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“Not a good hotel for Stayacation” 2 of 5 bubbles
Review of Carlton Hotel Singapore

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Carlton Hotel Singapore
Ranked #54 of 308 Hotels in Singapore
Certificate of Excellence
Singapore, Singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not a good hotel for Stayacation”
2 of 5 bubbles Reviewed 27 July 2014

I went for a Stayacation. Basically, this hotel has poor service.

1. The people who answer the phone are basically not polite and lacks customer service. Curt in response and lacks courtesy. Asked for shower gel and had to call 3 times & 45 mins later before it arrive.

2. Reception counter for check in is poorly man. Encountered rude service from the front desk guy Alex. Only 2 person were attending when the queue was long at usual check in peak hours.

3. Swimming pool is under renovation.

4. Access key didn't work towards the late afternoon. Asked the counter for assistance and was directed to queue to fix something simple and their fault.

5. Overall, deserves a poor rating. If you are a tourist, this is probably okay for the money paid. If you are looking for a stayacation, I suggest you check out Hotel Intercon instead.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Dennis040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (761)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • Finnish first
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  • German first
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English first
Manila, Philippines
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

Everything you would have expected from a hotel in this class... nice rooms, good breakfast and great location. Only thing missing is the internet in the rooms... I don't get it that access is available for free at the lobby and not in the rooms. I've stayed at other hotels in this city where internet is free in the rooms. Expect the lobby with people surfing the net. Aside from this issue, location was great as a mall and transport via the subway is just across the street.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tonito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 July 2014 via mobile

I stayed at Carlton for 2 nights. The room size is spacious and the location is great. However, the housekeeping needs to improve. I found some hairs in the bathroom and tissue box is empty. So sad that the swimming pool is closed as they are currently under renovation.

Stayed July 2014
Helpful?
1 Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas, United States
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

This hotel is lovely and modern without being OTT.
I stayed on the executive level and the room was fantastic. The bathroom was nice with a wet room and the deco pre of the room was modern and pleasant.
Room service was swift as was laundry services.
I only ate breakfast at the hotel, but this was also a good experience if a bit pricey!
The hotel is situated right next door to the original Raffles if you fancy a bit of History and conveniently located quite central to all attractions.
Overall a very nice experience and worth staying at!

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Callum W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brisvegas
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 July 2014 via mobile

This hotel was good value for money and was located in a perfect part of town. A short walk to shops and mrt stations which helped with the heat and rain.
The room was well appointed and spacious compared to some we have seen. We didn't include breakfast in our booking but tried it one morning and were very impressed in the quality of the offerings.
Would definitely recommend this hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank robk54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

I found this hotel to be a good location with the Raffles Hotel complex just next door and good shopping close by, although it is quite a walk to the likes of Orchard Road.

The whole hotel is very smart, but beginning to age. However, they did tell me they are in the process of refurbishing and this will make a huge differnce.

Free wifi was available in the foyer, so it was quite crammed down there trying to find a space to sit.

The swimming pool complex was excellent with towels available at the pool. There is a cafe at the pool, but often no-one to serve at it. I also had a massage at the spa and that was a treat at a reasonable price.

I only had breakfast at the hotel and this provided excellent variety

All in all it was a very pleasant stay in a lovely environment.

Room Tip: s the rooms are all being refurbished it is difficult to say, but I would think all rooms are good.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wanderer574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromley
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

Great location, opposite the Raffles Hotel and Shopping Centre. Staff and service were excellent. However, a lot of the rooms are tired looking and could do with a makeover. Having said that, there is a nice bar area with live music and an excellent buffet for breakfast.

Room Tip: Ask for a room higher up for peace and quiet.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank FossieBromley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel Singapore

Property: Carlton Hotel Singapore
Address: 76 Bras Basah Rd, Singapore 189558, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Luxury Hotel in Singapore
#58 Romantic Hotel in Singapore
#61 Business Hotel in Singapore
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Carlton Hotel Singapore 4.5*
Number of rooms: 940
Reservation Options:
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Also Known As:
Singapore Carlton Hotel
Carlton Hotel Singapore

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