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“Excellent location, friendly and helpful staff - we WILL be back...”

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Holiday Inn Singapore Orchard City Centre
Ranked #28 of 312 Hotels in Singapore
Certificate of Excellence
Perth, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent location, friendly and helpful staff - we WILL be back...”
Reviewed 1 December 2011

We recently returned from a 5 night stay in Singapore. Usually we stayed closer to the intersection of Orchard and Scotts Road, but decided to try another location this time, and as seasoned Singapore visitors, we are glad we made this decision. This Hotel is very comfortable and is in a great location as others have said.

The staff were pleasant and helpful, from checking-in at reception to checking-out. The checking in was rather protracted - due to a booking error on our part with two rooms booked (and the wrong combination of double and king beds requested for our extended family), but we got there in the end. We requested close proximity of the rooms if possible, and the Hotel obliged with a set of rooms with an adjoining door - we couldn't have asked for better, especially with our 18 month old able to flutter between Nan's room and mum and dad. :-)

We were in the std Premier Rooms. They are clean and well appointed. Nice LCD panel with external inputs all ready for you to plug your media device into and play through the panel. (PC VGA, S-Video and composite video inputs, and L/R audio inputs). Also a DVD player with USB input for DivX is in place ready to go as well.

The bathroom is well sized with a nice bath/shower combination. Good sized mirror which never seemed to steam up to an "unuseable" extent when in the shower - I wish other hotels could review the ventilation in this bathroom and match it in theirs!

We took the room and breakfast package, and in all honesty the buffet breakfast is fairly standard for Singapore in terms of choice (mixture of Asian and European hot and cold choices), but it ALWAYS seemed to be very fresh no matter what time you arrived to eat, even down to the freshly squeezed orange juice. Jerie and her team put on a nice spread every morning and it kept us going through the day. A little play area for the kids is in the corner of the restaurant and ALL the staff loved the kids that were there, our youngster being no exception.

We had room service two nights during our stay - due to arrival back late from tours and we couldn't be bothered to wander into the neighbouring cafes and restaurants - of which there are plenty. Good choice of room service up to 11pm, and after this there is still a reasonable selection of hot and cold food if you have the munchies at some crazy hour. And again, the food arrived hot, and it was full of flavour and very, very fresh. Room service is not cheap, but then you are paying for the convenience.

We have read a couple of reports of rudness of staff - we never experienced this, but perhaps after struggling to get our message across once or twice, we can understand that this may lead to an element of frustration between the various parties. I'm not going to suggest that other Trip Advisor contributors have not had a bad experience - only that we struggled a few times but got through it... without walking away feeling that anybody was being rude or impolite.

We didn't get to the pool or other hotel facilities, but they appear to be standard, down to the mini-bars, coffee and tea making facilities and safes etc in each room.

My only criticism is that for internet access, you have to include it in your booking at an additional S$25/day (or it will be included in your room rate if you are taking an Exec room package). It's not cheap and you'd be better looking at other unsecured WiFi hotspots in Singapore if you cannot purchase a data-pack from your local carrier before you visit Singapore (e.g. McDonalds cafes) . The locals almost have WiFi coverage everywhere and it is unsecured, but as I understand it, to be able to use it you have to have a valid and current SIngapore Carrier mobile number.

This minor internet access issue aside, this is a wonderful Hotel in a great location, and we'll be forgoing our previous regular "Royal" Scotts Rd hotel from now on to stay here.

Room Tip: Don't worry about the noise from the neighbouring Expressway. You simply cannot hear any from y...
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  • Stayed November 2011, travelled with family
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Helpful?
3 Thank Heygman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kortrijk, Belgium
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 December 2011

The negative things to the place are: the front of the hotel is right next to one of the busiest roads into the city, so expect a lot of traffic. The back faces a stretch towards Orchard Road, it's packed with restaurants and some bars. However it's fully safe to walk towards Orchard Road itself any time of day.
Besides that the hotel - in itself - only has positive things to offer.
I stayed here November 2010 for roughly two weeks, while on business in Singapore, having booked an Executive Room.

Reception at the hotel was very pleasant after some 20+ hours of airports and flying, check-in went rapid, got offered some tea and a bottle of water. Staff is friendly and helpful at all times.

The Executive room itself was spacious, and free soft-drinks from the minibar (and daily refills), 2 pieces of free laundry daily, and enough channels on the TV in case you were to tired to do anything else. Comes with a spacious enough bathroom and all necessities.
If you have access to the Lounge, use it. It's well worth it, with a wide selection of appetizers in the early evening.
Breakfast is vast with a very large selection, and friendly restaurant staff.
The pool on the top floor of the hotel is a treat, never too crowded.

But the biggest bonus this place has to offer is their staff. Every single one of them is friendly and helpful.

Room Tip: The higher the better.
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  • Stayed January 2011, travelled on business
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Helpful?
2 Thank BDeMaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 November 2011

We stayed here for 3 nights in an executive deluxe room. Rooms have a new renovated feel to them and were excellent. Great value for money compared to higher priced hotels with the same standard. Executive lounge is good for a cocktail between 6-8pm, however I'd skip the high-tea as the food was below standard and the tea/coffee is from a machine. It really shouldn't be called high-tea. Breakfast is better in the restaurant, so I'd skip the lounge in preference to this. Location is great, just off Orchard Road. Noise at night can be a little loud if you're facing the back, depending on what is going on in the bars below. Pool is great too! Would definitely recommend staying in one of the executive lounge rooms as its great value for money.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 November 2011

Our stay at Holiday Inn was excellent. The service was very prompt. The rooms were clean and comfortable. Its also conveniently located. We dont have anything to complain

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malcolms81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 November 2011

Fantastic hotel, located in the heart of the Orchard Road shopping zone. Walking distance from the Somerset metro station, with the walk taking around 5 minutes.
Hotel itself is excellent, with large modern rooms and supurb customer service. The swimming pool is located on the roof of the hotel and always seemed very quiet.
Noise was a slight issue, but I suppose this is to be expected in any 24 hour city centre location.
For anyone who wants to do some sightseeing, the "hop-on hop-off" tour buses pick-up and drop-off within a 2 minute walk from the hotel.
Overall, an excellent stay and more than happy to recommend the hotel.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattUKManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 November 2011

Great hotel. Definitely would stay there again. The service received on the executive floor was great.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 November 2011

A pleasant stay at this hotel whilst on business in Singapore. Not my normal choice, but all in all a good hotel and better than the average Holiday Inn. As you come to expect in Singapore, the staff are just excellent and helpful right across the board. This hotel would suit both families, tourists, business travellers as there are many facilities and it is located just off Orchard Road - a hustling bustling shopping district. The room service was excellent as was the Executive Lounge. It is a spacious hotel with swimming pool, nice bar area with early evening music. The rooms were spacious and well equipped - normal standards. I would prefer if the internet was free, but that's a gripe that I have with all hotels in this day and age.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Property: Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#28 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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