Stayed here for a week in July for work. New wing is very nice much better than the old set up which I stayed in years ago. I must agree with most reviewers that the front desk staff can use a lot of custmoer service training - would it really be that hard to show some genuine warmth and happiness when you greet and deal with guests. The bell hop and baggage handlers are able to do it when one arrives, why cant the front desk staff be expected to do the same?
Overall the room at the new wing was great, the breakfast was ok not great not bad, after a week of the same selection though it does get tiring. Nice enough place for a work stay (was next to our office) more geared for business travelers.
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- Also Known As:
- Singapore Carlton Hotel
- Carlton Hotel Singapore