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“Good location and friendly staff” 3 of 5 bubbles
Review of Holiday Inn Singapore Orchard City Centre

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Holiday Inn Singapore Orchard City Centre
Ranked #30 of 308 Hotels in Singapore
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location and friendly staff”
3 of 5 bubbles Reviewed 14 November 2011

I stayed with my family at the Holiday Inn Orchard City Center in early Nov 2011. I had completed the booking a few weeks in advance and was confirmed in a room with double beds. On checking in, I was informed that they had only a room with a king size bed available and that they would throw in an extra bed in the room without any extra charge. They also treated us to a dinner at the Indian restaurant onsite which was a nice gesture (great food by the way, if you happen to stay at the Holiday Inn, make sure you eat there). I found the room to be quite small and less impressive than the photo that the reservation staff had shared with me earlier when I made my booking. The carpet in the room was very damp and smelly because the A/C was dripping. We informed the maintenance team and they fixed the problem but the humidity in the room did not fully go away during our stay. That said and on the whole, it was an OK experience and I would consider staying there again given the good service offered by the staff.

  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HMEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,842 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (599)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Brampton, Canada
Level Contributor
839 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 512 helpful votes
4 of 5 bubbles Reviewed 5 November 2011

We have stayed in other downtown hotels in Singapore but Holiday Inn seems to have been the most recently renovated. The rooms are spacious and even the cabinet drawers have this slow automatic shut(it closes by itself).

The only negative thing that I could say is that although its located in the city centre(Cavenagh Road) its a bit far from the busy area of Orchard Road. The nearest MRT is Somerset station which also needs a bit of walking.I have lived in SIngapore for 10 years but this is the only time I came to know about Holiday Inns location.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank betty l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 5 November 2011

I'll start with the positive things about this hotel - its in a great location, very close to Orchard Road, the rooms are nice aside from the somewhat terrible backwash toilet smell and the reception area is lovely, the breakfast is great with a good selection.... however its let down by what I can only describe as inconsistent levels of customer service. The breakfast staff were great - all very friendly and helpful but don't think for one moment that it extends to the all other staff. The majority of which either forget to come back to you, have no idea at all and give different information whenever you call or don't really seem to care. We had a complete debacle with the internet. When we first arrived we were told it wasn't included in the room rate, then we were told it was included in a $48 ++ per day rate and then after all this (3 days later) we discover its actually free. My advice is - don't book this place at the pretty expensive rate it is without getting the complimentary wi fi. We have stayed all over the world and I was shocked that a hotel like this in the IT capital of the world charges $1 a minute for the internet in the business centre! I mean come on. While this hotel is nice, there were some major drawbacks that the hotel needs to be sorted out - the first of which should be customer service training!

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kiwi88_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Storrington, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 November 2011

We stopped over at the Holiday Inn Singapore Orchard City Centre.
Extremely nice service, we were greeted by a Singapore Girl with a bottle of water each, Lovely touch.
Their are 5 shopping centres within easy reach of the Hotel.
If we ever pass through Singapore again, this is where we will stay.
Highly recommended

Room Tip: As high up as possible, but all are spot on
See more room tips
  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 November 2011

Excellent location and rooms... was pleasantly surprised with the location, its very convenient if you want to be shopping on Orchard Road... Staff is very friendly and courteous...
Very well equipped rooms......

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vijayshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

One of favorite hotels in Singapore. Walking distance from fabulous shopping and food. It's not the fancies hotel I've ever stayed but it does everything well.

Room Tip: Make sure you make happy hr snacks on the club level part of the negotiation.
See more room tips
  • Stayed December 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelEeOrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shah Alam, Malaysia
Level Contributor
212 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
5 of 5 bubbles Reviewed 1 November 2011

Went here for a business trip. Located close to orchard Rd. Stay for a simple room yet its quite spacious for a single business trip. Room was very cosy & homy. Terrific ambient & setting of beds, furniture & the bathroom was wonderful.
I have a great view of the road from outside my room.
I really love the room. The temperature quite cold even though already of the air condition.
The price wise was ok & understandable due to its location.
I will come back again if i come on a business trip. If family, i might think twice :).
The taxi always confuse on the location of the hotel so need to give exact address to them.
Overall.. I love it..

Room Tip: The higher the number of the room your might end up walking till end of the hotel. Let say 320 - 3...
See more room tips
  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Timbermad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Property: Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#30 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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