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“Better than I expected”

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The Fullerton Hotel Singapore
Ranked #22 of 312 Hotels in Singapore
Certificate of Excellence
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Better than I expected”
Reviewed 22 April 2013

We were pleasantly surprised by the attentive yet unobtrusive service at the Fullerton Hotel Singapore.
I booked a Quay Room with a view of the Marina Bay Sands . It was located at the far end of the building so instead of the full length window /door with a balcony, mine had two smaller square windows with no balcony outside.It was also a split level room , with the bathroom and dressing room just next to the entrance and the bedroom down a small flight of steps. The lack of a balcony was slightly disappointing, but was compensated by the fact that the room was extremely quiet despite facing a busy road ,thanks to the thick age old stone walls and sealed windows. Nonetheless , if you wish for a Quay Room with a balcony , do specifically request for one with your booking. Photos can be viewed on Oyster.com.The rooms was cosy and had the usual amenities. There was also a pillow menu and a request for hypoallergenic pillows was followed through without trouble. The mattress was firm yet comfortable and the airconditioning a welcome respite from the humid and oppressive Singapore weather.
Breakfast at the Town restaurant started at 630am. We woke up early on the first morning and were surprised to find that there were quite a handful of early risers in the breakfast area. Although it was a Sunday, at no time did the breakfast area become unpleasantly overcrowded and the breakfast team worked together seamlessly making it a relaxing place to start the day. There is internal and eternal seating. The latter affords a nice view of the pedestrian and vehicular bridges and also allows one to gaze at the greenery fronting the Asian Civilisations Museum on the opposite bank.However , we chose to enjoy the airconditioning indoors:).The breakfast buffet spread was international and had Japanese,western,local delights etc on the menu. My favourite was the poached egg on a bed of creamed spinach serve with a crisp croissant(just nice to mop the runny yolk with). The local dishes like Chinese dim sun lacked finesse as the paper thin skins were not kept moist enough for consumption. The service was attentive- there was somebody to greet you at the door of the restaurant,someone to walk you to your table and tea and drinks were served fairly promptly. The cost was SGD 40 per person before tax and service charges(About SGD 55 pp after all in).
There are two different complimentary tours that can be booked with the concierge. As an effort to promote the history of the are, there is a heritage tour with brings your through the history of the Fullerton Hotel building and allows you a glimpse of the Straits Club Room and the Lighthouse on the top of the building. More recently, a maritime tour has been added. The guide is Florence ,a local, and she provides a delightful and vivacious introduction into the area. More details of the tours can be viewed on the hotel's website.
The location of the hotel is fantastic. A short walk underground brings one to the opposite side of the road where the current owners have purchased and developed the area into One Fullerton- a building that houses a row of restaurants that front Marina bay and allows one to enjoys the sparkling lights reflected off the waters in the evening. Or for a quick cuppa at Starbucks to start the day.Nearby is the Merlion and the Asian Civilisations museum.
Foodwise, we tried Lau Pa Sat but were sorely disappointed at the terrible(!) food there, an ill reflection of the local cuisine(which unfortunately is fast disappearing). A better and tastier selection is offered at the foodcourt called Galleria at Marina Square.The rojak store and Lam's noodles there are quite good!
Checkout was efficient and the duty manager kindly walked me to the door when he saw me struggling with my luggage.
Ah- it is a place I would consider staying again....

Room Tip: Sometimes the hotel website might offer a good deal. We booked a 2 night for the price of 1 . Do sho...
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  • Stayed April 2013, travelled as a couple
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Helpful?
2 Thank Audreyfromasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sydney
Level 5 Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 18 April 2013

The best thing about this hotel is the service - it was probably one of the best if not the best that I have experienced in any of my stays. Maid service was impeccable and so thoughtful. Example - they folded all my clothes that I selfishly left lying on the floor...but possibly the thing that absolutely blew me away was when I had put in a dress for dry cleaning and there was a small rip - someone hand sewed it at no extra cost and without me even asking! I've never experienced any service like that I was so impressed. There is a beautiful and grand lobby and the hotel facade is beautiful however the rooms are quite dated and small and very expensive for what you pay. I thought that the hotel could do with a makeover. Also, if you choose to stay in one of the outer rooms it is expensive. However if you get an inner room you don't actually look out on to the outside but onto the inside of the hotel! Anyway even though the rooms are getting old I would still say this is a lovely hotel because the service is wonderful. The buffet breakfast is fantastic! Lots of choice, lots of space and you can eat outside next to the bridge and wonderful scenery - I loved it.

  • Stayed October 2012, travelled on business
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Helpful?
2 Thank MissWizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 17 April 2013

We stayed a week. Everything was perfect; the room, view, housekeeping, front desk, concierge, restaurants, spa, porters, etc. Nothing was ever troubling or worriesome. A very well oiled service culture. Hotel was central to everything. We'd happily stay again.

