I went for a Stayacation. Basically, this hotel has poor service.
1. The people who answer the phone are basically not polite and lacks customer service. Curt in response and lacks courtesy. Asked for shower gel and had to call 3 times & 45 mins later before it arrive.
2. Reception counter for check in is poorly man. Encountered rude service from the front desk guy Alex. Only 2 person were attending when the queue was long at usual check in peak hours.
3. Swimming pool is under renovation.
4. Access key didn't work towards the late afternoon. Asked the counter for assistance and was directed to queue to fix something simple and their fault.
5. Overall, deserves a poor rating. If you are a tourist, this is probably okay for the money paid. If you are looking for a stayacation, I suggest you check out Hotel Intercon instead.
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- Also Known As:
- Singapore Carlton Hotel
- Carlton Hotel Singapore