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“Excellent service recovery”

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Holiday Inn Singapore Orchard City Centre
Ranked #28 of 312 Hotels in Singapore
Certificate of Excellence
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent service recovery”
Reviewed 20 May 2013

My friends and I were holding a celebration and hen's party at the hotel. We were given a check-in at 12pm, 2 hours earlier than the standard time since the rooms were available. I signed up as the Priority club member without any fees when I booked online, so we got a late check-out at 2 pm. On top of that, we were entitled to a free drink at the lounge. I asked the guests services if they could prepare somthing for our birthday girl, so that told me that they would send a cake and asked me what time I'd like it to be delivered. I told them 7pm. However, due to some miscommunications, they did not send the cake till 820pm. We received a lot of apologies, from the reception to the kitchen staff, who came to deliver our cake. We received a call later to ask us if we would like to check out at 6pm instead. We were happy. At night, we went to claim our free beverages which we can actually choose either a cocktail, mocktail or beer. The drinks came with some chips as well. We were also impressed with the fact that there is a pillow menu for our selection. Even the 5-star hotels may not have a pillow menu.

Holiday inn is also an environmental friendly hotel as they use biodrgradable plastics for the shower amenities and on those little containers, there are braille letters that allow the blind to differentiate them!

The next morning, we received a call from the F&B assistant manager who asked us how we were going to settle our lunch. We told him that we would go out for lunch soon and he offered us complimentary buffet lunch at the hotel and he said he would receive us at the restaurant. We were very impressed. And, I must say, the buffet/hi-tea was full of durian dessert (a local fruit delicacy). The desserts were not too sweet and the durian flavour was rich and pure.

Holiday Inn may be a "4-star" hotel, but their service was 5-stars!

  • Stayed May 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank peppermindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (627)
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Holly Springs, North Carolina
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 May 2013

Rooms are quite nice and quiet. Staff VERY friendly and professional. Breakfast restaurant can be busy, the everyone is helpful and ready to serve. Gym is small with only two treadmills, some free weights, eliptical and two bikes. The A/C doesn't keep up with the heat - very humid so be ready to sweat. The bar area was nice, entertainment later in the evening - bar food is ok.

  • Stayed May 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank AJFfromNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 May 2013

Right in the city centre (situated behind OG), this hotel is close to all the main shops and foodcourts along Orchard Rd. Great kiddie pool area and very family friendly. Kids have their own breakfast tables set up just for them to get their own milk, juices and cereals! Our room has 2 double beds so perfect for family of 4. Getting around with a pram is not a problem, and taxis are in abundance in front of hotel lobby.

Room Tip: Request room high up if light sleeper especially if staying on Friday and Sat nights they have live...
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  • Stayed April 2013, travelled with family
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    • Service
Helpful?
2 Thank PerthHolidayBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 May 2013

Pleasantly surprised by the quality of the hotel, better than I expected from the chain. Good facilities in the rooms and helpful staff. Let down by the queues for breakfast as there weren't enough covers for the size of the hotel, and too few lifts. Would stay again though.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank eegrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australind
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 May 2013

We could not fault it. Room, friendly staff, food, cleanliness, service all first class. It is very central to the city, shopping and a range of different places to eat. We did not have children and were there on holiday but there were lots of children in the hotel due to school holidays. There were also a lot of business people but all enjoyed it for our own reasons. We would highly recommend this hotel and would not hesitate to stay there again if we visit Singapore in the future. Well done.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Eric3111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
146 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 May 2013

This was our 2nd stay in this wonderful hotel. We love staying here as it is very family friendly, clean, central and has great staff and customer service.

After a 15 minute taxi ride from the airport, we were checking into the hotel. Our room wasn't quite ready so they gave us a voucher for a complimentary drink in the bar. We booked an executive room which gave us the use of the club lounge (great for pre dinner drinks and/or snacks). The room was spotless and had 2 big double beds and a lovely bathroom. Ours overlooked the main road and then onto the park but we didn't hear any road noise.

We find the hotel location excellent as it's only a few minutes walk to the nearest MRT station and there are lots of choices for food if you don't want to eat in the hotel. We only ate breakfast here but the food and the staff were fantastic.

We didn't use the pool much on this stay as they were doing maintenance to the surrounds and it was too noisy (we did use it a lot before though).

We would definitely stay here again.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
1 Thank wendy743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 May 2013

We made a trip to Singapore in April 2013 with our children aged 12 and 7. The great thing about this property is that it is family-friendly. You get two double beds in a single room. This is a HUGE plus for families like ours. The rooms are spotless, and the facilities, furnishings etc. as good as any 5 star property. Yes, this is a business hotel too but the staff are warm and helpful. Mark who checked us in had a bright smile that kind of set the mood for our holiday. The housekeeping staff are prompt and efficient. But the highlight of our visit was the friendly, gregarious breakfast restaurant manager BAHAROM JUMAAT! Wow, did he know how to lift your spirits! On all the 3 days he would greet us by name (yes, can remember. No guest name list in his hand!). Ever earnest he would seat us, get us coffee, croissants etc. Here is one man who knows how to put a smile on a guest's face. Yes, the hotel is conveniently located for shopping, dining, entertainment etc. BUT the best reason to visit Holiday Inn on Orchard Road, Singapore? Baharom and his friendly bunch!

Room Tip: Right place if you have 2 grown up children.
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  • Stayed April 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thomasxbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Property: Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#28 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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