements for how the invoice was issued, they did it without any problems. A quick walk down the road and I took the subway to the airport for 2 dollars. Can't complain there.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vincent89BKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 8 June 2014
Dear Vincent89BKK

Thank you for your comments on the carpet and air-con and will defintely address this with both the Housekeeping and Engineering team.

Nonetheless we are gald to know that your check in, check-out and stay experience have been a positive one.

The team at The Elizabeth Hotel thank you for makng us your choice hotel and look forward to your next visit.

Have a wonderful week.

Best Regards


Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

I'm staying here from yesterday June 5th until June 8th. I booked the premier room which is that you should have when you're staying here; my suggestion. The room is clean, and the bed is comfortable as well. This is old hotel but premier room is newly renovated I reckon. But the breakfast below my expectation. They should have more food variety with good taste and 4 star standard hotel. Anyway location is good, if you take the mrt from airport alight at orchard and walk pass Lucky plaza and go straight to Far East plaza, there's good wood hotel next to it you'd find a shortcut through York hotel. Elizabeth hotel just across York

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nhazzla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 8 June 2014
Dear Nhazzia

We thank you for recommending our newly renovated Premier Room and glad that it has met with your expectation.

The Manager in charge has been briefed on your breakfast expectation and the restaurant team will definitely review this during their next menu planning.

It has been a pleasure having you with us and look forward to welcome you back.

Wishing you a pleasant week ahead

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

from the moment you walk in and meet the staff all is so good nothing is to much trouble for any of the staff we had mr Bernard Toe who went out of his way to assist and the rooms are a good size and spotless the food is good the pool area so nice to site and have your meal or a drink it is in fact a true holiday hotel nice people good food this is the place to go.the reception area is grand and as a hotel should be the lifts are fast we never had a delay well worth the money so give them a call

Room Tip: my room was good all you need hot water a good bed and room to walk around
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NITRAM26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 8 June 2014
Dear NITRAM26

Thank you for taking the time to share your stay experience with us and we are gald to know that it has been a positive one.

We will definitely share your comments with Bernard Teo whose assistance during your stay has left a good impression with you.

Your recommendation is much appreciate and look forward to welcome you back soon.

Have a pleasant day

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 June 2014

I went to Singapore last year and I stayed here. It was a decent hotel..nothing extraordinary.
To be more understandable, I'll write in bullets
Pros :
*Nice Ambiance
*Good Cybercafe
*Nice and cute swimming pool
*Delicious Breakfast
*Clean and cozy rooms
*Fantastic-looking elevators
*Helpful and friendly Staff....they would solve any of your problems unless and until it is sensible..
*Good Gift Shop (Although it was a little expensive)
*They would most probably not charge you for the use of the chargeable minibar in the room...at least it happened with me!!
*Spectacular Location.... close to malls, shops, taxi rental(the hotel staff can go there and rent a cab for you) and the area is quiet also.
* All services and appliances in rooms and hotel is functional... The ACs, Lights, Ice Room...Elevators..etc.

Cons :
*No fitness centre
*Too expensive restaurants....for instance they will give you one small plate of spaghetti(and I really mean PLAIN Spaghetti with not sauce or gravy) for $45
*Old type of furniture in rooms
*Rooms are a little small (the Standard ones)
*No changing room near them swimming pool for boys... you have to change in your room and come to the poolside which looks a little awkward because you have to pass through the open restaurant and lobby...
*No early-check in is available even if you arrive just 15 mins early.....
* No spa or massage centre

Overall, it is a good hotel but because of the lack of changing rooms, fitness centre and space in the rooms, It gets a 3 from me. It is valuable if the cons don't matter for you..

WELL, NOW I CAN'T REMEMBER ANYTHING MORE..

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vidit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd Faharudin M, Manager at The Elizabeth Hotel by Far East Hospitality, responded to this review, 8 June 2014
Dear Viditk17

Thank you for taking the time to share your stay experience with us and we have shared your comments with the respective departments in addressing your concern.

While the room size is something that we cannot modify immediately, we will definitely review the old type of furniture in the rooms during our renovation plan. We would like to share that we have completed renovating 100 Premier Rooms and would recommend that you reserve this room on your next visit.

We do have changing rooms at the pool side to cater for guests who would like to spend time at the pool area for a swim without having to go back to their room to change. Towels are also readily available.

Once again we appreciate your comments and look forward to your next visit.

Best Regards

Mohd Faharudin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Elizabeth Hotel by Far East Hospitality

Property: The Elizabeth Hotel by Far East Hospitality
Address: 24 Mount Elizabeth The Elizabeth, Singapore 228518, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Family Hotel in Singapore
#56 Romantic Hotel in Singapore
#66 Business Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Elizabeth Hotel by Far East Hospitality 4*
Number of rooms: 256
Official Description (provided by the hotel):
Designed with a distinct European accent, The Elizabeth Hotel is a modern take on a classical era, with its modern chandeliers and black marble counters accentuated by warm back lights. The overall look and feel of the interior décor is one of timeless elegance, with strong tones of colonial influences.Located just minutes from the famous Orchard Road shopping district by foot, and only a 25-minute car ride from Changi International Airport, we are strategically situated on the private and exclusive enclave on Mount Elizabeth.The Elizabeth Hotel is the definite choice for both business and leisure travellers looking for a hotel with character and within easy reach to Orchard Road. ... more   less 
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Also Known As:
Elizabeth a Far East Hotel
Elizabeth Hotel Singapore
Elizabeth Far East Hotel
The Elizabeth Hotel By Far East Hospitality Singapore

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