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“With fabulous service, spacious room & bathroom”

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Conrad Centennial Singapore
Ranked #21 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 5 June 2014 via mobile

Stayed at this hotel for friends' birthday celebration. While we were on the queue to check-in, the service crew served each of us a glass of guava juice which we didn't expect to get.

The twin king room of this hotel is super spacious compared to many other 5 star rated hotels in Singapore, comprising of 2 super single beds, one desk, one sofa and one chair. Also, the bathroom is equally spacious such that 4 people can brush their teeths together at the same time. Their beds are really comfortable.

It is strategically located near to millennia walk, however some might have difficulties finding it as the hotel name is not placed on certain sides of the exterior building. Do ask the staffs at millennia walk if you couldn't find it.

Stayed: May 2014, travelled with friends
Thank jamcraze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 9 June 2014

Dear jamcraze,

The pleasure was ours to have you and your friends with us on this special occasion. Thank you for choosing Conrad Centennial Singapore to celebrate your friends' birthday, we are delighted that all of you enjoyed your stay. You may wish to know that we always have room packages on offer and promotions for our exciting range of food and beverage options. We look forward to seeing you again soon.

Yours sincerely,
Mark Meaney
General Manager

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1,905 - 1,911 of 4,472 reviews

Reviewed 5 June 2014

The Conrad is my preferred hotel in Singapore. I always stay here because it is well designed, has a good location but manly because the service is excellent. Every staff member of every department is dedicated to doing the very best they can to look after you. Housekeepers greet you in the corridors, the staff in the exec lounge are very warm and anticipate your needs. Then there is the excellent Commisionaire, Jag, who takes personal service to exceptional levels.

The hotel is comfortable and it is still my favourite but work does need to be done. Peeling wallpaper in the bathroom and a bed that was lumpy and clearly near the end of its life cycle come as unexpected - and unwelcome - surprises.

I stayed for 5 nights this visit and was disappointed to be allocated a room facing a construction site where jackhammers were at work until after mid night EVERY night of my stay. Why would such a good hotel allocate a top level frequent guest (Diamond) a noisy room for a five night stay? I really don't understand that decision!

Room Tip: Ask for a room that does NOT overlook Suntek city, which is a construction site until very late at n...
  • Stayed: June 2014, travelled on business
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1  Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 10 June 2014

Dear Ashley G,

Thank you for taking the time to give us your valuable feedback. We value your loyalty as a Hilton HHonors Diamond member and it is regrettable that we did let you down during your recent stay with us. Please be assured that we would have gladly changed your room to ensure your comfort for the rest of your stay.

In the meantime, we have taken the liberty of making sure that your room preference has been updated in our system for your future stays.

Nevertheless, I am happy to read that the Conrad Centennial Singapore is still your preferred hotel in Singapore and have taken great pleasure in bringing your kind mention of our overall service to my team members, especially Jag. As always, we look forward to welcoming you back and remain at your service.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 5 June 2014

Pros:
- Spacious room, comfy bed (we stayed in Room #2221) on April 2014.

Cons:
- On arrival, bell boy did not offer to help with luggage out of taxi (we had two 94L suitcases with us)
- Was asked to wait for a seat at Oscars (for breakfast) but seeing at least two other couples walking in. By the time we were seated (this after I inquired about my turn), there were many vacant tables. And at the end of our meal, we were rushed out of the door by two different wait staff ... go figure.
- Stayed in a business room and was given a letter saying that there is a dress code on the Level 4 poolside breakfast restaurant. While there, we notice people coming in in t-shirts/shorts/thongs/lycra and a table full of people who had just done a run. Now I do not mind a relaxed dress code, but if you are not going to bother with dress code, why do you advertise as such?
- Not once during our sitting was our plates cleared and we resorted to just moving the plates ourselves
- Coffee order when we sat down never came (we thought things would be better than Oscars ... but I guess not)
- Long queue to check out. On a positive note, the staff served drinks to the people in the queue
- Very dated, and in need of a facelift (it looked exactly the same when we last visited in January 2009!)

Was such a let down especially just coming from Shinta Mani Club in Siem Reap! Hubby and I regretted for not booking into the Hilton instead (which was smack in the middle of Orchard Rd)!

  • Stayed: April 2014, travelled as a couple
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3  Thank lynn_wabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 10 June 2014

Dear lynn_wabbit,

Please accept our sincere apologies for your unsatisfactory Conrad Centennial Singapore experience.

Your feedback is important to us and we are addressing the service shortfalls you have brought to our attention.

Breakfast at The Terrace is another breakfast option for our Executive Room guests to choose from and the dress code you refer to is the same imposed on our Executive Lounge. I understand your concern over the inconsistency on this code and my team and I are looking into resolving this.

