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“Carlton Hotel”

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Carlton Hotel Singapore
Ranked #56 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 27 July 2014

Stayed here for a week in July for work. New wing is very nice much better than the old set up which I stayed in years ago. I must agree with most reviewers that the front desk staff can use a lot of custmoer service training - would it really be that hard to show some genuine warmth and happiness when you greet and deal with guests. The bell hop and baggage handlers are able to do it when one arrives, why cant the front desk staff be expected to do the same?

Overall the room at the new wing was great, the breakfast was ok not great not bad, after a week of the same selection though it does get tiring. Nice enough place for a work stay (was next to our office) more geared for business travelers.

Room Tip: Only the rooms at the new wing are worth the stay
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Titos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,777 - 1,783 of 4,036 reviews

Reviewed 27 July 2014

I've stayed in the Old Carlton some 5 years + ago , now fully renovated its completely different
I take a room in the new wing (recommanded) with astonishing view on raffles city
New rooms - Premier Room are modern style, with excellent bedding , bathroom communicating by a large window (make it exotic) with the room nd looking toward the large window for outside view
A few place in 1 min walk to take breakfast if you have time for that as in the back of the Singapore art museum

Room Tip: Ask for rooms in the new wing called "Premier Wing"
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  • Stayed: November 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Gil_750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

I went for a Stayacation. Basically, this hotel has poor service.

1. The people who answer the phone are basically not polite and lacks customer service. Curt in response and lacks courtesy. Asked for shower gel and had to call 3 times & 45 mins later before it arrive.

2. Reception counter for check in is poorly man. Encountered rude service from the front desk guy Alex. Only 2 person were attending when the queue was long at usual check in peak hours.

3. Swimming pool is under renovation.

4. Access key didn't work towards the late afternoon. Asked the counter for assistance and was directed to queue to fix something simple and their fault.

5. Overall, deserves a poor rating. If you are a tourist, this is probably okay for the money paid. If you are looking for a stayacation, I suggest you check out Hotel Intercon instead.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Dennis040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Everything you would have expected from a hotel in this class... nice rooms, good breakfast and great location. Only thing missing is the internet in the rooms... I don't get it that access is available for free at the lobby and not in the rooms. I've stayed at other hotels in this city where internet is free in the rooms. Expect the lobby with people surfing the net. Aside from this issue, location was great as a mall and transport via the subway is just across the street.

  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank tonito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

I stayed at Carlton for 2 nights. The room size is spacious and the location is great. However, the housekeeping needs to improve. I found some hairs in the bathroom and tissue box is empty. So sad that the swimming pool is closed as they are currently under renovation.

Stayed: July 2014
1  Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

This hotel is lovely and modern without being OTT.
I stayed on the executive level and the room was fantastic. The bathroom was nice with a wet room and the deco pre of the room was modern and pleasant.
Room service was swift as was laundry services.
I only ate breakfast at the hotel, but this was also a good experience if a bit pricey!
The hotel is situated right next door to the original Raffles if you fancy a bit of History and conveniently located quite central to all attractions.
Overall a very nice experience and worth staying at!

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Callum W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

This hotel was good value for money and was located in a perfect part of town. A short walk to shops and mrt stations which helped with the heat and rain.
The room was well appointed and spacious compared to some we have seen. We didn't include breakfast in our booking but tried it one morning and were very impressed in the quality of the offerings.
Would definitely recommend this hotel.

Stayed: May 2014, travelled as a couple
Thank robk54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel Singapore

Address: 76 Bras Basah Rd, Singapore 189558, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Luxury Hotel in Singapore
#58 Romantic Hotel in Singapore
#61 Business Hotel in Singapore
#66 Family Hotel in Singapore
Price Range: £105 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Carlton Hotel Singapore 4.5*
Number of rooms: 940
Reservation Options:
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Also Known As:
Singapore Carlton Hotel
Carlton Hotel Singapore

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