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“Nice hotel with great service”

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Holiday Inn Singapore Orchard City Centre
Ranked #36 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 30 May 2014

I really enjoy the experience in this hotel - the greeting with smile, the overall service, the user-friendly business center with its helpful staff to assist with my needs, even the cleaning lady is quite friendly. No need to expect much from the food (and there are many restaurants nearby). Overall a very enjoyable stay.

  • Stayed: April 2014, travelled on business
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Thank Keee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,677 - 1,683 of 3,231 reviews

Reviewed 29 May 2014

My wife and I decided to do a short trip to Asia covering the countries Singapore, Hong Kong and Macau. It had to be carefully planned because we only had twelve days for the entire trip. We planned to stay three days in Singapore, the rest in Hong Kong and Macau. For our Singapore leg, we selected Holiday Inn Singapore Orchard City Centre after reading Trip Advisor reviews.
Holiday Inn is in a very good location, close to Orchard road shopping malls and the train station. Our booking was for a Club room with executive lounge access. When we checked in, the service at the reception was quick and excellent. It was a very hot day and we moved into our room quickly to relax and cool our bodies.
The room was good, but not what we expected for the money we paid. It did not meet our expectations as an executive club room. There was no sitting sofa, nor good view from the room, nothing to make it exceptional as a club room. The huge king bed almost filled the room. We went back to the reception and explained what we felt. It was a Sunday and all the rooms were full. The reception agreed to change us to a better room the next day. Next day, we got a bigger room on a higher floor with a small sitting area. There is nothing they could do to give a room with a view. The hotel is in an area where you cannot expect to get a good view from any room.
The best feature of our stay at the hotel was the executive lounge access. We were treated like very special guests at the lounge. Every time we walked in, we were made to feel special. During cocktail hours at the lounge from 6:00PM to 8:00PM, we could have unlimited drinks and snacks which made dinner redundant. We could have our breakfast in the executive lounge or the hotel restaurant on the second floor. We tried both during our stay. The hotel pool on the top floor was very good. We did not use some of the facilities such as the gym or the bar.
This is a very good hotel with good service and excellent facilities. If you are on a short visit and planning to spend most of your time in the hotel, it is worth paying extra money and go for lounge access.

Room Tip: Ask for a room on a higher floor.
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  • Stayed: May 2014, travelled as a couple
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Thank AndrewFernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I travel with a very young family we have 3 young children under 5, I booked on this hotel through Bookings.com but did ring the hotel to see their bed configuration , As I didn't want to get 2 rooms as when searching always quoted on 2 rooms due the number of persons (5 - 2 Adults and 3 Children) which usually was really expensive.
The Holiday Inn was very convenient as being walking distance to the Orchard road shopping complexes and Scott's road. The hotel room was great in size considering the number of us and very clean. I could not fault anything at all about the hotel but only recommend it to other travellers. The Bonus are the Staff, so helpful and considerate whilst being efficient, the food was excellent, great location to organize day tours, see the concierge (some of the best I have ever met)

Room Tip: The room I had over looked the Main road - still very quiet, so not bad
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  • Stayed: February 2014, travelled with family
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4  Thank TonyP1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

not my favorite Holiday Inn selection... a little sketchy on the local neighborhood, but an easy ride anywhere (as is most of Singapore). Breakfast was a bit "light" in selection, but decent quality. They kept the coffee flowing which is what I needed after 30 hours of travel. I'm not a shopper, but if you were looking to head down Orchard Road... you'd be set. Probably will try a diffwerent hotel next time.

  • Stayed: May 2014, travelled on business
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Thank greenskyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed here for 2 nights as a family of four. The location was just off Orchard Road so near shopping and restaurants and easy walk to the subway which is efficient, clean and takes you anywhere you need to go. We chose a double room with twin beds and it was perfect..quite spacious for Singapore. The roof top pool is wonderful and a great escape from the hectic City life (plus it is wonderfully deep). A great base to explore from and the hotel are also happy to arrange trips and taxis for you (pick up stop for several excursions including Night Safari and Zoo etc.).

  • Stayed: August 2013, travelled with family
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2  Thank SJTKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

It is a standard business level hotel close to Orchard Road with view on the neighbouring park. Rooms are comfortable and the temperature easy to manage (important for those, like me, that don't like air conditioning so much). Breakfast buffet is fine, there is a pleasant pool on the top floor. Only the gym is below the expected level (very small and few machines).

  • Stayed: May 2014, travelled on business
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Thank GDL81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 13 June 2014

Dear GDL81,

We appreciate you taking the time to write us a review. It’s great to know that our comfortable rooms and location was suitable for your needs. Thank you for your positive comments about our breakfast buffet and pool area. On the other hand, we apologize you were not satisfied with our Fitness Center. We appreciate the feedback we receive and welcome any opportunity to improve. Thank you for staying and we hope you to serve you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Unfortuately this hotel was very disappointing. Location is great and staff are very helpful however mystay here was veyr unpleasant as we were given a room which was very dank, must and dusty I literally couldnt sleep as the room was so stuffy and unpleasant. After the lobby as you walk towards your room you soon realise the facade.

  • Stayed: May 2014, travelled with friends
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Thank EstherO22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 13 June 2014

Dear EstherO22,

Thank you for writing a review about your recent stay. We’re delighted to read that our location was suitable to your needs and I thank you for the kind words about our staff. Conversely, it is very troubling to read that the room conditions did not allow you to enjoy your stay. I apologize for any inconvenience this has caused.

We appreciate all your feedback as this is our best resource for improving service and quality in order to achieve superior guest satisfaction. We look forward to hosting you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#36 Luxury Hotel in Singapore
Price Range: £133 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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