We hope that you will stay with us again in the future - we look forward to the opportunity of delivering a much better experience to you. Thank you for your feedback.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 4 June 2014

The Bear, The Duck, The Big TV, The Stereo, The Bed, The DVD Player, and The Staffs! Very Good experience in this hotel.
Please bring your video cable, your fave DVD, CD Audio, or your audio cable to play the ipod songs to enjoy your stay here...
Superb service with super facilities! And cool Location too!

Stayed: June 2014, travelled on business
1  Thank PrinceDoddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 10 June 2014

Dear PrinceDoddi,

Thank you for your generous review of Conrad Centennial Singapore, we are delighted that our service, facilities and all the little touches in the guest room made your experience a positive one. We look forward to having you with us again on your next trip to Singapore.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 3 June 2014 via mobile

Can't fault this hotel at all.
It was my birthday and my partner called ahead without me knowing and the hotel organised cake and wine in the room.
HHonors Gold and upgrades to an exec room. Lounge is great. Good selection of drinks. No issue getting a later checkout (2pm).
Would stay nowhere else in Singapore!

Stayed: May 2014, travelled as a couple
1  Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 4 June 2014

Dear danielribo,

Thank you for sharing your recent wonderful experience with us on Tripadvisor! We value your loyalty as a Hilton HHonors Gold member and it is an honour to be your hotel of choice in Singapore. You and your partner are always welcome to your home away from home, and we remain at your service. See you again soon!

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 3 June 2014

Great location, with three malls nearby, abundance of restaurants, a stone throw away from Suntec City Convention center and also MRT station Promenade. Merlion is by a walking distance but not if you are with small kids or if you dont like to walk. I was staying at the business floor, for better view please ask for the Bay view. The business floor rooms are spacious, the bathroom is spacious, the bed and pillow are marvelous, seriously even if i were to be picky I could not find fault. Okey, maybe perhaps the fridge is too small and full of mini bar items. But then if the ice cubes container is always refilled by the staff here, i dont need the fridge anymore. The breakfast is good, the variety is normal variety for a 5 star hotel. The gym has multiple thread mills, quite big with chilled bottle water and orange juice at your disposal. The swimming pool is not shallow, but big enough to do laps. And if you like to jog outside, they prepare wet towels and chilled bottled water at the entrance, a nice touch. Jogging around the Marina bay early morning is a good time for you to enjoy the view around the bay. Internet is fast with stable connection.

Room Tip: Business floor, facing the bay. For good view of the bay, must be near the main lift.
  • Stayed: May 2014, travelled on business
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2  Thank SazTheTerrible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 4 June 2014

Dear SazTheTerrible,

Thank you for letting us know what made your Conrad Centennial Singapore experience great. I am very pleased that you were comfortable and felt well-looked after by the team during your stay. We look forward to delivering more memorable Conrad hospitality experiences to you in the future.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 3 June 2014

The staff was very helpful and friendly. The service was excellent. I was upgraded to the Presidential Suite, which was amazing!! But have to say that whilst the room was fine, I did expect more from a Presidential Suite.
I would recommend the hotel and would definitely stay here if I am in Singapore.

  • Stayed: May 2014, travelled on business
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Thank Jheeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 4 June 2014

Dear Jheeva,

My team and I thank you for your kind review of Conrad Centennial Singapore, we are delighted that you enjoyed your stay. We very much appreciate your feedback and recommendation, and hope to see you again soon.

Yours sincerely,
Mark Meaney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Centennial Singapore

Address: 2 Temasek Blvd, Singapore 038982, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Singapore
#7 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#10 Business Hotel in Singapore
#21 Luxury Hotel in Singapore
Price Range: £172 - £456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Centennial Singapore 5*
Number of rooms: 507
Official Description (provided by the hotel):
At the award-winning Conrad Centennial Singapore, we redefine luxury, sense and style, connecting you to the heart of prestigious Marina Bay, where business, fashion, art and entertainment blend into a dynamic playground for the discerning traveler. Just a short distance from six shopping malls with over 1,000 shops and 300 restaurants; world-class attractions such as Gardens by the Bay, the Singapore Flyer, and six museums; the Colonial Heritage area and Asia's largest casino at Marina Bay, we offer you discreet luxury at one of the world's top destinations. Feel the pulse of Singapore, reconnect at Conrad Centennial Singapore and rediscover the greatest luxury of all ...The Luxury of Being Yourself. Our hotel is a 2014 TripAdvisor Travelers' Choice award recipient. ... more   less 
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Also Known As:
Conrad Centennial Singapore Hotel Singapore
Conrad Singapore
Singapore Conrad

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