I had booked a month in advance for a 1 night stay in a king bed business room at the Conrad on valentines’ day. However, 2 days before the 14th, a staff from Conrad called to inform me that they would be running on full house on 14 feb, and hence are offering an early check in at 10 am. As I had plans for the morning, I declined the offer and informed them that I would be checking in at the official check-in time of 2pm. The staff went on to inform me that, as they would be expecting a large crowd, it would be advisable for me to arrive after 3pm to avoid the crowd at check-in.
On the 14 feb, I arrived at 215 pm at the hotel lobby but only managed to get my turn to check-in at 240pm. I had a bad feeling when the front desk staff processing my check-in started making calls to the housekeeping department exclaiming the lack of rooms to issue to the guests checking in. True enough, she then informed me that the room category I had booked for was not available, and there were only twin beds left for the business rooms. She then proceeded to issue me a king non-executive room, which according her was the only room with a king bed left. When I enquired on why I could not get a room that I had reserved for, She simply answered that “rooms are issued on a first-come-first-served” basis. Imagine what rooms would be left if I had really came at 3pm? She went on further to explain that all the rooms in the different categories are exactly the same, differing only in the benefits that came with the room. Throughout the whole incident, she was persistent in getting me to accept the “downgrade” and her take-it or leave-it attitude showed that she was unwilling to go think of any other alternative.
Only after further enquiry, did she mention that my room would only be available at 7pm after a group of tourist on the business levels who has paid for late checkout till 6pm leaves. I am seriously puzzled on why the hotel actually allowed the prior group of guests to extend their checkout when they are expecting a full house?
That was not all. Minutes after entering the non-executive room that I was issued, I was rudely interrupted by a housekeeping staff who entered my room with her ‘staff key’, without even ringing the doorbell! Her explanation for intruding was, she was trying to check if the room is currently being occupied as the front desk is facing a shortage in available rooms. My partner and I were appalled at the way our privacy was not respected and also at the lack of communication between the front desk and housekeeping department.
Being our first stay with Conrad, I was seriously disappointed at the level of service we were provided with. I had read numerous good reviews regarding the hotel and was looking forward to my stay. I only managed to get the room category that I had booked for, at 7pm, after the senior duty manager personally attended to my request.
The rooms at the Conrad did live up to their reputation in terms of cleanliness and comfort. Small details such as the pillow menu were also thoughtful. The room service was also prompt and delicious.
My only piece of advice for those that are staying at Conrad during peak occasions. Be able to check in early, else be prepared to accept the lack of service.
- Official Description (provided by the hotel):
- At the award-winning Conrad Centennial Singapore, we redefine luxury, sense and style, connecting you to the heart of prestigious Marina Bay, where business, fashion, art and entertainment blend into a dynamic playground for the discerning traveler. Just a short distance from six shopping malls with over 1,000 shops and 300 restaurants; world-class attractions such as Gardens by the Bay, the Singapore Flyer, and six museums; the Colonial Heritage area and Asia's largest casino at Marina Bay, we offer you discreet luxury at one of the world's top destinations. Feel the pulse of Singapore, reconnect at Conrad Centennial Singapore and rediscover the greatest luxury of all ...The Luxury of Being Yourself. Our hotel is a 2014 TripAdvisor Travelers' Choice award recipient. ... more less
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- Also Known As:
- Conrad Centennial Singapore Hotel Singapore
- Conrad Singapore
- Singapore Conrad