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Carlton Hotel Singapore
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Reviews (4,309)
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1,548
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Reviewed 13 May 2014

I stayed in this hotel for 1 night when i was transitioning between Singapore and Thailand. I had booked a Standard room for 1 night in the Staycations package. When i checked in i asked if there was a chance of an upgrade and then went about enjoying the free wifi in the lobby. I was told i would be upgraded to a club room on the 25th floor - cue excitement. I took the lift up and opened the door and swear i thought i was transported back to the 1970s. The room looked like it has been kept the same since the 70s. The wardrobe doors wouldn't stay closed and as a result the light was continuously on - annoying when trying to sleep. The temperature was lowered to 15 as the room wouldn't get cold and it suddenly stopped working at around 1am . I rang the reception and they had a technician come up to the room eventually 3 technicians later - the told me they had opened some valve - after 2 hrs the room got cold - at 3:30 i was just climbing into bed. Not a word of apology from the hotel nor did they ask if everything was ok. Then the wifi story. After logging on to free wifi at the lobby i went up to the room to log on and could not find a wifi signal. I called reception and said i cant find the wifi signal only to be told that rooms in the 'OLD' wing do not have wifi and only rooms inthe 'PREMIER' wing have wifi . Note you are not given the option to select which wing u want. Whay was i put in the OLD wing in the first place ??? Very deceptive. After telling reception how silly their way of doing things was i eventually had a wifi router sent up to the room. If you want a room with heaps of hassle and things that dont function halfway through the night - this is the place for you - if you want peace of mind - go somewhere else.

Room Tip: Go somewhere else
  • Stayed: May 2014, travelled solo
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4  Thank Narentheran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Thoroughly enjoyed our stay at this hotel. When we visit again we will definately consider staying there again. One of the best we've stayed in in our travels. Beautiful decore and very polite & helpful service. Lovely big window with a very interesting view over a semi industrial area - very pretty at night.

  • Stayed: February 2014, travelled on business
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Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

Impressive looking foyer and very professional staff. Taxis are easily accessible at the front of the hotel. Rooms were of the quality you'd expect, but ours was beginning to feel a little well worn.

Only negatives were the lack of proper shower rooms after check out to freshen up before our late night flight (have to use the swimming pool changing rooms), and the absence of free in room Wi-Fi. Feels a little mean to charge guests to print off boarding passes in this day and age too, especially at a hotel of this quality, it was the only hotel we encountered to do so on our trip through Malaysia and Singapore.

Stayed: May 2014, travelled as a couple
Thank MQAQVQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

You can't beat this place for location. BUT the other recent reviews are right. The service from the front desk is appalling. No smile, no eye contact, no "welcome", but a demand for a credit card and a passport. This manner was not a one off, it was endemic across the front office staff, who really couldn't appear to care less. Whether that is because the majority of clients appear to be air crew, I don't know, but I was stunned at the service. Completely the opposite of what you expect in Singapore. As for the facilities, I am sitting in the reception which is the only place for wifi. Nothing in the room, just an old fashioned Ethernet connection at exorbitant rates. No wonder the foyer is packed of people on tablets 24/7. The TV in the room barely works and has a poor selection of channels. Not that I want to watch TV, but it is far short of what I expect for this level of hotel and price.

So if you want a good location and base, it is fine. If you want to feel welcomed and have access to standard levels of technology, go elsewhere. I wouldn't come back here, despite the location - there are other hotels just as close and I am sure the service can't be any worse.

Stayed: May 2014, travelled on business
3  Thank Jonathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

For the money you can do so much better in Singapore!! 50% of this hotel is refurbished and 50% is not. So ask for a premier wing room. If you don't, you will be accommodated in the original tower which is a timecapsule as to what hotels were like in the 1990's - no wifi, clunky light switches, aircon that doesn't resemble anything the thermostat is saying etc etc. Colleagues complained about checking into rooms that were not yet cleaned. I rang the concierge in the wee hours of one morning to complain about the smell of cigarette smoke and was dismissed!

Breakfast buffet was fine as was lunch and quality of meeting catering. Stayed here for 5 days and was hosting a meeting with 50 delegates. Every reasonable request came at a cost e.g late checkout, cancellations one week out etc.

Won't be back and cannot recommend.

Room Tip: Ask for the premier wing room. Has wifi. Book online for the lowest rates.
  • Stayed: February 2014, travelled on business
    • Value
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1  Thank WTOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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