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“Fantastic stay, good location, lovely staff and attention to detail”

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Holiday Inn Singapore Orchard City Centre
Ranked #32 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 5 June 2014

I was very impressed with the hotel, particularly some of the small details which just make life easy. The location is very convenient, 2 minutes from Orchard Road and about 5-6 minutes from Somerset MRT Station. I had a standard room which I found to be a reasonable size (see photos). For a large hotel I was impressed with the short waiting time for the elevators. There is a pleasant rooftop pool area and a reasonable fitness area - my only gripe would be that there are not enough sun beds on the sunny side of the pool.

I didn't eat breakfast but ordered room service a few times and was pretty impressed, service was quick and portions were usually quite generous. You can also order room service to the pool area. The menu includes dishes from the hotel's Tandoor restaurant so there are some great Indian dishes available. My favorite, however, was the Singapore Laksa! It was amazing! And huge! (Rice noodles with fish cake, prawns, bean curd, egg and bean sprouts in a spicy coconut sauce - see photo)

However, it was the small touches which made it for me e.g.
- a small sign telling you where to find the hairdryer (every hotel should have one!),
- a universal plug unit where you can plug in a plug from any where in the world and it will work (very handy if you forget your adaptors),
-a retractable washing line in the bathroom to hang up swimwear,
- two of every complimentary toiletry so you never run out of something,
- two free bottles of water everyday, and enough space in the mini bar fridge to squeeze in a few extra bottles of water of your own.

Wouldn't hesitate to stay here again if I were back in Singapore.

  • Stayed: May 2014, travelled on business
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3  Thank la_viajera_constanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,718 - 1,724 of 3,288 reviews

Reviewed 5 June 2014

We picked this hotel because it was reasonably priced, well located and we could all stay in one room (two adults, two children). It was much nicer than I had expected - beautiful lobby, pleasant modern rooms and a lovely pool area. We were able to check in quite early and were given a late 4pm check out at no extra charge. Our flight wasn't until late but the hotel staff offered to store our luggage and suggested we could use the pool area and showers after checking out. The location is great, with Orchard Central and many other shops and restaurants within a short walk, and staff were very helpful and friendly. We would definitely stay here again.

  • Stayed: May 2014, travelled with family
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3  Thank small_explorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Very very good hotel.
Location perfect.
Price perfect.
Rooms are extremely comfortable.
Is a good choice in that city.
All staff more is more than kind.
Few steps from the main street in Singapore.
Have to be there.

  • Stayed: May 2014, travelled with family
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1  Thank Tupis142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

We recently had a wonderful stay at this hotel as we spent 7 nights in Singapore. We booked an Executive Room which is located on the 3rd floor beside the Executive Lounge which we thankfully had full access too especially for breakfast since the 'general breakfast restaurant' on the 2nd floor was usually packed. Unfortunately I had to rate our stay with 4 stars which could have been 5 if not for the awful concierge team. I always thought that the whole point of a concierge was to assist the hotel guests, but to our surprise this team provided no help at all, as they were never in the mood to assist ! As it was our first time in Singapore (probably not the last) we needed as much assistance as possible to get to know our way around Singapore and the places to visit, but the concierge team at the Holiday Inn probably missed this point from their job descriptions ! Thankfully the reception team came to our rescue in more than one occasion to assist and help us out, so a BIG THANK YOU to them.

To conclude, this is a Great Hotel to stay at when in Singapore BUT, do your internet research and print your maps beforehand as you will receive no help whatsoever from the concierge team at the Holiday Inn Singapore Orchard City Centre.

What a shame, since everything else was just perfect.

Room Tip: Stay in an Executive Room
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  • Stayed: May 2014, travelled as a couple
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1  Thank SalmanShakeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

This Hotel Is Just Awesome. When You Get Down From The Hotel, You See Pubs And Hotels Which Serves All Type Of Cuisines. You Also Have A Direct Access To Orchard Road Which Is Fab.
We Took A Double Bed Room And It Was Just Fab. The Room Waw Big And Clean. The Beds Were Comfortable. The Bathroom Had A Tub.
It Was My Mom's Birthday And We Had Just Written On Special Requests That Can You Do Something Special? And They Did It. After We Came Back From Universal Studios, There On The Table Waw A Cake, A Card And A Basket Of Fruits Which Was Too Good Of The Hotel.
The Staff Were Courteous And Polite. It Had A Huge Swimming Pool With A Jacuzzi Besides It.
The Hotel Also Offered A Indian Restaurant Namely 'Tandoor' But We Dint Try It Out.
Overall, The Experience Was Fabulous, Keep It Up. And Do Stay In Holiday Inn If You Are Travelling To Singapore.

Stayed: May 2014, travelled with family
1  Thank DhruvGajaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Though not exactly on Orchard road, it is very close to it. Rooms are good enough. I felt they were slightly more expensive. Overall, a good place to stay near to the happening places at orchard road.

  • Stayed: May 2014, travelled on business
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Thank kkarthik100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

The location is great- close to shopping, restaurants, etc. The rooms and amenities are nice enough, but nothing special. Pleasant stay overall. Lots of nicer and/or more unique places to choose from in Singapore

  • Stayed: May 2014, travelled with family
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Thank mingusdew6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this reviewResponded 21 June 2014

Dear mingusdew6,

Thank you for your recent stay and for writing a review about our property. We appreciate your compliments regarding our hotel being in a great location and having nice amenities. We appreciate all the feedback we receive from valued guests like you, as this is our best resource for improvements. Should your future travel plans bring you back to the area, we hope you will consider staying with us again.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#32 Luxury Hotel in Singapore
Price Range: £125 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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