Room Tip: The River view was lovely - 7th floor. Very quiet.
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  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank pwayland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mullumbimby, Australia
Level 6 Contributor
119 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed 16 April 2013

Comfort, location, amenity. This hotel has them all in abundance but its main asset is the quality of its staff. Needs are anticipated and service provided in a friendly, unobtrusive and highly professional manner. It is expensive but given the facilities, location and staff, it represents value.

Room Tip: A room with a balcony facing the bay offers the best views.
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  • Stayed April 2013, travelled as a couple
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Helpful?
3 Thank mg788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi, Louisiana
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 April 2013

We stayed at this majestic hotel for the commencement of our son.........a grand occasion befitting the grandiose colonial edifice.... The Fullerton. This hotel is a perfect mix of old world charm and modern elegance. It has an excellent location in the central business district of Singapore with close proximity to the happening night spot Clarke quay, the serene Singapore river and not too far from Orchard street the shopping paradise.
The room was well appointed with spectacular views of the river with its cruising bum boats.The bed was a super king size and the washroom spacious.The infinity pool was amazing with panoramic views of Singapore's iconic skyline and Marina bay. The seafood buffet at The Townhouse restaurant was pretty decent and the signature cocktails at the roof top bar Lantern mind blowing.The chocolate buffet at the Courtyard was sinfully delectable to say the least. The staff was very attentive and helpful making our stay here a unique experience.

Room Tip: A room with a view no doubt
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank jayaghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 April 2013

I only had one night at the Fullerton, but it was a great experience. I arrived at about 10am and was able to get straight into my room, which was a great bonus. Equally, the next day they allowed me a late check out to 2pm so my one night stay ended up being reasonably long.

Check in was quick and efficient and I was quickly in my room. Rooms are tastefully decorated, although personally I would have added more pictures. They perhaps need to do something about the cabling under the bench where the TV sits as it looks quite ugly from the bed. The flat screen TV however is enormous and should keep your attention!

The bathroom has separate bath and shower stall which I like and had a good range of toiletries, including toothbrush/toothpaste and razor.

I had really come for relaxation and spent a lot of time at the pool. The infinity pool is 25m long and has great views over the Singapore river and the Singapore skyline. It's the best located pool I have seen in Singapore. However it is a shame that there is not more space around the pool as the recliners are rather cramped together.

My rate included breakfast and the buffet selection was impressive with Japanese, Chinese, Malay and Indian offerings in addition to the usual Western choices. The food was delicious. However black marks for the coffee which was overbrewed, overstrong filter coffee that really tasted terrible. A five star hotel should be able to do much better than this. Also there were a few service issues that need to be improved. I had breakfast outdoors overlooking the river which was lovely, but I was surprised that they allow the general public to walk in front of the restaurant.

The lobby is a beautiful area and has a real buzz to it - it is obviously just as popular with locals as well as guests. It is good to see that in a hotel.

I got a great rate via Otel - it is definitely worth shopping around as you will be surprised how the rates vary. It's not a cheap place to stay but I definitely felt I got value for money.

Overall a fabulous stay - my only regret was that it was not for longer, but I will be back!

Room Tip: They have courtyard rooms and quay rooms. The courtyard rooms overlook the lobby but I never had an...
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  • Stayed April 2013, travelled solo
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Helpful?
Thank minz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnham, United Kingdom
Level 5 Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 April 2013

The Fullerton Hotel is a landmark building in Singapore and is a wonderful place to stay.A Grande Dame of a building with the most modern features. We had a room overlooking the swimming pool and the canal that circles the hotel. The room was large and comfortable with all that one would expect from a five star hotel. The service was great, nothing was too much trouble, we ate at the Lighthouse Restaurant on the roof of the hotel after having drinks in the open air rooftop bar. To be honest the service in the bar was a little slow but to be fair to them it was Easter weekend and the bar was full, the restaurant was wonderful the food and service superb.

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
Thank stayandsay01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fullerton Hotel Singapore

Property: The Fullerton Hotel Singapore
Address: 1 Fullerton Square, Singapore 049178, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Singapore
#12 Romantic Hotel in Singapore
#17 Family Hotel in Singapore
#22 Luxury Hotel in Singapore
#23 Business Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Fullerton Hotel Singapore 5*
Number of rooms: 400
Official Description (provided by the hotel):
Transformed from the Fullerton Building which was built in 1928, The Fullerton Hotel Singapore has been gazetted as Singapore's 71st National Monument. This luxury hotel features 400 elegant rooms and suites with views of the sunlit atrium, city, Singapore River or Marina Bay. Just 25 minutes from the airport, The Fullerton Hotel Singapore is located in the financial and arts districts, minutes from the city's main shopping belt. The hotel features award-winning restaurants, the stylish Post Bar, an outdoor infinity pool, a 24-hour fitness centre and a luxury spa. We are honoured to be recognised as one of the Top 1 Percent of Hotels in Singapore by TripAdvisor Traveller's Choice Awards 2017. ... more   less 
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Also Known As:
Four Seasons Singapore
Singapore Four Seasons
Fullerton Hotel Singapore
The Fullerton Hotel Singapore

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