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“Excellent Service”

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Conrad Centennial Singapore
Ranked #20 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 25 July 2014

I recently had the pleasure of spending 3 nights in this lovely hotel on the way to and from Europe from Australia. I have been to Singapore many times and whilst most Singaporean hotels offer great service, I have to say that the staff at the Conrad Centennial were excellent from the moment we walked through the door on our first nights stay, to warmly welcoming us when we returned 5 weeks later on our way home. Particular mention has to be made of the staff in the Executive Lounge who always welcomed us with a smile and ensured that we had everything we needed at all times. I have to say a special thank you to Mark from the Executive Lounge, who realised very quickly that I was a very particular tea drinker and kindly ensured that there was enough Peppermint and English Breakfast tea available for me throughout my stay!! I was very touched to find my favourite tea in a gift bag waiting for me in my room when I was departing. Thank you Mark, that was a very kind thing to do. Our group of 3 women travelling together immensely enjoyed our stay in this lovely hotel, the room was spacious (even for 3 women sharing), the swimming pool was just what we needed after our long flight from London and the hotel is located in a central location for the amazing shopping which awaits in Singapore. If you are looking for a special place to stay in Singapore, I would highly recommend the Contrad Centennial and if you can, book the rooms which have access to the Executive Lounge, as it is well worth it.
Mrs Mulder AUSTRALIA

Room Tip: If you stay in a room with access to the Executive Lounge, you then receive free wifi at all times...
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  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Travelersgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 31 July 2014

Dear Mrs Mulder,

The pleasure was ours to delight you and your family with an outstanding Conrad hospitality experience! I am especially pleased to read that Mark and his team took great care of you and ensured that you were all comfortable throughout your stay with us. It is truly rewarding for them to realise that they were integral to your wonderful experience and your recommendation of the hotel.

Do stay with us whenever you travel through Singapore, we always look forward to welcoming you back to your home away from home.

Yours sincerely,
Mark Meaney
General Manager

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1,907 - 1,913 of 4,545 reviews

Reviewed 24 July 2014

Check in was smooth. Great location with friendly and helpful staff. We had a suit with club floor access and a view of the fountain.
Try and get a suit with club floor access, one of the BEST club floors i have been too, great breakfast and evening nibbles and drinks.

Room Tip: Suit with Club floor access.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 31 July 2014

Dear Frank M,

Thank you very much for your kind review, my team and I truly appreciate your generous compliments, especially of our Executive Lounge which highlighted your Conrad Centennial Singapore experience. We would be delighted to welcome you back in the near future.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 22 July 2014

Friendly and helpful staff from the entrance until front desk. I was given free room upgrade, free wifi and free breakfast being gold member without even asking for it like other Hilton portfolio hotels. The room is very comfortable and clean, house keeping did a great job on this. It has a nice view as well. Walking distance to Suntec City and Marina Square Shopping Mall with tons of shops and nice foods. Couldn't ask for more and will definitely come back if I visit Singapore again.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank BPY123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 24 July 2014

Dear BPY123,

It is a great pleasure to know that you enjoyed your recent Conrad Centennial Singapore experience. Thank you very much for your positive feedback, especially on our service, which made you feel comfortable and well-looked after during your stay. We look forward to having you with us again and welcoming you back to your home away from home.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 22 July 2014

Very nice hotel , i got my room on the 27 floor . I could see singapore view n lake with merlion statue from my room . the room was very clean , nice and big . They gave fresh fruit , chocolates and if you like, you could take a teddy bear and a duck for free ( my kids love them ) . i didn't try breakfast at 29 or 30 floor but i loved having my breakfast at first floor ( the officer said that the first floor had more varieties food than the upper and the upper is the formal restaurant )

What i don't like from this hotel is wifi is only free for 15 minutes

this hotel is near fountain of wealth , suntec city and i walk to the river to take marina bay sand and bridge at night

Room Tip: choose the room which can show singapore city from your room window ( mine can see merlion , maybe t...
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  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank miracleocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 24 July 2014

Dear miracleocky,

Thank you for reviewing your recent stay at Conrad Centennial Singapore, we are delighted that you enjoyed your experience with us.

