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“Charming Hotel With 5-Star Staff”

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Village Hotel Albert Court by Far East Hospitality
Ranked #77 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 11 August 2014

We had a staycation from 9 to 11 Aug as part of my birthday celebration, and was pleasantly surprised with a room upgrade to Premier Room upon check in. Room was located at the courtyard and was quiet and near the gym and Jacuzzi. While the room was spacious and TV was big, it will be better if the bed was at least Queen sized.

We were impressed with how well trained and courteous the staff were. The hotel may not be 5-stars, but the staff definitely matched the quality found in top hotels.

On my birthday, we were also invited to the club lounge for drinks and finger food. It was a nice gesture by the hotel management.

Room Tip: Choose Premier Room, you will not regret!
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank NuttySingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 15 August 2014

Dear NuttySingapore,

Thank you for your review of our Hotel here on Trip Advisor. We are glad to learn that you had a wonderful experience, especially due to the service of our team. Your compliments has been shared with the team.. We would love to see you again and meet you in person the next time you stay with us.

Stay Village. And discover.

Yours Sincerely,

Ramesh Kanesan
Hotel Manager

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1,434 - 1,440 of 2,481 reviews

Reviewed 8 August 2014

I stayed between 4 Aug 2014 and 7 Aug 2014 and this was my first time at this hotel. The place is very near to Little India (Walkable distance) and has close proximity to Indian cuisine. The housekeeping is very good and the hotel staff were very courteous and excellent to accommodate the requests.

The front desk of the hotel deserves a speacial appreciation for their quick responses and friendliness.

The improvement areas:
1. The carpets at some floors outside the rooms may need some overhaul as they look damp and soiled. And, again this was my observation at initial glance but thankfully the rooms had hard flooring and were excellently maintained.

2. The Strict Non Smoking policy has to be enforced because the hallways used to smell very bad at times. But again, luckily the smell does not linger to the rooms. Probably the carpets used to soak the smell and continue to emanate the fumes.

3. The Air Conditioner in the rooms could have better control systems. I had a little tough time to set the room temperature to warm air and the room at times got chilled.

Ravikumar GK

Room Tip: Verify the rooms that are given to you before moving completely. Some rooms on the ground floor had...
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  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Ravikumar1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 11 August 2014

Dear Ravikumar1008

We thank you for sharing about your stay at Village Hotel Albert Court.

We appreciate for letting us know on our shortfall during your stay and apologize for the inconveninece. We are glad that the stay was fine and I have shared your comments with the team.

We have recently renovated our Superior and Deluxe rooms and we will be upgrading our corridor carpets as well as the aircon system in September.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Sincerely,

Ramesh Kanesan
Hotel Manager

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Reviewed 8 August 2014 via mobile

Booked via Expedia.com and room booked was a superior room which the first time when I entered the room was totally a major unsatisfactory. The bed of the superior room isn't a queen size as it can only fit for 1 person. Approach back the reception and got an upgrade of the deluxe room however the bed is not fixed and its a rollaway bed that move. Comfort of the hotel is not up to the standard. Reception did not mention what is complimentary in the room and bottle of water in the room did not even stated that is free. Appreciate that the staff send a complimentary bday cake but no side plates and fork given. And I'm thinking should I eat the cake with my bare hands? Internet connection is too slow. The standard of the hotel is just average. Room amenities are limited with no mini bar and other bath amenities. Thinking to stay here again will be definitely a no. Service standards is just average perhaps I'm a local as the service given is limited.

Stayed: August 2014, travelled as a couple
5  Thank FifieFifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 8 August 2014

Dear FifieFifey,

It is regrettable to note that your stay experience at our hotel was not up to expectations. Exercising genuine care and comfort is of utmost importance and I sincerely apologize if this was not the case.

Please be assured that your feedback is being looked into seriously and we will review the need for any corrective measures to improve our guest experience.

We sincerely hope that you will allow us another opportunity to host you again so you could truly experience the service that we stand for.

With Kind regards,

Ramesh Kanesan
Hotel Manager

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Reviewed 7 August 2014

This hotel is located close to Little India...known for shopping and having high Indian population...metro station is close by...
Hotel rooms are good...considering Singapore, size of rooms is quite decent...rooms are clean and well furnished...washroom is also clean and big...it's not a very big property...you have restaurants right below the hotel and also in-house restaurant...breakfast buffet spread is ok...

Hotel staff is courteous...we arrived early in the morning before check-in time..they gave us space to sit back, refresh and relax...and hurried up our check-in process...
it's not a very classy/jazzy hotel...but well maintained and has a charm of its own.

Location wise...sightseeing places are not very far off...Sentosa is well connected by Little India Metro station close to hotel...Merlion, gardens by the Bay are also not very far off...
All in all a pleasant nice stay !

