I would have given this hotel a poorer rating but due to their well-maintained facilities, an average rating would suffice.
First issue: I made my reservation online and communicated with the front desk through email informing them that I will be in Singapore on a business trip and will be checking in a little pass midnight. On my behalf and through miscommunication, the booking was made for the midnight after my arrival; therefore, there wasn't a room prepared for me when I arrived. I understood the problem and asked if there was anything they can do as I was pretty tired from my flight. The graveyard shift receptionist was confused and I could see she started to become nervous so she called the duty manager to handle my case. As soon as I saw him come out, he had the most unwelcoming expression I've ever seen which automatically dropped my mood.
Second issue: The duty manager explained that due to my reservation there was nothing they could do; I could only check in the next day. I tried explaining to him that through the email conversation, I made it specifically clear that I will check in at this date, at this time (a new day begins when past midnight) but he explained that all hotels consider anytime before 4AM is still the previous date. He informed me that if I wanted a room now, I would need to pay for the night. Since I had no other place to stay and the company was paying for this trip, I agreed.
Third issue: It's about 3AM now and he informs me that my room will be ready in 3 hours... I'm already agitated about the whole situation and this just drives me up the wall. I informed him that I didn't need the room to be completely serviced, I just wanted a shower and a comfy bed to knock out on. He replies that there's nothing they can do, I would have to wait in the lobby.
Even though this situation is partially my fault, I would expect the hotel to be bustling around trying to get me a room as quickly as they can, I don't think it looks appropriate to have a guy sleeping on the lobby couch with his luggage. Nope, everyone seemed to not really care that this was happening...
Never staying here again and never recommending this place.
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- Also Known As:
- Singapore Carlton Hotel
- Carlton Hotel Singapore