We appreciate your feedback and you may wish to know that we do offer an Executive Room package, which includes complimentary WiFi usage and unlimited access to our Executive Lounge. We look forward to welcoming you back on your next trip to Singapore.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 21 July 2014

It is the staff of Conrad that makes the whole lot difference! The Concierge, Front Desk, Housekeeping and Restaurant Teams are all laudable for their excellent service! I also enjoyed the food at Oscar's. Your coffee is likewise great! Good job! You just need to add more electrical outlets for ease of charging several gadgets at the same time. Nevertheless, everything went well.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
1  Thank KVKapulong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 23 July 2014

Dear KVKapulong,

Thank you very much for commending my team members for the excellent service they delivered. It is rewarding for them to realise that they contributed highly towards your positive Conrad Centennial Singapore experience.

We also really appreciate your feedback on the food at Oscar's. With regard to your point on electrical outlets, you will be glad to know that providing ample powerpoints and stations to accommodate today's electronic devices is among our top priorities in our plans to upgrade our rooms and facilities in the near future.

Do stay with us again when you return to Singapore, it would be our pleasure to welcome you back.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 21 July 2014

THe first room assigned to us smelt stroingly of mold and the bathromm was in fact very moldy. In fact the shower did not drain properly, leaving a pool of water in a corner. Staff were helpful in changing rooms. Cleaning staff stood in the hallway discussing loudly every morning of our stay. On the positive side, room service was very firendly and fast.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
2  Thank Herb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 23 July 2014

Dear Herb W,

Please accept our apologies for the less than satisfactory experience you had recently at Conrad Centennial Singapore. Your feedback is important to us and helps us to focus on what is important to our guests.

I have discussed the points your have brought up with my team members and wish to assure you that we are taking corrective action where necessary. We are nevertheless pleased that you enjoyed our in-room dining experience.

Thank you for reviewing your stay and we hope for another opportunity to deliver a better experience to you in the near future.

Yours sincerely,
Mark Meaney
General Manager

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Reviewed 21 July 2014

The luxury of the Conrad Singapore is obvious upon entering the lobby. The rooms are comfortable and well appointed. I was also pleasantly surprised to be given a late checkout as a Diamond member without having to plead and beg like other Hilton properties.

One disappointment on my most recent stay was an air conditioner that refused to cool below 22 degrees, very unusual for Singapore. It was actually cooler in the Executive Lounge. Despite visits from the engineer and a room change, the problem was never resolved with no effort by the staff to rectify the situation, just meaningless apologies.

Be aware that at peak breakfast time there may be a wait and the need to sit outdoors. Other than that the breakfast buffet was impressive; the largest selection I have seen.
The opening of the Downtown MRT line now makes the nearby Promenade station useful to get around the city.

  • Stayed: April 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank JonTravelator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this reviewResponded 23 July 2014

Dear JonTravelator,

Thank you for your review of Conrad Centennial Singapore, we are delighted that you were generally satisfied with your experience with us, especially our breakfast buffet spread.

We appreciate your feedback and apologise once again for the inconvenience caused by the air conditioner in your room. You may wish to know that our team members have an on-going process to conduct thorough checks on our systems to ensure the comfort of our guests.

Please be assured that your loyalty as a Hilton HHonors Diamond member is valued and we look forward to welcoming you back when you are next in Singapore.

Yours sincerely,
Mark Meaney
General Manager

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Additional Information about Conrad Centennial Singapore

Address: 2 Temasek Blvd, Singapore 038982, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Singapore
#7 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#10 Business Hotel in Singapore
#20 Luxury Hotel in Singapore
Price Range: £148 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Centennial Singapore 5*
Number of rooms: 507
Official Description (provided by the hotel):
At the award-winning Conrad Centennial Singapore, we redefine sense and style. Rest in brand new guest rooms exuding contemporary luxury with Asian accents, accommodating the needs of the modern traveler. Stay in the heart of Marina Bay, where business, fashion, art and entertainment blend into a dynamic playground. Just a short distance from six shopping malls with over 1,000 shops and 400 restaurants; world-class attractions such as Gardens by the Bay, the Singapore Flyer, The National Gallery Singapore and museums, we offer you discreet luxury at one of the world's top destinations. Never just stay. Stay inspired. Our hotel is a 2017 TripAdvisor Travellers’ Choice and Top 25 Hotels Singapore awards recipient. ... more   less 
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Also Known As:
Conrad Centennial Singapore Hotel Singapore
Conrad Singapore
Singapore Conrad

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