Room Tip: There is not much of a view to chose from..being in the city with buildings around !
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  • Stayed: April 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 301niting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 8 August 2014

Dear Nitin G,

Thank you for your gracious review of us on Trip Advisor. We delighted to know learn that you had a wonderful experience, especially due to the service of our team. Your compliments has been shared with the team.. We would love to see you again if your travel brings you back to our garden city.

Stay Village. And discover.

Yours Sincerely,

Ramesh Kanesan
Hotel Manager

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Reviewed 5 August 2014

The hotel has an Old World charm with modern facilities and very friendly, courteous and efficient staff. We were upgraded to a Family Room on arrival at no extra charge and enjoyed our 4 day stay while visiting the sites in the nearby area. The hotel provides an excellent breakfast at a reasonable extra charge. The Little India MRT station is only one block away and an easy 5 minute walk.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Graeme W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 8 August 2014

Dear Graeme W,

Thank you for your review of our Hotel here on Trip Advisor. We are glad to learn that you had a wonderful experience, especially due to the service of our team. Your compliments has been shared with the team. We would love to see you again if your travel brings you back to our garden city.

Stay Village. And discover.

Yours Sincerely,

Ramesh Kanesan
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Whilst this hotel is situated in a convenient location and is reasonably priced by Singapore standards it lacks considerably in other areas. Firstly, it could do with a good clean and some new carpets. The carpets were worn, dirty, and really should have been replaced or at least vacuumed some time ago. Secondly, after we checked into out room we noticed grime on the bathroom walls and door which appeared to have been there for some time. Finally, the money they held on our credit card upon arrival will not be released by the bank for two weeks after the departure date. This is something that was not articulated to us at check-in and if it was we certainly would have made a cash deposit. Furthermore, when making an enquiry regarding the whereabouts of the money a staff member informed us it was a matter for their Singaporean bank and would not make any follow up enquiries on out behalf. Overall, I would not return to this hotel and would not recommend it to anyone else. There are many cleaner and friendlier accommodation options in Singapore at around the same price range.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank H G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 4 August 2014

Dear Hlove2travel,

It is disheartening to learn that your stay with us fell short of your expectations, however we are highly thankful for your valuable feedback.

We are in the midst of replacing our corridor carpet. The hotel beds are with toppers and were replaced after the recent renovation. It is to our surprise to learn that the upkeep of your room was way short of our hotel standards. Please be assured that we take a serious view of such lapses; we have since disseminated your feedback to our housekeeping department and reviewed our cleaning and inspection processes.

With regards to your credit card, we inform the bank to release any authorization hold amount upon departures. We have taken your suggestion onboard and work with the team.

Although your last stay with us has not been satisfactory, the Village Hotel Albert Court team sincerely hopes to have another opportunity to regain your confidence by providing you with a true village experience. Please contact me directly at rameshkanesan@fareast.com.sg if I am able to assist in any manner for your subsequent stay with us.


Kind regards,

Ramesh kanesan
Hotel Manager

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Reviewed 1 August 2014

I stayed here from 26-Jul to 31-Jul. We booked for Superior Room but were complimentary upgraded to Club Room. The hotel staff was very cooperative. There was some issue with the housekeeping, but was very well looked after on complaint. It was like home away from home. Breakfast buffet was good with variety.

Room Tip: Club Rooms facing towards the courtyard may be noisy
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank GargYogesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RameshKanesan, Manager at Village Hotel Albert Court by Far East Hospitality, responded to this reviewResponded 3 August 2014

Dear Yogesg G,

We thank you for sharing about your stay at Village Hotel Albert Cour.

We appreciate for letting us know on our shortfall during your stay and apologize for the inconveninece. We are glad that the stay was fine and I have shared your comments with the team.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Village at Albert Court soon.

Stay Village. And discover.

Sincerely,

Ramesh Kanesan
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Albert Court by Far East Hospitality

Address: 180 Albert Street Village Hotel Albert Court, Singapore 189971, Singapore (Formerly Albert Court Village Hotel)
Region: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#38 Family Hotel in Singapore
#43 Romantic Hotel in Singapore
#43 Business Hotel in Singapore
#70 Luxury Hotel in Singapore
Price Range: £79 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Albert Court by Far East Hospitality 4*
Number of rooms: 210
Official Description (provided by the hotel):
Village Hotel Albert Court is a landmark of Albert Street restored from pre-war shop houses. The Paranakan-styled hotel has enhanced the historical shop houses with modern luxury to endowed guests to enjoy convenience while indulging in its rich cultural guestrooms. This popular hotel lies along the famous street for food and beverage before the 1980s, Albert Street. It was named the Gourmand Street of Singapore in Cantonese. The many celebrated restaurants still exist around the hotel today. The well located hotel is located in the heart of Singapore and is easily accessible to the Business District and Shopping District, which offers convenience to both the business and leisure travellers. From April 2014, experience the newly refurbished rooms designed with the necessities and comfort in mind for both business and leisure travellers as well. ... more   less 
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Also Known As:
Albert Court Hotel Singapore
Village Hotel Albert Court By Far East Hospitality Singapore

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