We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pool closed!!! No prior notification !!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Carlton Hotel Singapore
Ranked #58 of 312 Hotels in Singapore
Certificate of Excellence
Auckland, New Zealand
Level 6 Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Pool closed!!! No prior notification !!!”
Reviewed 15 August 2014

So disappointing when you're spending 3 days plus in a hot tropical climate of course a pool is so essential and a big part of the relaxation time you are so looking forward to after a long flight and long holiday away. Just can't believe the Hotel didn't have the decency to advise us the pool would be closed prior or when booking.
Also very strange, in our room, which at least was in the new tower, there was no info supplied by way of a folder etc. advising us info pertinent to our stay at the hotel, such as what floor was the gym or pool situated, what floor the restaurants were on, the name and type of restaurant/cuisine, facilities offered or available. No info on anything, we had to just keep asking!
Unfortunately this hotel has a way to go to bring its services up to 2014 standard.
We gave stayed here before, albeit many years ago, and had good memories, especially the standard of food on offer then, hence we decided to return. But unfortunately the standard of goof on thus visit did not live up to previous visit. It was repetitive and quite boring, each buffet the same.
Sorry, but you have a long way to go on the cuisine front also.
Carlton looks quite smart, even opulent looking when you arrive, but the reality is it's quite sterile with not a lot happening.

Room Tip: Make sure you insist on a room in the new tower or you will be very disappointed .
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kiwi15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,842 reviews from our community

Traveller rating
    1,305
    1,732
    543
    170
    92
See reviews for
652
1,288
288
1,003
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (800)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
2 reviews
Reviewed 12 August 2014

I stayed here for 3 nights in June. The rooms were very dated/old, which is surprising given its a 4-5 star hotel. Carpets were stained and there was repair work going on in the staircase. So the rooms were very unimpressive and i had to change rooms twice! I understand they are undergoing repairs and upgrading so make sure you request for the new rooms.

Having said that, staff were actually very helpful and apologetic. So praise to the staff for making it more bearable and being helpful.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank StephanieT7279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman
Level 5 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 August 2014

During my business trip to Singapore I had a very pleasnt experiance in this hotel, the room was neat and always clean, the view is amazing and the location is convenient as it is few secounds awway from city hall station.
I liked the hotel facilities and the hospitality of the staff and for sure going to come back next time.

Firas

Room Tip: i guess all are ok but higher will give you better view.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Firas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

We have stayed here around 5 times, this was the first time we were in the new tower. Room was very comfortable, quiet and well decorated. Location is excellent. We only stayed one night this time on way to Malaysia; would have been disappointed had we been staying longer about pool being closed for repair. This should be mentioned on hotel website. Another item to be aware of is that there is now a new hotel in chain called ' Carlton City '. We had a rather trying time gaining a transfer after our first booking turned out to be for the new hotel - which was not located where we wanted to be.

Room Tip: Choose new tower, high up,at back.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maitland, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
Reviewed 5 August 2014

Excellent hotel in a good location for a Singapore stopover . Check in was smooth and bags delivered within minutes of entering our room. Room was spacious and bathroom exceptional with a large free standing bath and numerous shower nozzles.

Room Tip: All rooms appear good but being on the 18th floor the street noise was none existent.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ironjay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

I stayed here on a business trip in July and found, like everything in Singapore that the standards of order and cleanliness were high. Staff were helpful in the lobby from the minute I stepped out the cab. My room was... roomy! And the bathroom luxurious (for a standard room!). Bed was very comfortable and the views were great. Air con was quiet and I could even open my window (which I like) - which looked out to a nice city scape view. All the facilities you'd expect including robes, wifi etc.
Breakfast was plentiful and staff were efficient and helpful. Lots of space for meeting in the downstairs foyers and a few cafe and bar choices too.
The location was excellent - conveniently located opposite Raffles and the mall.
I would highly recommend this hotel for a trip to SIngapore where you're not looking to blow the budget.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Polly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

My friend and I stopped off for 3 days in Singapore on our way to Australia and the travel agent had recommended this hotel to us, it was perfect. Right next door to Raffles Hotel, across the road from Raffles City shopping Centre and foodie centre and easy to get everywhere in taxis, which were surprisingly NOT expensive. The foyer at the hotel was an oasis of calm, the staff were really helpful, especially when I was struggling to get internet connection on my iPad. The rooms were huge and the beds sooooooo comfortable. We arrived early but they still got us fixed up with a room and on the day we left looked after our luggage and let us use the pool showers to change and clean up before we left. I would never want to stay at any other hotel there, have to say it was faultless :)

Room Tip: I would be surprised if there was any such thing as a bad room here, but we did stay quite high up...
See more room tips
  • Stayed February 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Gilly55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
Fairmont Singapore
#15 of 312 in Singapore
5,836 reviews
Show Prices
Show Prices
Show Prices
Naumi Hotel
#16 of 312 in Singapore
2,193 reviews
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#13 of 312 in Singapore
7,270 reviews
InterContinental Singapore
#7 of 312 in Singapore
1,012 reviews
Show Prices
Show Prices
Show Prices

Been to Carlton Hotel Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carlton Hotel Singapore

Property: Carlton Hotel Singapore
Address: 76 Bras Basah Rd, Singapore 189558, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Luxury Hotel in Singapore
#58 Romantic Hotel in Singapore
#61 Business Hotel in Singapore
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Carlton Hotel Singapore 4.5*
Number of rooms: 940
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Odigeo, Priceline, Asiatravel.com Holdings, Agoda, Expedia, Hotels.com, Southall Travel, Ctrip TA, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Carlton Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Carlton Hotel
Carlton Hotel Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing